Help Desk Support Specialist

STL is seeking a Help Desk Support Specialist to join its Bloomington, Illinois team for an onsite, hands-on role. The position centers on handling escalations and incoming tickets, taking calls from clients and vendors, and collaborating with colleagues to ensure reliable service delivery. You will diagnose and resolve a wide range of technical issues, install and validate operating systems and software, and help maintain procedural documentation while participating in an on-call rotation.

Responsibilities

• Provides escalation support and handles incoming tickets for the service delivery team as needed, aligned with availability
• Answers support calls and communicates with clients and vendors
• Diagnoses and resolves a broad spectrum of technical problems
• Installs, configures, and tests operating systems, application software, and system management tools
• Collaborates with other professionals to ensure deliverables meet organizational standards, policies, and procedures
• Contributes to workflow optimization, risk management, and project requirements to support stakeholder objectives
• Develops and maintains documentation for procedures
• Assists other departments with additional tasks as needed
• Participates in a rotation based on the on-call schedule

Requirements

• Background in IT, computer systems engineering, or systems engineering and analysis
• Experience with Windows PC and Server operating systems
• Hands-on experience with Microsoft enterprise products and services such as Exchange, Active Directory, Microsoft 365, and Azure, plus similar platforms
• Familiarity with cloud systems such as Microsoft Azure
• Experience servicing Firewalls
• Networking knowledge including OSI layers, TCP/IP, DNS, DHCP, VLANs, and routing
• Strong analytical and problem-solving abilities, with capacity to work independently or in a team
• Excellent communication and interpersonal skills, comfortable engaging with stakeholders at all levels
• Reliable transportation

Technologies

• Windows
• Windows Server
• Exchange
• Active Directory
• Microsoft 365
• Azure
• Firewalls
• TCP/IP
• DNS
• DHCP
• VLANs
• Routing

Job Details

• Job type: Full-time
• Location: Bloomington, IL 61705, on-site
• Compensation: USD 25.00 - 31.00 per hour
• Work arrangement: In person
• Relocation: Bloomington, IL 61705 relocation preferred before starting
• Ability to commute: Bloomington, IL 61705 preferred