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Closed on September 9, 2026.
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IT Support
Customer Support
End User Support
Hardware Support
Help Desk Support
Information Technology (IT)
IT Services
Onsite
Technical Support
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Job Description
Support ECPI University’s Manassas, VA campus by troubleshooting end-user technology issues and keeping classroom and network systems running.
Responsibilities
- Install and set up desktop operating systems for end users.
- Configure, maintain, and troubleshoot hardware.
- Monitor and respond to helpdesk requests.
- Collect details about support cases, analyze symptoms, and identify the underlying issue.
- Escalate helpdesk tickets to tier 2 and tier 3 personnel as needed.
- Provide hands-on support to students, faculty, and staff for IT services access.
- Create student accounts prior to each term start.
- Manage the network cable plant.
- Configure and manage classroom images.
- Maintain software and hardware inventories.
- Perform other duties and responsibilities as assigned.
Requirements
- AAS degree in Computer Science or a related field.
- ECPI graduates strongly encouraged to apply.
- 0-5 years of prior experience as a consumer support technician.
- Excellent customer service skills.
- Excellent oral and written communication skills.
- Detail oriented approach to troubleshooting and documentation.
- Ability to lift 5-25 pounds safely.
Job Details
- Location: Manassas, VA (onsite)
- Compensation: USD 47,320 - 55,000 per year
- Focus: Desktop OS, applications, mobile devices, and network/hardware/virus/malware issue support
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