IT Support

Support ECPI University’s Manassas, VA campus by troubleshooting end-user technology issues and keeping classroom and network systems running.

Responsibilities

• Install and set up desktop operating systems for end users.
• Configure, maintain, and troubleshoot hardware.
• Monitor and respond to helpdesk requests.
• Collect details about support cases, analyze symptoms, and identify the underlying issue.
• Escalate helpdesk tickets to tier 2 and tier 3 personnel as needed.
• Provide hands-on support to students, faculty, and staff for IT services access.
• Create student accounts prior to each term start.
• Manage the network cable plant.
• Configure and manage classroom images.
• Maintain software and hardware inventories.
• Perform other duties and responsibilities as assigned.

Requirements

• AAS degree in Computer Science or a related field.
• ECPI graduates strongly encouraged to apply.
• 0-5 years of prior experience as a consumer support technician.
• Excellent customer service skills.
• Excellent oral and written communication skills.
• Detail oriented approach to troubleshooting and documentation.
• Ability to lift 5-25 pounds safely.

Job Details

• Location: Manassas, VA (onsite)
• Compensation: USD 47,320 - 55,000 per year
• Focus: Desktop OS, applications, mobile devices, and network/hardware/virus/malware issue support