IT Support Technician

IT Support Technician role supporting the Virginia Tech National Security Institute in Arlington, VA with onsite hardware, software, and network troubleshooting.

Responsibilities

• Diagnose and resolve hardware, software, and network issues across institute systems and devices
• Deliver technical support onsite, by phone, and via helpdesk tickets
• Install, configure, and maintain MS-support operating systems, office applications, and local networks
• Manage user access by setting up accounts and enforcing data security policies
• Maintain technical documentation and knowledge base materials
• Track hardware inventory
• Collaborate with stakeholders to support institute needs
• Escalate complex issues as needed

Requirements

• Strong problem-solving skills and the ability to complete tasks with limited direction
• Proven ability to troubleshoot complex hardware and software on desktops, laptops, and servers
• Experience with Windows OS and applications including Microsoft Office and Adobe Acrobat
• Experience with OS deployment and configuration tools including Microsoft MDT and Ansible
• Experience with Active Directory for user account provisioning and permissions
• Knowledge of core networking concepts such as TCP/IP and VLAN
• Ability to multi-task and work effectively in a dynamic team environment
• Working proficiency with digital collaboration tools including M365 email, Microsoft Teams, Zoom, and electronic calendars
• Effective communication skills
• Demonstrated customer service skills
• Physical ability to lift and move up to 50 lbs, climb ladders, stoop, bend, walk, and squat for extended periods
• U.S. citizenship required due to environmental restrictions

Technologies

• Windows OS
• Microsoft Office
• Adobe Acrobat
• Microsoft MDT
• Ansible
• Active Directory
• TCP/IP
• VLAN
• M365 email
• Microsoft Teams
• Zoom

Preferred Qualifications

• Degree or certifications in a related field such as computer science, information technology, or equivalent relevant IT experience
• Experience working an IT help desk using an IT Service Management ticketing system
• Experience with automated deployment tools for OS and software updates
• Experience installing and troubleshooting Mac OS

Compensation and Schedule

• Salary: $60,000–$80,000 per year, commensurate with experience
• Hours per week: 40
• Overtime status: Non-Exempt (eligible for overtime)
• Pay band: 4

Appointment Details

• Appointment type: Restricted
• Location: Virginia Tech Research Center, Arlington, VA (onsite)
• Review date: 10/28/2026

Additional Information

• Due to the nature and sensitivity of the institute’s work, this position is restricted to U.S. citizens only
• Successful candidate will be required to complete a criminal conviction check