Help Desk Tech

Help Desk Tech provides technical support and troubleshooting for network, desktop, and systems environments.

Responsibilities

• Provide technical support and troubleshooting for network, desktop, and/or systems hardware and software
• Resolve technical issues and respond to user queries via telephone or self-service ticket for internal and/or outside customers
• Support troubleshooting for computer hardware, software, network, system/application access, and telecommunications systems
• Diagnose, identify, isolate, and analyze problems using historical database records
• May route calls to product line specialists and application or system support specialists
• Maintain and update records and tracking databases; alert management to recurring problem areas and patterns

Requirements

• Help Desk Technician IV level: HS diploma + 1 years of experience
• Security+ CE
• PWS 9.1
• TS/SCI and Polygraph required
• U.S. Citizenship required
• Security+, CE (CompTIA Security+)
• Clearance level: Top Secret/SCI

Work Location

• Annapolis Junction, Maryland
• Onsite workplace

Pay

• Hourly: USD 29.52 - 33.18
• Likely hourly rate for the position is between $29.52 - $33.18

Benefits

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to career growth
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology to learn from
• Paid vacation and holiday to rest and recharge

Additional Details

• Requisition type: Regular
• Category: Technical Support Services
• Req#: RQ228668
• Public trust: None
• Travel required: None
• Years of experience: 4+ years related experience (may vary based on technical training, certification(s), or degree)
• Certification: Security+, CE - CompTIA Security+ (CompTIA Security+)

Identity Verification Process

• Hiring process includes identity verification using advanced biometrics and artificial intelligence
• Virtual interviews require you to be on camera
• Company reserves the right to take your picture to verify identity and prevent fraud
• Proceeding authorizes collection, processing, and use of biometric data for identity verification and security purposes

About GDIT

• General Dynamics Information Technology (GDIT) is a global technology and professional services company delivering technology solutions and mission services to major U.S. government agencies
• Works across 50+ countries, with capabilities in AI, cloud, cyber, and software development