Help Desk Technician IV

General Dynamics Information Technology is seeking a Help Desk Technician IV to support enterprise IT operations from an onsite location in Annapolis Junction, MD. In this role, you will help maintain day-to-day help desk services while meeting security and compliance expectations for the work.

This position is tied to a defined support scope (PWS 9.1) and operates under a Top Secret/SCI clearance level. The role requires U.S. citizenship, and the anticipated hourly pay range is $29 to $40 (likely $29.75 to $40.25).

Key Responsibilities

• Support enterprise IT help desk operations in alignment with PWS 9.1.

Requirements

• Education: Associate of Arts / Associate of Science.
• Experience: 5+ years of related experience.
• Certifications: CompTIA Security+ CE (Security+ CE).
• Additional: U.S. citizenship required.
• Clearance: Top Secret/SCI.

Key Skills for Success

• Communication
• Customer Service
• Help Desk Support

Work Requirements

• Work requirements may vary based on technical training, certification(s), or degree.
• Travel: None.

Benefits

• 401K with company match
• Comprehensive benefits and wellness packages
• Competitive pay and paid time off
• AI-powered career tool that identifies career steps and learning opportunities
• An internal mobility team focused on helping you achieve your career goals
• Award-winning culture of innovation and a military-friendly workplace

Position Details

• Location: Annapolis Junction, Maryland (Onsite Workplace)
• Requisition Type: Regular
• Req#: RQ228800
• Public Trust: None

Identity Verification Process

• You are expected to be on camera during virtual interviews.
• General Dynamics Information Technology reserves the right to take your picture to verify your identity and prevent fraud.
• By proceeding, you authorize the collection, processing, and use of biometric data for identity verification and security purposes.