Desktop Support Technician - (NOC)

Join ESP Global Services Limited as a Desktop Support Technician (NOC) to deliver end-user IT support onsite in Arlington Heights, IL.

Responsibilities

• Provide in-person, phone, remote, and email support to users across supported departments
• Maintain the ticketing system with accurate status updates for all support requests
• Keep the inventory system current with deployed computing asset information
• Research, recommend, and place orders for requested software and hardware from departments
• Create and provision user accounts, email accounts, and required access for end users
• Support end users with issue resolution on both Windows and Apple (Mac) systems
• Walk users through troubleshooting procedures to restore service
• Perform hardware and software upgrades as needed
• Support printing and other peripheral computing devices
• Set up, install, and configure desktop hardware and software in line with internal controls, policies, and standards
• Participate in identity and access management across relevant systems
• Support one or more departments by restoring service and/or identifying and correcting core problems
• Resolve hardware issues effectively and efficiently in alignment with customer contractual SLAs
• Perform other IT support duties as assigned

Requirements

• 1 to 3 years of experience providing Helpdesk/Desktop Support or Field Services, including troubleshooting hardware, software, connectivity, and operating system issues
• 1 to 3 years experience with current Microsoft Windows Desktop software
• 1 to 3 years experience supporting: DSS, multiple workstation OS (Windows, Mac), and multiple mobile OS (Android, iOS), plus networking and printing services
• Experience fulfilling onboarding and offboarding requests (desktop/laptop/iPad setup, installing screens & displays, patch port cabling, software configuration, mobile setup)
• Experience supporting performance and resolving client-related issues
• Understanding of network protocols, server hardware, and related configurations
• Self-motivated approach with willingness to learn and adapt to change
• Ability to communicate effectively with peers, line manager, stakeholders, and client end users
• Comp IT (A+, Network+, Security+) or equivalent certification

Technologies

• Microsoft Windows
• Apple systems
• Android, iOS, IPAD
• DSS
• Networking
• Printing Services
• Microsoft Windows Desktop software
• A+, Network+, Security+

Benefits

• Medical Insurance
• Vision & Dental plans
• PTO time
• Perkbox discounts
• On-site Paid Parking
• Personal & Professional Development (unlimited access to a wealth of professional and personal training)

Physical Requirements

• Able to lift or push 20-50 pounds of equipment if needed
• Able to stand or kneel for extended periods of time
• Able to use mechanical tools (screwdrivers, wrenches, pliers, hammers, drills)

Diversity, Inclusion & Belonging

• Unconditionally inclusive approach that celebrates individual uniqueness
• Recognizes diverse backgrounds as valued and capable of succeeding in the organization

Location: Arlington Heights, IL (onsite)
Salary: USD 50,000 - 53,000 per yearly
Minimum experience: 1 years