Technology Assistant-Help Desk

Provide onsite help desk and technology support for staff and students in Arlington Heights, Illinois.

Responsibilities

• Support and troubleshoot building and district technology systems and hardware
• Provide help desk service to staff and students
• Assist the Technology Services Supervisor with supporting, troubleshooting, and maintaining hardware and software inventory
• Support and troubleshoot computer and tablet hardware
• Support and troubleshoot desktop and mobile operating systems
• Support and troubleshoot the registration process
• Perform routine maintenance of computer and tablet hardware and software
• Maintain telephones and other technology systems through routine equipment maintenance
• Respond to community inquiries
• May supervise and assist students under the direction of certified staff and perform related support tasks
• Install and upgrade various types of equipment and software
• Maintain the school technology help desk and keep support information tracked via an online help desk
• Utilize and maintain an online help desk to track and report support issues
• Assist students and staff with hardware and/or software
• Prepare and distribute technology hardware at the school
• Troubleshoot hardware and software problems and recognize system incompatibilities and application errors
• Assist in implementation of networking procedures
• Assist in implementation and enforcement of network and information management security protocols
• Maintain building supplies and hardware/software inventories
• Present new digital and online resources to students, staff, and parents
• Support district wide implementations and events; support other buildings as needed; support students and parents throughout the communities
• Provide individualized or group instruction on using technology hardware and online digital resources
• Supervise students
• Update knowledge and skills in the use of technology
• Participate in appropriate professional development activities to enhance job performance
• Cultivate and develop inclusive and equitable working relationships with staff, students, and community members

Requirements

• Must have or obtain State and NCLB Approved Paraprofessional designation in accordance with Illinois State Board of Education requirements
• Must have physical ability to lift and move supplies, materials, and office equipment up to 40 lbs
• Must be able to sit at a workstation for extended periods and/or move frequently from workstation to various areas of the building
• Must be able to organize and prioritize workflow
• Must be proficient in computers, office practices, procedures, and office equipment
• Must project a positive image of the district to students, staff, and parents and exhibit a positive employee attitude
• Must demonstrate appropriate interpersonal skills and communicate clearly and respectfully with students, staff, parents, visitors, and the general public
• Must have awareness of a variety of student needs, including physical and social emotional needs
• Must be able to access all electrical and computer connections
• Must possess mechanical and technical aptitude, troubleshooting and problem-solving skills, and perform software upgrades and maintenance

Technology Exposure

• Computers
• Tablet hardware
• Desktop operating systems
• Mobile operating systems
• Telephones
• Online help desk
• Networking procedures
• Network and information management security protocols

Location: Arlington Heights, IL (onsite)

Pay: USD 27 per hourly