IT Specialist – Service Desk Support and Systems Administrator

Lynker Corporation offers a hybrid Boulder, CO opportunity delivering critical support in a mission-focused environment. This contract IT Specialist role blends service desk impact with hands-on systems administration, helping keep user technology reliable and secure around the clock. Compensation ranges from USD 75,000 to 89,000 annually, with benefits that include comprehensive healthcare at no monthly cost, paid time off, retirement support, and learning resources to support long-term growth.

What you’ll do

• Identify, troubleshoot, and resolve technical issues reported by users across workstations, laptops, mobile devices, and peripherals.
• Handle advanced Service Desk tickets in line with defined SLAs, supporting high customer satisfaction.
• Manage user identities with advanced support for Active Directory and Google Workspace, including permissions, groups, and multi-factor authentication (MFA).
• Perform Windows client and server patching, upgrades, imaging, and configuration management.
• Coordinate provisioning for desktops, laptops, and mobile devices, including endpoint security and configuration management agent installation using NBFS, MAAS360, and Manage Engine.
• Support the Space Weather Forecast Office (SWFO) by maintaining National Critical Systems (NCS) and Business Enterprise System (BES) desktops, laptops, and telephony platforms to support 24/7 operational availability.
• Manage IT assets including inventory control, labeling, tracking, receiving, sanitization, decommissioning, and reporting of service-tagged equipment.
• Provide training and advanced guidance on system access, platform and OS usage, cybersecurity, and best practices.
• Install and support networked audio/visual systems for conference rooms, including cameras, projection devices, networked computers, and telephony.
• Assist senior system administrators with network authentication, server troubleshooting, and support for security audits.
• Research and develop technical specifications, provide cost quotes, and validate equipment orders for procurement support.
• Support physical movement, deployment, and decommissioning of hardware assets, assisting with inventory tracking and asset audits.
• Follow documented procedures and apply good judgment to complete tasks independently or under general guidance.

What you bring

• Bachelor’s degree in atmospheric science, space physics, geophysics, engineering, computer science, or mathematics from an accredited institution, plus at least 3 years of experience in related areas.
• 3+ years of progressively responsible experience providing IT helpdesk support and systems administration in a Windows environment.
• Strong working knowledge of Windows (including Windows 10/11 and prior), Microsoft Office Suite, and endpoint configuration management and security tools.
• Experience with endpoint encryption, MFA, and IT security compliance practices.
• Ability to troubleshoot hardware, software, desktop deployment, and network connectivity.
• Familiarity with Service Desk trouble-ticketing systems and escalation workflows.
• Professional, courteous communication and customer service skills supporting users ranging from entry-level to scientists and senior executives.
• Must be a U.S. Citizen or Green Card Holder to qualify.
• (U.S. Citizen must live in the U.S. for 3-5 years prior to application) (please indicate in your cover letter).

Tools and technologies you’ll work with

• Active Directory, Google Workspace, MFA
• Windows 10/11, Microsoft Office Suite
• NBFS, MAAS360, Manage Engine
• VOIP telephony, National Critical Systems (NCS), Business Enterprise System (BES)
• Service Desk trouble-ticketing systems
• Endpoint encryption and endpoint configuration management and security tools

Benefits and support

• Comprehensive healthcare for the employee at no monthly cost, covering medical, prescription drug, dental, and vision
• Personal Time Off (PTO) plus paid holidays
• Highly competitive compensation calibrated against industry and location benchmarks
• 401(k) retirement plan with company-matching
• Employee Stock Ownership Plan (ESOP) (company ownership)
• Flexible spending accounts
• Employee assistance program (EAP)
• Short- and long-term disability and life and accident insurance
• Tuition assistance / training / workforce improvement reimbursement per year
• Spot bonuses for exceptional performance and annual employee recognition awards with bonuses
• Employee Referral Program
• Free centralized, self-directed Learning Management System and personalized career growth plans for every employee