Technical Support Engineer, Sr. Engineer

As a Senior Technical Support Engineer, you will help customers and channel partners get the most from Ansys electronics simulation tools. Synopsys is focused on turning real-world engineering challenges into faster resolutions and better product quality, and this role sits at the center of that feedback loop.

Location: Boulder, CO (onsite). Compensation: USD 76,000 - 114,000 per year. Education: Bachelor’s degree in Electrical Engineering, Computer Engineering, Physics, or related field.

What you’ll do

• Provide technical support for electronics and electromagnetics simulation using Ansys AEDT, HFSS, HFSS 3D Layout, SIwave, Q3D, and AEDT Circuit
• Troubleshoot moderately complex simulation issues, including signal integrity, power integrity, crosstalk, impedance, and eye-diagram analysis
• Partner with customers and channel partners to understand technical requirements and recommend workflows aligned with their design objectives
• Document product improvement opportunities, submit defect reports to development teams, verify fixes, and participate in field testing of new software releases
• Evaluate new software releases using real customer use cases and industrial applications to support release readiness
• Contribute to internal knowledge bases, technical documentation, and enablement content for the broader support team and customer base
• Share customer feedback, workflow insights, and technical needs with product development and field teams to improve product quality and usability
• Support successful adoption of Ansys simulation tools to reduce time to resolution and increase customer confidence
• Surface real-world workflows and pain points that inform product development priorities and roadmap decisions
• Improve product quality by identifying, documenting, and verifying fixes for defects and usability issues before wider release
• Strengthen customer relationships through clear, practical guidance that addresses engineering challenges and builds trust in the toolset
• Contribute to scalable customer excellence processes and an expanding knowledge base

What you bring

• Bachelor’s degree in Electrical Engineering, Computer Engineering, Physics, or related field, with coursework or focus in high-frequency electromagnetics (Master’s degree is a plus)
• Hands-on experience with Ansys HFSS, SIwave, or comparable CAE, CAD, or EDA simulation tools (or competitor equivalent)
• Working knowledge in one or more areas: signal integrity, power integrity, crosstalk analysis, impedance simulations, or eye-diagram analysis
• Understanding of circuit-level and timing analysis for signal integrity applications, including relevant compliance standards and design considerations
• Experience with package, PCB, or connector design workflows and supporting engineering processes
• Familiarity with microwave and antenna fundamentals, including S-parameters, wave propagation, and scattering analysis
• U.S. work authorization required; U.S. citizenship preferred where required by customer, export control, or government contract requirements
• Ability to take a vague description of a simulation problem, ask the right follow-up questions, and narrow to a reproducible issue or workflow misunderstanding
• Strong organization across multiple open cases, with follow-through and appropriate escalation
• Clear written communication for defect documentation, workaround explanations, and feedback summaries for product managers
• Comfort working with guidance from senior engineers and an interest in building technical depth and customer-facing skills
• Ability to travel domestically up to 10% of the time for customer visits, training, or team meetings

Tools and technical focus

• Ansys AEDT, HFSS, HFSS 3D Layout, SIwave, Q3D, AEDT Circuit
• S-parameters, eye diagrams

Benefits

• Comprehensive range of health, wellness, and financial benefits
• Annual bonus, equity, and other discretionary bonuses (may be eligible)
• Competitive total rewards package
• Base salary range across the U.S.

This position may be based at any Synopsys/Legacy Ansys U.S. office location. Candidates residing near or willing to work from a Synopsys office within the United States are encouraged to apply, including those willing to relocate.

Your recruiter will share more about the team structure and mission during the interview process.