This position is no longer accepting applications
Closed on September 21, 2026.
This role is filled — get an email when new Technical Support roles open on SupportJobs.io:
Help Desk / IT Support Analyst
Active Directory
Application Support
Cloud
Cloud Platform
Cloud Platforms
End User Support
Exchange
Hardware Support
Help Desk Support
Incident Management
Information Technology (IT)
IT Operations
It Service Management
IT Services
Microsoft 365
Onsite
Technical Support
Windows
View similar jobs
Get alerted when similar jobs are posted — set up a New Technical Support jobs on SupportJobs.io alert.
See other roles at dataNet IT.
Job Description
Hands-on Help Desk and IT Support Analyst role in a biopharmaceutical setting focused on end-user technology and Microsoft 365 support.
Responsibilities
- Deliver desk-side and end-user support for hardware, software, network, VoIP, and mobile devices.
- Troubleshoot and support Microsoft 365, Exchange Online, Active Directory, Azure, and Windows environments.
- Configure and troubleshoot company-owned iOS/mobile devices and enterprise applications.
- Handle incidents and service requests using an ITSM/ticketing system, with a focus on meeting SLAs.
- Support conference room AV, printers, desktop imaging, application deployment, and hardware installations.
- Assist with IT initiatives including application implementations, equipment decommissioning, and process improvements.
- Create and maintain IT documentation and knowledge-base materials.
- Coordinate with internal IT teams and external vendors to resolve issues and deploy solutions.
- Provide training and mentoring to end users and new helpdesk technicians.
- Participate in an occasional weekend on-call rotation.
Requirements
- 3+ years of relevant IT/application support experience.
- Strong experience supporting PC/desktop and mobile devices.
- Strong Microsoft 365 troubleshooting and support skills.
- Experience with Active Directory, Azure, Exchange Online, and Windows.
- Experience in a pharmaceutical, biotechnology, healthcare, or other regulated environment is strongly preferred.
- Excellent troubleshooting, communication, customer service, and problem-solving skills.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Associate's or Bachelor's degree in Computer Science, IT, or equivalent experience.
Tools & Technologies
- Microsoft 365, Exchange Online, Active Directory, Azure, Windows
- iOS, MDM, ITSM/ticketing system
- Automox, SmartDeploy, FreshService, Trellix
- Software deployment tools
- TCP/IP, DNS, DHCP, VPN
Preferred
- Experience with MDM, Automox, SmartDeploy, FreshService, Trellix, and software deployment tools.
- Basic networking knowledge including TCP/IP, DNS, DHCP, and VPN.
Location: Boulder, CO (onsite)
Similar Jobs
