Technical Support Specialist 2

Responsibilities

• Install, maintain, and support desktop technologies including desktops, laptops, phones, monitors, and printers; assist with network printer system maintenance
• Research, resolve, and respond to questions received via telephone, e-mail, walk-ins, and callbacks across company sites in line with current procedures to share knowledge and boost user satisfaction
• Acquire and maintain current knowledge of relevant product offerings and support policies to deliver technically accurate solutions
• Monitor conference room performance and maintenance schedules
• Manage and implement initiatives or change controls
• Make recommendations for component level improvements
• Identify interdependencies within system and application components
• Create work instructions and knowledge articles
• Demonstrate proficient use and understanding of standards and procedures
• Provide reliable solutions using solid problem solving techniques, including root cause analysis and corrective actions
• Mentor less experienced IT Specialists (IT Specialist 1)
• Work after hours in an on-call capacity based on a rotation shared by the Help Desk and Technical Support Specialist teams

Requirements

• A minimum of 4 years IT or technical experience and coursework toward a degree in IT or a related discipline
• Excellent academics, with a cumulative GPA of 3.0 or higher as a general guideline
• Moderate familiarity with asset, service, monitoring, and documentation tools as well as troubleshooting and research tools
• Strong verbal, written, and interpersonal communication skills

Technologies

• Active Directory, Adaxes, Jira, Azure DevOps (ADO)

Benefits

• Garmin Benefits

Overview

This full-time Technical Support Specialist 2 position is based in Boulder, CO. The role focuses on delivering first and second level end-user IT support, addressing user needs and alerts through moderately complex troubleshooting, resolution, or escalation steps.