The City University of New York invites applications for an IT Support Assistant, serving as a Technology Support Specialist on site at Lehman College in the Bronx. The role provides hands-on assistance across Windows and Mac environments, images desktop and laptop configurations, supports mobile devices, and performs basic network troubleshooting, utilizing in-person service with ServiceNow ticketing.
Responsibilities
- Identify the cause of malfunctions through observation, diagnostic software, or hardware tools.
- Assist in fixing hardware and software issues to restore normal operations.
- Communicate with users and technology staff to clarify work assignments and problem details; may log or document problem reports.
- Assist in creating desktop and laptop images using Dell Image Assist, JAMF, and other imaging products.
- Provide technical support for Windows and Mac environments, covering both hardware and software aspects.
- Support mobile technologies, including Apple, Google, and Android devices.
- Create desktop images using vCenter and configure and support zero clients.
- Assist with routine troubleshooting of network topologies, including DHCP, DNS, and TCP/IP.
- Configure, set up, and deliver equipment requests to the user community.
- Utilize ServiceNow to track service requests and incident reports.
Requirements
- High School Diploma, G.E.D., or equivalent
- Eighteen months of related full-time work experience or the equivalent, such as eighteen college credits in Information Technology
- Demonstrated English language proficiency
- A New York State valid motor vehicle driver’s license may be required for some positions
- Knowledge of troubleshooting and diagnostic techniques aimed at high customer satisfaction
- Proficiency in Windows OS, Mac OS, web-enabled communication, and Microsoft Office 365
- Ability to install various software packages, troubleshoot issues, and resolve problems
- Working knowledge of imaging software such as Dell Image Assist, JAMF, and other imaging products
- Working knowledge of MDM, JAMF, MECM
- Working knowledge of mobile technologies including Apple, Google, and Android
- Strong communication and negotiation skills with the ability to work collaboratively
- Energetic, well organized, patient, with a blend of technical and analytical skills, initiative, and independence
- Ability to work in a fast-paced, team-based, customer-service oriented environment, with familiarity with Windows servers and Active Directory
- Familiarity with commercial software packages (McAfee/Trelix, Outlook Exchange Servers, Microsoft Office Suite, Adobe Creative Cloud, Citrix, Crystal Reports)
- Good understanding of network topologies, including DHCP, DNS, and TCP/IP
- Experience maintaining Computrace/Absolute inventory and security profiles for mobile devices
Technologies and Tools
- Dell Image Assist, JAMF, vCenter, zero clients
- Windows OS, Mac OS
- Microsoft Office 365, ServiceNow
- DHCP, DNS, TCP/IP
- MDM, MECM, Apple, Google, Android
- Computrace/Absolute, Active Directory
- McAfee/Trelix, Outlook Exchange Servers, Microsoft Office Suite, Adobe Creative Cloud, Citrix, Crystal Reports
Compensation
- New Hire: $49,211
- Incumbent: $55,608
- These amounts reflect a 13 percent salary suppression in effect for the first 24 months of employment
Benefits
- Comprehensive benefits package to employees and eligible dependents based on job title and classification
- Pension and Tax-Deferred Savings Plans
- Health benefits for part-time employees who meet weekly or semester work-hour criteria
- Health benefits extended to eligible retirees
Campus Information
Lehman College, part of The City University of New York, ranks among the top five institutions nationwide for social mobility and serves a diverse, international student body of over 15,000. The college operates as a four-year Hispanic-Serving Institution in the Bronx, offering bachelor’s, master’s, and advanced degrees across Liberal Arts, sciences, and professional programs. This position reports to the Assistant Director for Campus Technology.
How to Apply
To apply, visit www.cuny.edu, open the employment page, log in or create a new user account, and search for this vacancy by Job ID 32431 or Title. Select "Apply Now" and provide all requested information.
Closing Date
Revised - 07/25/2026
Job Details
- Location: Lehman College, Bronx, NY (onsite)
- Job Type: Full-Time
- Job ID: 32431
- Category: CUNY Job Posting: Information Technology/Technical
Equal Employment Opportunity
CUNY encourages people with disabilities, minorities, veterans, and women to apply. Italian Americans are also included among protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.
