Technical Support Field Engineer III

Support customers in the field and assigned region by delivering advanced technical support for elevator systems, from troubleshooting through commissioning and training.

Responsibilities

• Provide advanced technical support by phone, email, remote diagnostics, and onsite field service
• Troubleshoot complex mechanical, electrical, and control system issues involving company products
• Support equipment installations, startup, commissioning, system adjustments, and performance evaluations
• Diagnose equipment performance issues and recommend corrective actions
• Document service activities, warranty information, engineering change requests, and customer interactions using company systems
• Deliver technical training for customers, installers, mechanics, distributors, and internal personnel
• Collaborate with Engineering, Quality, Product Management, Sales, and Operations to identify solutions and improve products and processes
• Escalate complex technical issues through established channels to support timely resolution
• Build strong customer relationships through responsive communication and professional technical support
• Manage multiple service priorities while maintaining high customer satisfaction
• Travel throughout the region for onsite technical support, customer training, commissioning assistance, and project support
• Perform other duties as assigned

Requirements

• Bachelor’s degree in Engineering Technology, Electrical Engineering, Mechanical Engineering, Industrial Technology, or a related technical discipline (preferred)
• Minimum 5 years of elevator field service, technical support, commissioning, or related technical experience with a bachelor’s degree
• Alternative: 8 years of relevant experience with an associate degree
• Elevator industry experience strongly preferred
• Experience with elevator controls, machinery, or electromechanical systems highly desirable
• Strong knowledge of electrical, mechanical, hydraulic, and elevator control systems
• Ability to read and interpret electrical schematics, wiring diagrams, technical manuals, and engineering drawings
• Excellent troubleshooting, diagnostic, and analytical skills
• Strong customer service orientation with ability to clearly communicate technical information to customers and internal teams
• Effective verbal, written, and interpersonal communication skills
• Strong organizational skills, ability to manage multiple priorities, and work independently
• Proficiency with Microsoft Office Suite and CRM or service management software
• Valid driver’s license with an acceptable driving record
• Ability and willingness to travel extensively throughout the assigned territory, including occasional overnight travel

Technologies

• Microsoft Office Suite
• CRM
• Service management software

Benefits

• Targeted Bonus (based on company and individual performance)
• Medical/Dental/Vision/Life Insurance
• HSA
• 401(K) with Company Match and Non-Elective
• Generous Paid Time Off (PTO)
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Plum Benefits

Position Details

• Full-Time, Hybrid
• Location: Bronx, NY (hybrid)
• Travel required to other locations and job sites
• May be based at one of our Bronx, NY locations
• Some travel between company locations required

Compensation: $115,000–$122,500 per year (base salary range). Placement within the range is based on relevant experience, demonstrated capabilities, qualifications, and geographic location. The upper end of the range is generally reserved for candidates with extensive directly relevant experience and high proficiency across key requirements.