Microsoft Excel

Microsoft Excel Support Jobs

3 jobs found

16d ago

Help Desk

Experis Madison, WI

Madison, WI

16d ago

$22 - $25/hr Full time Analytical Skills Asset Audit Computer Skills

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Job Description

In Madison, Wisconsin, a hybrid Help Desk role sits within Experis's IT Support Department, supporting the organization’s technical operations and frontline user needs. The position emphasizes precise IT hardware asset management, responsive service delivery, and collaborative problem solving, with compensation at $22 to $25 per hour and a requirement of at least three years of related experience. This role is informed by a strong focus on customer service and clear communication as part of daily operations.

Responsibilities

Maintain and manage IT hardware asset data across multiple systems, including DHS's IT Service Management System (Cherwell & Ivanti Neurons) and the DHS desktop management system (Ivanti).
Perform electronic and physical IT hardware asset audits to ensure accuracy and compliance.
Utilize spreadsheet software platforms such as Microsoft Excel, Google Sheets, or OpenOffice Calc for data tracking and reporting.
Provide exceptional customer service and clear communication to end-users and team members.
Assist in creating and tracking IT hardware repairs and support cases to ensure timely resolution.

Requirements

At least 3 years of experience managing IT hardware asset data in various systems.
Proven experience conducting electronic and physical hardware audits.
Proficiency with spreadsheet software such as Microsoft Excel, Google Sheets, or OpenOffice Calc.
Strong customer service skills and effective communication abilities.
Current Wisconsin residency with on-site presence required three days per week; no relocation assistance provided.

Technologies

Cherwell
Ivanti Neurons
Ivanti
Microsoft Excel
Google Sheets
OpenOffice Calc

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18d ago

Customer Service Specialist - OEM Parts & Technical Support

CEO Inc. Burlington, VT

Burlington, VT

18d ago

$32 - $36/hr Full time Customer Service Inventory Management Microsoft Excel

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Job Description

Salary: $32.00 - $36.00 per hour

Position Overview

We are seeking a customer focused professional to act as the primary contact for customers seeking OEM replacement parts and technical support. This role collaborates closely with internal engineering, operations, warehouse, and logistics teams to ensure precise order processing, timely communication, and an exceptional customer experience.

Key Responsibilities

Serve as the main point of contact for customers requesting OEM replacement parts, delivering outstanding service via phone and email.
Foster and maintain strong customer relationships through professionalism, empathy, responsiveness, and a proactive problem-solving approach.
Assist customers in identifying replacement part numbers, compatible or alternative components, available accessories, product documentation, inventory status, pricing, and lead times.
Coordinate with engineering, operations, warehouse, production, and logistics teams to fulfill orders and resolve customer issues.
Process inquiries, quotes, and orders accurately while ensuring all customer requirements are met.
Handle multiple requests concurrently while navigating various internal systems and databases.
Assess customer requests and decide on customized solutions, substitutions, and order specifications.
Monitor open orders and requests to ensure timely follow-up and resolution.
Maintain up-to-date knowledge of product offerings, configurations, replacement components, and new product updates.
Support backlog management by tracking daily workflow, prioritizing requests, and helping meet service level expectations.
Contribute to continuous improvement initiatives by identifying ways to enhance processes, customer experience, and operational efficiency.
Provide support for global customer service initiatives as business needs require.

Qualifications

Associate's or Bachelor's degree preferred, or an equivalent combination of education and 3 to 5 years of relevant customer service experience.
Experience supporting customers in a technical, manufacturing, industrial equipment, machinery, or OEM parts environment is highly preferred.
Proven experience delivering customer support via phone and email in a high-volume environment.
Strong analytical and problem-solving skills with the ability to make sound decisions independently.
Comfortable handling multiple priorities while maintaining accuracy and attention to detail.
Excellent interpersonal, verbal, and written communication skills.
Strong customer service mindset with the ability to build trust and long-term relationships.
Self-motivated and able to work independently in a fast-paced environment.
Proficient with Microsoft Office applications, including Outlook, Excel, Word, and Power BI.
Experience using ERP and CRM systems is preferred.
Knowledge of manufacturing processes, industrial equipment, or custom-engineered products is considered a strong asset.
Must be flexible to support varying work schedules, including occasional after-hours or weekend coverage when business needs require.

Ideal Candidate

The ideal candidate thrives in a fast-paced manufacturing environment and enjoys resolving customer challenges. They are analytical, decisive, highly organized, and comfortable balancing multiple priorities while delivering exceptional customer service. Experience supporting customized products or engineered solutions, along with the ability to collaborate across multiple internal departments, will contribute to success in this role.

Pay and Benefits

Pay: $32.00 - $36.00 per hour

Benefits

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Location and Schedule

Location: Burlington, VT 05401

Work Location: In person

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1mo ago

Hardware Technical Support / Field Service Specialist

XiJet Corp. Woodbridge, CT

Woodbridge, CT

1mo ago Closed

$28 - $38/hr Full time Computer Skills Customer Support Field Service

This position is no longer accepting applications (closed Jul 3, 2026).

Job Description

Responsibilities

Provide technical support to customers
Conduct field service visits and repairs
Assemble, test, and repair industrial products
Assemble electromechanical subsystems and wire harnesses
Pack and ship product units
Manage inventory and parts levels
Offer engineering support as needed
Provide applications expertise to customers
Create print samples and documentation
Install products and deliver customer training
Prepare and support trade show setups
Support and service demo equipment
Occasional travel required

Requirements

Minimum High School Diploma or GED with relevant technical training or hands-on certifications
Bachelor's degree preferred
Associate’s degree preferred
2+ years of experience in hardware technical support and/or industrial product assembly
Strong foundational knowledge of AC/DC theory and industrial control components, including wire harnesses, solenoids, relays, and sensors
Ability to read schematics and wiring diagrams
Proficiency with computers; comfortable using Microsoft Excel
Excellent problem-solving skills
Ability to multitask and meet tight deadlines
Strong attention to detail and data entry accuracy
Excellent communication skills, including spelling and grammar
Pleasant attitude when interacting with customers
Willingness to do whatever is needed and wear many hats

Technologies

Microsoft Excel

Benefits

401(k)
Health insurance

Application Questions

Are you willing to travel for work?

Education

Associate degree preferred

Ability to Commute

Woodbridge, CT 06525 (Preferred)

Work Location

In person

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Microsoft Excel Support Jobs

Help Desk

Customer Service Specialist - OEM Parts & Technical Support

Hardware Technical Support / Field Service Specialist

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