Inventory Management

Inventory Management Support Jobs

2 jobs found

19d ago

Customer Service Specialist - OEM Parts & Technical Support

CEO Inc. Burlington, VT

Burlington, VT

19d ago

$32 - $36/hr Full time Customer Service Inventory Management Microsoft Excel

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Job Description

Salary: $32.00 - $36.00 per hour

Position Overview

We are seeking a customer focused professional to act as the primary contact for customers seeking OEM replacement parts and technical support. This role collaborates closely with internal engineering, operations, warehouse, and logistics teams to ensure precise order processing, timely communication, and an exceptional customer experience.

Key Responsibilities

Serve as the main point of contact for customers requesting OEM replacement parts, delivering outstanding service via phone and email.
Foster and maintain strong customer relationships through professionalism, empathy, responsiveness, and a proactive problem-solving approach.
Assist customers in identifying replacement part numbers, compatible or alternative components, available accessories, product documentation, inventory status, pricing, and lead times.
Coordinate with engineering, operations, warehouse, production, and logistics teams to fulfill orders and resolve customer issues.
Process inquiries, quotes, and orders accurately while ensuring all customer requirements are met.
Handle multiple requests concurrently while navigating various internal systems and databases.
Assess customer requests and decide on customized solutions, substitutions, and order specifications.
Monitor open orders and requests to ensure timely follow-up and resolution.
Maintain up-to-date knowledge of product offerings, configurations, replacement components, and new product updates.
Support backlog management by tracking daily workflow, prioritizing requests, and helping meet service level expectations.
Contribute to continuous improvement initiatives by identifying ways to enhance processes, customer experience, and operational efficiency.
Provide support for global customer service initiatives as business needs require.

Qualifications

Associate's or Bachelor's degree preferred, or an equivalent combination of education and 3 to 5 years of relevant customer service experience.
Experience supporting customers in a technical, manufacturing, industrial equipment, machinery, or OEM parts environment is highly preferred.
Proven experience delivering customer support via phone and email in a high-volume environment.
Strong analytical and problem-solving skills with the ability to make sound decisions independently.
Comfortable handling multiple priorities while maintaining accuracy and attention to detail.
Excellent interpersonal, verbal, and written communication skills.
Strong customer service mindset with the ability to build trust and long-term relationships.
Self-motivated and able to work independently in a fast-paced environment.
Proficient with Microsoft Office applications, including Outlook, Excel, Word, and Power BI.
Experience using ERP and CRM systems is preferred.
Knowledge of manufacturing processes, industrial equipment, or custom-engineered products is considered a strong asset.
Must be flexible to support varying work schedules, including occasional after-hours or weekend coverage when business needs require.

Ideal Candidate

The ideal candidate thrives in a fast-paced manufacturing environment and enjoys resolving customer challenges. They are analytical, decisive, highly organized, and comfortable balancing multiple priorities while delivering exceptional customer service. Experience supporting customized products or engineered solutions, along with the ability to collaborate across multiple internal departments, will contribute to success in this role.

Pay and Benefits

Pay: $32.00 - $36.00 per hour

Benefits

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Location and Schedule

Location: Burlington, VT 05401

Work Location: In person

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2mo ago

IT Help Desk Associate

Radiant Industries El Segundo, CA

El Segundo, CA

2mo ago Closed

$30 - $35/hr Full time Active Directory Application Support Computer Skills

This position is no longer accepting applications (closed Jul 2, 2026).

Job Description

Radiant Industries is seeking an IT Help Desk Associate for on-site work in El Segundo, CA. This role provides first-line IT support for end users, manages Jira tickets, handles onboarding and offboarding, and maintains IT operations at the El Segundo headquarters. The position offers an hourly rate of $30 to $35.

Benefits

Stock: Substantial incentive stock plan for all full-time employees.
Medical: 100% coverage up to base silver level plan for the employee, 50% for dependents; platinum options available.
One Medical: Sponsored memberships for employees and their dependents.
Vision: 100% top tier plan coverage plus 50% for dependents.
Dental: 100% top tier plan coverage, orthodontia included, 50% for dependents.
Voluntary benefits: life, accident, hospital, critical illness, commuter and FSA/HSA are offered as employee contributed benefits.
Parental leave: 8 weeks paid leave for all parents; additional paid pregnancy leave for CA employees.
Perks: Daily catered lunch, free snacks and drinks.
Work-life balance: Flexible PTO and remote workday allocation.
Culture: Company and team-bonding events, happy hours and in-person camaraderie.
Location: Beautiful El Segundo headquarters, close to the Pacific Ocean.

Responsibilities

Provide first-line technical assistance and support to both in-person and remote end users, resolving issues with computers, software, hardware, networks, and peripherals.
Manage the Jira support request system to ensure timely and effective issue resolution.
Maintain IT inventory, including workstations and accessories.
Collaborate with other IT team members to complete user-facing projects.
Provide smooth onboarding and offboarding for all employees and contractors.
Develop and maintain documentation and processes as the company scales.

Requirements

1+ years in a help desk, IT associate, or similar role.
Basic knowledge of troubleshooting Windows devices (consumer or enterprise).
Excellent verbal and written communication skills.
Strong attention to detail in issue resolution and proactive follow-up in process improvement.

Technologies

Jira
Windows
macOS
Linux
Office 365
Microsoft Entra ID (formerly Azure AD)
Intune

Additional information

Equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Visa sponsorship is not available at this time.
This position involves access to technology that is subject to U.S. export controls. Any job offer will be contingent upon the applicant's capacity to comply with U.S. export controls.

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Inventory Management Support Jobs

Customer Service Specialist - OEM Parts & Technical Support

IT Help Desk Associate

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