Chesterfield, VA

Support Jobs in Chesterfield, VA

3 jobs found

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Today

Lead Help Desk Technician/Trainer (00127)

Brightpoint Community College Chesterfield, VA

Chesterfield, VA

Today

$65k - $75k/yr Full time Computer Skills Desktop Support End User Support

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Job Description

Brightpoint Community College is hiring an on-site Lead Help Desk Technician/Trainer to serve as the first point of contact for IT support and deliver technology training for faculty and staff in Chesterfield, VA.

Responsibilities

Provide Tier 1 and initial Tier 2 help desk support, resolving technical issues efficiently
Serve as a primary contact for desktop, mobile, and cloud-based system issues for local and remote users
Log, track, and manage support requests in the Help Desk ticketing system
Monitor help desk activity to support timely ticket resolution or escalation
Escalate complex issues to the appropriate IT teams
Provide remote assistance for installations, troubleshooting, and basic IT services
Support IT-related processes within the Student Information System
Lead the development and delivery of technology training sessions for faculty and staff
Create and share IT tips, best practices, and how-to resources
Communicate timely updates to the college community regarding system outages, service disruptions, and important IT announcements

Requirements

High school graduation or GED
Knowledge of LAN, WAN, and wireless configuration, including TCP/IP
Demonstrated ability to troubleshoot Mac and PC computers and their operating systems (Windows 11 and MacOS)
Demonstrated troubleshooting experience with applications including Microsoft Office (2019 & Office 365), web browsers, electronic mail, and other software
Ability to set up and support mobile devices running iOS and Android
Effective communication at a technical and end-user level, orally and in writing
Ability to work with limited supervision or as part of a team, manage multiple basic tasks at once, and solve routine problems with limited assistance
Ability to assist in the development and maintenance of a procedural manual for college operations and support of computer and telecommunications operations
Strong presentation and instructional design skills to develop and deliver technology training
Ability to clearly and concisely communicate complex technical information to non-technical audiences
Previous IT support experience preferred, including demonstrated leadership or training responsibilities
A+ Certification or equivalent
Successful completion and passing of a background check is required

Technologies

LAN, WAN, TCP/IP
MacOS, Windows 11
Microsoft Office (2019 & Office 365)
Web browsers, electronic mail
iOS, Android
Team Dynamix (Help Desk ticketing systems)
Student Information System

Benefits

State of Virginia employee benefits
Comprehensive health insurance (medical, dental, and vision)
Virginia Retirement System (VRS) participation
Generous annual leave and paid holidays
Remote work flexibility, depending on role and departmental needs
Professional development opportunities
Continuous learning programs
Access to wellness resources and employee assistance programs

Additional Considerations

College degree
Experience developing and delivering technical training programs
Experience with Team Dynamix ticketing systems
Experience creating workflows within ticketing systems

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3mo ago

Technical Support Technician (00145)

Brightpoint Community College Chesterfield, VA

Chesterfield, VA

3mo ago Closed

$65k - $70k/yr Full time Application Support Computer Skills Education Technology

This position is no longer accepting applications (closed Jul 17, 2026).

Job Description

Brightpoint Community College offers a stable state government career with a collaborative IT culture. This on-site opportunity in Chesterfield, VA carries a salary of USD 65,000 to 70,000 per year and a comprehensive benefits package, including health, retirement, and paid time off. The role supports on-site and remote IT operations for desktop computing, classroom AV equipment, and peripheral hardware, delivering Tier 1-2 assistance and software deployment. A college degree or equivalent experience is required, with a minimum of 3 years in a related field.

Responsibilities

Perform on-site and remote diagnostics, installation, testing, and repair of microcomputer devices, classroom AV equipment, and peripheral hardware.
Provide Tier 1 and Tier 2 support for faculty, staff, and students, ensuring desktop standardization and high-availability classroom infrastructure.
Deliver advanced technical support across desktop computing, audiovisual systems, and telecommunications infrastructure.
Manage full software lifecycle, including application packaging and automated deployment to sustain standardized environments while performing hardware-level diagnostics and repairs.
Diagnose and resolve complex operating system and application conflicts using diagnostic and data recovery tools; troubleshoot network connectivity with TCP/IP fundamentals, PING, and DNS.
Support AV systems by identifying signal failures, hardware issues, and connectivity disruptions; provide first-level support for IP telephony and related services.
Engage with faculty and staff to offer one-on-one instruction on classroom technologies and new software to ensure effective adoption.
Collaborate with the Lead Technician and Manager of Client Services to identify recurring issues and improve Help Desk service delivery.
Maintain security and confidentiality of sensitive data; document equipment configurations, installation procedures, and repair activities for departmental reference.
Perform additional duties as assigned to support operational needs and continuous service improvement.

Requirements

Extensive expertise in personal computer hardware architecture with the ability to perform deep-dive hardware repairs, motherboard diagnostics, and component-level troubleshooting for Windows and macOS.
Advanced knowledge of Windows 10/11 and macOS, including registry editing, system recovery, and command-line troubleshooting to resolve software conflicts.
Proficiency with advanced diagnostic and data recovery software to install, set up, and repair common and proprietary application packages.
Ability to configure and use LAN management tools such as Microsoft Intune to evaluate and improve endpoint performance in a complex WAN/LAN environment.
General knowledge of multimedia infrastructure, including installing media cabling, terminating connections, and troubleshooting physical connectivity issues.
Ability to diagnose and resolve malfunctions in AV control systems, projectors, and audio distribution without requiring deep-level programming knowledge.
Successful completion and passing of a background check.

Technologies

Microsoft Intune
Windows 10/11
macOS
Crestron
Extron

Benefits

State of Virginia employee benefits
Comprehensive health insurance (medical, dental, and vision)
Virginia Retirement System participation
Generous annual leave and paid holidays
Remote work flexibility, depending on role and departmental needs
Professional development opportunities
Continuous learning programs
Access to wellness resources and employee assistance programs

Special Instructions for Applicants

To support inclusion, individuals with disabilities may apply through the Commonwealth's Alternative Hiring Process. To be considered, please provide your AHP Letter from the Department for Aging & Rehabilitation Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP.

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3mo ago

Help Desk Technician

Brightpoint Community College Chesterfield, VA

Chesterfield, VA

3mo ago Closed

$26 - $26/hr Part time Application Support Computer Skills Customer Service

This position is no longer accepting applications (closed Jul 15, 2026).

Job Description

Part-time, on-site IT support role in Chesterfield, VA at Brightpoint Community College, with an approximate $26 per hour pay rate.

Responsibilities

Deliver tier 1 Help Desk assistance from the Office of Information Technology to resolve issues for both local and remote users.
Provide initial support for desktop, mobile, and cloud-based technology and systems to students, faculty, and staff.
Log incidents in the Help Desk ticketing system and route escalated requests to the appropriate divisions.
Monitor the ticketing system and determine when escalation is needed.
Perform remote tier 1 installations, troubleshooting, and services for end users.
Carry out duties related to the Student Information System as required.
Train faculty and staff on the effective use of instructional and media technologies to foster a positive user experience and successful adoption of new tools.
Identify recurring technical issues to improve service delivery.
Support exploration of emerging technologies.
Contribute to testing and deployment of new solutions.
Maintain professionalism and responsiveness, with a commitment to continuous improvement; perform other duties as assigned to support departmental goals.

Requirements

Knowledge of LAN, WAN, and wireless configuration, including TCP/IP protocols.
Proven ability to troubleshoot Mac and Windows PCs, their operating systems (Windows 10 and macOS), and applications such as Microsoft Office (2019 and Office 365), web browsers, email, and related software.
Experience setting up and supporting mobile devices (iOS and Android).
Strong written and oral communication skills for technical and end-user audiences.
Ability to work independently or as part of a team.
Capability to manage multiple basic tasks simultaneously and resolve routine problems with limited guidance.
Effective communication and collaboration with diverse groups of people.
Assist in developing and maintaining a procedural manual for the college's computer and telecommunications operations.
Ability to follow directions and work under stressful situations.
High school graduation or GED.
Previous IT support experience.
A+ Certification or equivalent.

Technologies

Windows 10
macOS
Microsoft Office (2019, Office 365)
iOS
Android
TCP/IP

Special Assignments

May be required to perform additional duties as assigned.
May assist state or agency operations in the event of emergencies declared by the Governor.

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Support Jobs in Chesterfield, VA

Lead Help Desk Technician/Trainer (00127)

Technical Support Technician (00145)

Help Desk Technician

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