Technical Support Technician (00145)

Brightpoint Community College offers a stable state government career with a collaborative IT culture. This on-site opportunity in Chesterfield, VA carries a salary of USD 65,000 to 70,000 per year and a comprehensive benefits package, including health, retirement, and paid time off. The role supports on-site and remote IT operations for desktop computing, classroom AV equipment, and peripheral hardware, delivering Tier 1-2 assistance and software deployment. A college degree or equivalent experience is required, with a minimum of 3 years in a related field.

Responsibilities

• Perform on-site and remote diagnostics, installation, testing, and repair of microcomputer devices, classroom AV equipment, and peripheral hardware.
• Provide Tier 1 and Tier 2 support for faculty, staff, and students, ensuring desktop standardization and high-availability classroom infrastructure.
• Deliver advanced technical support across desktop computing, audiovisual systems, and telecommunications infrastructure.
• Manage full software lifecycle, including application packaging and automated deployment to sustain standardized environments while performing hardware-level diagnostics and repairs.
• Diagnose and resolve complex operating system and application conflicts using diagnostic and data recovery tools; troubleshoot network connectivity with TCP/IP fundamentals, PING, and DNS.
• Support AV systems by identifying signal failures, hardware issues, and connectivity disruptions; provide first-level support for IP telephony and related services.
• Engage with faculty and staff to offer one-on-one instruction on classroom technologies and new software to ensure effective adoption.
• Collaborate with the Lead Technician and Manager of Client Services to identify recurring issues and improve Help Desk service delivery.
• Maintain security and confidentiality of sensitive data; document equipment configurations, installation procedures, and repair activities for departmental reference.
• Perform additional duties as assigned to support operational needs and continuous service improvement.

Requirements

• Extensive expertise in personal computer hardware architecture with the ability to perform deep-dive hardware repairs, motherboard diagnostics, and component-level troubleshooting for Windows and macOS.
• Advanced knowledge of Windows 10/11 and macOS, including registry editing, system recovery, and command-line troubleshooting to resolve software conflicts.
• Proficiency with advanced diagnostic and data recovery software to install, set up, and repair common and proprietary application packages.
• Ability to configure and use LAN management tools such as Microsoft Intune to evaluate and improve endpoint performance in a complex WAN/LAN environment.
• General knowledge of multimedia infrastructure, including installing media cabling, terminating connections, and troubleshooting physical connectivity issues.
• Ability to diagnose and resolve malfunctions in AV control systems, projectors, and audio distribution without requiring deep-level programming knowledge.
• Successful completion and passing of a background check.

Technologies

• Microsoft Intune
• Windows 10/11
• macOS
• Crestron
• Extron

Benefits

• State of Virginia employee benefits
• Comprehensive health insurance (medical, dental, and vision)
• Virginia Retirement System participation
• Generous annual leave and paid holidays
• Remote work flexibility, depending on role and departmental needs
• Professional development opportunities
• Continuous learning programs
• Access to wellness resources and employee assistance programs

Special Instructions for Applicants

To support inclusion, individuals with disabilities may apply through the Commonwealth's Alternative Hiring Process. To be considered, please provide your AHP Letter from the Department for Aging & Rehabilitation Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP.