Part-time, on-site IT support role in Chesterfield, VA at Brightpoint Community College, with an approximate $26 per hour pay rate.

Deliver tier 1 Help Desk assistance from the Office of Information Technology to resolve issues for both local and remote users.
Provide initial support for desktop, mobile, and cloud-based technology and systems to students, faculty, and staff.
Log incidents in the Help Desk ticketing system and route escalated requests to the appropriate divisions.
Monitor the ticketing system and determine when escalation is needed.
Perform remote tier 1 installations, troubleshooting, and services for end users.
Carry out duties related to the Student Information System as required.
Train faculty and staff on the effective use of instructional and media technologies to foster a positive user experience and successful adoption of new tools.
Identify recurring technical issues to improve service delivery.
Support exploration of emerging technologies.
Contribute to testing and deployment of new solutions.
Maintain professionalism and responsiveness, with a commitment to continuous improvement; perform other duties as assigned to support departmental goals.

Knowledge of LAN, WAN, and wireless configuration, including TCP/IP protocols.
Proven ability to troubleshoot Mac and Windows PCs, their operating systems (Windows 10 and macOS), and applications such as Microsoft Office (2019 and Office 365), web browsers, email, and related software.
Experience setting up and supporting mobile devices (iOS and Android).
Strong written and oral communication skills for technical and end-user audiences.
Ability to work independently or as part of a team.
Capability to manage multiple basic tasks simultaneously and resolve routine problems with limited guidance.
Effective communication and collaboration with diverse groups of people.
Assist in developing and maintaining a procedural manual for the college's computer and telecommunications operations.
Ability to follow directions and work under stressful situations.
High school graduation or GED.
Previous IT support experience.
A+ Certification or equivalent.

May be required to perform additional duties as assigned.
May assist state or agency operations in the event of emergencies declared by the Governor.

Help Desk Technician

Job Description