Columbia, MO

Support Jobs in Columbia, MO

3 jobs found

Include remote jobs

1mo ago

IT Support Specialist 1

EquipmentShare Columbia, MO

Columbia, MO

1mo ago Closed

Full time Application Support Hardware Support Help Desk Support

This position is no longer accepting applications (closed Oct 29, 2026).

Job Description

EquipmentShare’s Corporate HQ in Columbia, MO is looking for an IT Support Specialist 1 who enjoys helping people get unstuck with reliable, timely technical assistance. This onsite role supports end users across everyday devices and systems, with room to grow through hands-on troubleshooting, documentation, and Tier 2 escalation when needed.

What you’ll do

Handle incoming IT support requests promptly through phone, email, Slack, or the ITSM platform.
Troubleshoot and resolve basic to intermediate issues involving computers, TVs, mobile devices, printers, and network connectivity.
Support users with software applications, account access, and password resets.
Document every interaction and outcome accurately in the ticketing/ITSM system.
Escalate unresolved problems to Tier 2 support, providing clear and detailed context.
Support onboarding by setting up user accounts and devices for new employees.
Assist with offboarding tasks such as disabling accounts and reclaiming equipment.
Work with the IT team to identify and address recurring issues.
Participate in an on-call rotation for after-hours and weekend support.

What you bring

Working knowledge of Windows and macOS.
Basic knowledge of printer functionality.
Familiarity with mobile devices (iOS, tablets, Android) and common office applications.
Familiarity with ITSM/ITIL and IT best practices (preferred).
Familiarity with Audio and Visual troubleshooting techniques.
Excellent customer service skills, including patience, empathy, and strong communication.
Experience creating processes and procedure workflows.
Ability to troubleshoot basic hardware and software problems.
Strong attention to detail and the ability to maintain accurate notes and records.
Ability to troubleshoot network setup and configuration issues.
Comfort working independently and as part of a team.

Tools you’ll use

Windows, macOS, Slack, ITSM, ITIL, iOS, Android

Benefits and growth

Competitive compensation
Full medical, dental, and vision coverage for full-time employees
Generous PTO + paid holidays
401(k) + company match
Gym membership stipend plus wellness programs (earn PTO and prizes)
Company events, including food truck nights
16 hours of paid volunteer time per year to support the community
Career advancement, leadership training, and professional development opportunities

Education and experience

High school diploma or equivalent
At least 1+ years of experience in a help desk or customer service environment is needed
Associate degree in computer science or a related field is a plus
IT certifications are a plus (A+, ITF, ITIL, NET+, etc.)

Physical requirements

Must be able to sit for prolonged periods at a desk and work on a computer.

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3mo ago

Weekend IT Support Technician

Club Car Wash Columbia, MO

Columbia, MO

3mo ago Closed

$25+/hr Full time Computer Skills Customer Support Desktop Support

This position is no longer accepting applications (closed Aug 22, 2026).

Job Description

This weekend IT Support Technician role, based onsite in Columbia, MO, offers more than a paycheck. You’ll earn $25 per hour and join a fast-growing network of stores, with on-site training, leadership development, and a benefits package designed to support your career and well-being.

Benefits

Competitive compensation
Career advancement opportunities for great leaders
On-site and ongoing training and leadership development
Paid Time Off starting from day one
Comprehensive benefits package including medical, dental, vision, and pet insurance
401K contribution options to plan for the future
New onsite gym and locker rooms

Responsibilities

Serve as the first point of contact for end users seeking technical assistance for IT issues
Perform remote troubleshooting using diagnostic techniques and targeted questions
Determine the best solution based on issue details provided by customers
Guide customers through the problem-solving process
Escalate unresolved issues to the next level of support
Follow up and update customer status and information
Identify and propose improvements to existing procedures
Provide technical support across computer, network, data, telecommunications, and print functions for all departments
Run software updates and backups as needed
Learn assigned applications
Create and maintain documentation for specialized hardware and software
Perform other duties as assigned
Contribute to special projects directed by the supervisor

Requirements

Bachelor’s or Associate’s degree in information technology or a related field
Ability to meet tight deadlines
Good judgment and critical thinking skills
Ability to quickly learn new technologies
Attention to detail and strong written communication for technical documentation
Excellent customer service skills
Strong written and verbal communication abilities
Technical knowledge in Windows OS, Mac OS, and iOS
Ability to work weekends

Technologies

Windows OS
Mac OS
iOS

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4mo ago

Help Desk Technician

Next Level IT Columbia, MO 🇺🇸 Remote

Columbia, MO

4mo ago Closed

$45k - $55k/yr Full time Cloud Platforms Customer Service Customer Support

This position is no longer accepting applications (closed Jul 18, 2026).

Job Description

Help Desk Technician role at Next Level IT in Columbia, MO, with remote work possible and travel to client sites when needed.

Responsibilities

Assist business clients with troubleshooting IT issues
Install software and hardware
Design solutions to meet client goals
Recommend upgrades to keep client environments in a good, secure, compliant, working order
Travel to client sites for installations and troubleshooting when remote work is not possible

Requirements

Minimum of 2-4 years working in a business IT environment
Experience with Microsoft Windows Server administration
Experience with Microsoft Windows desktop operating system troubleshooting and configuration
Experience with Office 365 Exchange, OneDrive, and Microsoft Azure solutions
Experience with remote monitoring and remediation software, including remote support tools
Experience with CRM and ticketing systems for client billing and time tracking
Ability to prioritize assigned tasks and responsibilities with minimal supervision
Ability to demonstrate deadline and detail-oriented project and ticket completion
Strong troubleshooting and critical thinking skills are required to correctly assess and plan remediation steps for issues
Strong verbal and written communication skills are required to communicate with our team and clients
Ability to follow written process and outlined procedures with a high degree of accuracy repeatedly
Demonstrates a positive attitude and outlook when interacting with others and when completing assigned projects and tasks
Must live within an hour radius of Columbia, MO to respond for onsite work when it is required

Technologies

Microsoft Windows Server
Windows desktop operating system
Office 365 Exchange
OneDrive
Microsoft Azure
Remote monitoring and remediation software
Remote support tools
CRM systems
Ticketing systems

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Desired Qualifications

2 to 4 years of experience in a business IT environment
Experience with Microsoft Windows Server administration
Experience with Windows desktop operating system troubleshooting and configuration
Experience with Office 365 Exchange, OneDrive, and Microsoft Azure solutions
Experience with remote monitoring and remediation software, including remote support tools
Experience with CRM and ticketing systems for client billing and time tracking
Ability to prioritize assigned tasks and responsibilities with minimal supervision
Ability to demonstrate deadline and detail-oriented project and ticket completion
Strong troubleshooting and critical thinking skills are required to correctly assess and plan remediation steps for issues
Strong verbal and written communication skills are required to communicate with our team and clients
Ability to follow written process and outlined procedures with a high degree of accuracy repeatedly
Demonstrates a positive attitude and outlook when interacting with others and when completing assigned projects and tasks

Job Type

Full-time

Pay

USD 45,000 - 55,000 per year

Work Location

Location: Columbia, MO (remote)
Work Location: In person

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Support Jobs in Columbia, MO

IT Support Specialist 1

Weekend IT Support Technician

Help Desk Technician

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