Weekend IT Support Technician

This weekend IT Support Technician role, based onsite in Columbia, MO, offers more than a paycheck. You’ll earn $25 per hour and join a fast-growing network of stores, with on-site training, leadership development, and a benefits package designed to support your career and well-being.

Benefits

• Competitive compensation
• Career advancement opportunities for great leaders
• On-site and ongoing training and leadership development
• Paid Time Off starting from day one
• Comprehensive benefits package including medical, dental, vision, and pet insurance
• 401K contribution options to plan for the future
• New onsite gym and locker rooms

Responsibilities

• Serve as the first point of contact for end users seeking technical assistance for IT issues
• Perform remote troubleshooting using diagnostic techniques and targeted questions
• Determine the best solution based on issue details provided by customers
• Guide customers through the problem-solving process
• Escalate unresolved issues to the next level of support
• Follow up and update customer status and information
• Identify and propose improvements to existing procedures
• Provide technical support across computer, network, data, telecommunications, and print functions for all departments
• Run software updates and backups as needed
• Learn assigned applications
• Create and maintain documentation for specialized hardware and software
• Perform other duties as assigned
• Contribute to special projects directed by the supervisor

Requirements

• Bachelor’s or Associate’s degree in information technology or a related field
• Ability to meet tight deadlines
• Good judgment and critical thinking skills
• Ability to quickly learn new technologies
• Attention to detail and strong written communication for technical documentation
• Excellent customer service skills
• Strong written and verbal communication abilities
• Technical knowledge in Windows OS, Mac OS, and iOS
• Ability to work weekends

Technologies

• Windows OS
• Mac OS
• iOS