Help Desk Technician role at Next Level IT in Columbia, MO, with remote work possible and travel to client sites when needed.

Assist business clients with troubleshooting IT issues
Install software and hardware
Design solutions to meet client goals
Recommend upgrades to keep client environments in a good, secure, compliant, working order
Travel to client sites for installations and troubleshooting when remote work is not possible

Minimum of 2-4 years working in a business IT environment
Experience with Microsoft Windows Server administration
Experience with Microsoft Windows desktop operating system troubleshooting and configuration
Experience with Office 365 Exchange, OneDrive, and Microsoft Azure solutions
Experience with remote monitoring and remediation software, including remote support tools
Experience with CRM and ticketing systems for client billing and time tracking
Ability to prioritize assigned tasks and responsibilities with minimal supervision
Ability to demonstrate deadline and detail-oriented project and ticket completion
Strong troubleshooting and critical thinking skills are required to correctly assess and plan remediation steps for issues
Strong verbal and written communication skills are required to communicate with our team and clients
Ability to follow written process and outlined procedures with a high degree of accuracy repeatedly
Demonstrates a positive attitude and outlook when interacting with others and when completing assigned projects and tasks
Must live within an hour radius of Columbia, MO to respond for onsite work when it is required

2 to 4 years of experience in a business IT environment
Experience with Microsoft Windows Server administration
Experience with Windows desktop operating system troubleshooting and configuration
Experience with Office 365 Exchange, OneDrive, and Microsoft Azure solutions
Experience with remote monitoring and remediation software, including remote support tools
Experience with CRM and ticketing systems for client billing and time tracking
Ability to prioritize assigned tasks and responsibilities with minimal supervision
Ability to demonstrate deadline and detail-oriented project and ticket completion
Strong troubleshooting and critical thinking skills are required to correctly assess and plan remediation steps for issues
Strong verbal and written communication skills are required to communicate with our team and clients
Ability to follow written process and outlined procedures with a high degree of accuracy repeatedly
Demonstrates a positive attitude and outlook when interacting with others and when completing assigned projects and tasks

Help Desk Technician

Job Description