IT Support Specialist 1

EquipmentShare’s Corporate HQ in Columbia, MO is looking for an IT Support Specialist 1 who enjoys helping people get unstuck with reliable, timely technical assistance. This onsite role supports end users across everyday devices and systems, with room to grow through hands-on troubleshooting, documentation, and Tier 2 escalation when needed.

What you’ll do

• Handle incoming IT support requests promptly through phone, email, Slack, or the ITSM platform.
• Troubleshoot and resolve basic to intermediate issues involving computers, TVs, mobile devices, printers, and network connectivity.
• Support users with software applications, account access, and password resets.
• Document every interaction and outcome accurately in the ticketing/ITSM system.
• Escalate unresolved problems to Tier 2 support, providing clear and detailed context.
• Support onboarding by setting up user accounts and devices for new employees.
• Assist with offboarding tasks such as disabling accounts and reclaiming equipment.
• Work with the IT team to identify and address recurring issues.
• Participate in an on-call rotation for after-hours and weekend support.

What you bring

• Working knowledge of Windows and macOS.
• Basic knowledge of printer functionality.
• Familiarity with mobile devices (iOS, tablets, Android) and common office applications.
• Familiarity with ITSM/ITIL and IT best practices (preferred).
• Familiarity with Audio and Visual troubleshooting techniques.
• Excellent customer service skills, including patience, empathy, and strong communication.
• Experience creating processes and procedure workflows.
• Ability to troubleshoot basic hardware and software problems.
• Strong attention to detail and the ability to maintain accurate notes and records.
• Ability to troubleshoot network setup and configuration issues.
• Comfort working independently and as part of a team.

Tools you’ll use

Windows, macOS, Slack, ITSM, ITIL, iOS, Android

Benefits and growth

• Competitive compensation
• Full medical, dental, and vision coverage for full-time employees
• Generous PTO + paid holidays
• 401(k) + company match
• Gym membership stipend plus wellness programs (earn PTO and prizes)
• Company events, including food truck nights
• 16 hours of paid volunteer time per year to support the community
• Career advancement, leadership training, and professional development opportunities

Education and experience

• High school diploma or equivalent
• At least 1+ years of experience in a help desk or customer service environment is needed
• Associate degree in computer science or a related field is a plus
• IT certifications are a plus (A+, ITF, ITIL, NET+, etc.)

Physical requirements

Must be able to sit for prolonged periods at a desk and work on a computer.