Support Jobs in Englewood, CO

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2d ago

IT Support Technician II

Links Technology Solutions, Inc. Englewood, CO

Englewood, CO

2d ago

$29 - $29/hr Contract Computer Skills Customer Support Desktop Support

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Job Description

On site contract role for an IT Support Technician II located in Englewood, Colorado, focused on Tier II end-user support in a fast paced environment.

Responsibilities

Deliver Tier II assistance for desktops, laptops, software, and peripheral devices.
Install, configure, maintain, and troubleshoot Windows workstations and related equipment.
Identify and resolve hardware, software, networking, VPN, and connectivity issues.
Assist with printers, video conferencing equipment, RSA authentication, and other end-user technologies.
Help troubleshoot network devices and provide basic infrastructure support.
Respond to technical support requests with a focus on customer satisfaction.
Assess user technology needs and recommend suitable hardware and software solutions.
Document issues, resolutions, and configuration changes for future reference.
Collaborate with IT teammates to share knowledge and improve support processes.
Ensure adherence to company IT policies, security standards, and best practices.

Requirements

Associate degree in Information Technology, Computer Science, or a related field with at least 2 years of IT support experience
Equivalent combination of education and experience considered
Strong customer service mindset focused on delivering high quality technical support
Excellent troubleshooting skills across desktop hardware and software
Experience with Windows operating systems
Familiarity with computer hardware and peripherals
Printers and print services experience
Solid understanding of network connectivity
Knowledge of VPN technologies
Experience with RSA authentication
Experience with Video Teleconferencing (VTC) systems
Strong verbal and written communication skills
Ability to translate user needs into effective technical solutions
Team oriented with a collaborative approach and willingness to share knowledge
Excellent communication and collaboration abilities

Technologies

Windows operating systems
Computer hardware and peripherals
Printers and print services
Network connectivity
VPN technologies
RSA authentication
Video Teleconferencing (VTC) systems

Benefits

Pay rate: $29.66 per hour
Available health, life, vision, and dental insurance
401K matching

Preferred Qualifications

Experience supporting enterprise IT environments
Familiarity with IT service management tools and ticketing systems
Experience supporting users in highly regulated or technical industries

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