Englewood, CO

Support Jobs in Englewood, CO

2 jobs found

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Today

Systems Administrator/Helpdesk Engineer

Leidos Englewood, CO

Englewood, CO

Today

$73k - $133k/yr Full time Active Directory Ansible Cloud

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Job Description

Join the Chinook Program supporting an Intelligence Community customer as a Mid-Level Systems Administrator / Helpdesk Engineer with onsite coverage in Englewood, CO.

Responsibilities

Deliver Tier 1 and Tier 2 helpdesk support by resolving user issues related to hardware, software, network, and system performance
Install, configure, maintain, and troubleshoot Windows and Linux workstations and servers
Administer user accounts, permissions, and access controls using Active Directory and related identity management tools
Monitor system performance, proactively identify issues, and apply corrective actions to maintain system availability
Install software updates, security patches, and operating system upgrades per program and customer requirements
Log incidents, service requests, troubleshooting steps, and system changes using established ticketing systems
Coordinate with systems engineers, cybersecurity personnel, and network administrators to resolve complex technical problems
Support system backups, disaster recovery, and configuration management processes
Assist with workstation deployments, hardware refreshes, asset management, and inventory tracking
Participate in on-call support and scheduled maintenance activities as required
Maintain automation scripts and infrastructure as code using Ansible, PowerShell, Bash, and related tools
Maintain system documentation, configuration baselines, and support CM and RM activities
Support security audits, incident response, and operational readiness activities
Drive continuous process improvements to enhance customer experience and operational efficiency

Requirements

Active Top Secret/SCI clearance with the ability to successfully pass a Polygraph examination
US citizenship required per contract
Bachelor’s degree in Computer Science, Engineering, Information Technology, or related discipline plus 4 to 8 years of relevant experience; or Master’s degree plus 2 to 6 years of relevant experience (experience may substitute for degree requirements)
DoD 8570 IAT Level II or III certification (e.g., Security+ CE, CASP+, CISSP)
Experience with cloud platforms including AWS GovCloud and Azure Government, plus hybrid cloud environments
System administration experience with Linux (Red Hat Enterprise Linux or CentOS) and Windows Server
Experience with virtualization platforms and management tools including VMware and KVM
Automation and scripting experience with Ansible, Bash, PowerShell, and Python
Familiarity with STIG compliance, system hardening, ACAS scans, and RMF processes
Strong understanding of enterprise networking, identity and access management, and storage concepts
Proven ability to troubleshoot, document, and lead systems-related projects independently
Experience supporting IC or DoD classified environments

Technologies

Active Directory; Active Directory and related identity management tools
Windows, Windows Server
Red Hat Enterprise Linux, CentOS
VMware, KVM
Ansible, PowerShell, Bash, Python
AWS GovCloud, Azure Government
STIG, ACAS, RMF
Security+ CE, CASP+, CISSP
Infrastructure as code; ticketing systems; configuration management (CM); risk management (RM)

Shift / Schedule Notes

Must cover the morning shift starting at 6 AM EST or cover the evening shift working until 10 PM EST

Location

Englewood, CO (onsite)
Other possible locations: Gaithersburg, MD; Alexandria, VA; Chantilly, VA; St. Louis, MO; Tucson, AZ

Benefits

Health and Wellness programs
Income Protection
Paid Leave
Retirement

Pay

USD 73,450 - 132,775 per year

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2mo ago

IT Support Technician II

Links Technology Solutions, Inc. Englewood, CO

Englewood, CO

2mo ago Closed

$29 - $29/hr Contract Computer Skills Customer Support Desktop Support

This position is no longer accepting applications (closed Aug 15, 2026).

Job Description

On site contract role for an IT Support Technician II located in Englewood, Colorado, focused on Tier II end-user support in a fast paced environment.

Responsibilities

Deliver Tier II assistance for desktops, laptops, software, and peripheral devices.
Install, configure, maintain, and troubleshoot Windows workstations and related equipment.
Identify and resolve hardware, software, networking, VPN, and connectivity issues.
Assist with printers, video conferencing equipment, RSA authentication, and other end-user technologies.
Help troubleshoot network devices and provide basic infrastructure support.
Respond to technical support requests with a focus on customer satisfaction.
Assess user technology needs and recommend suitable hardware and software solutions.
Document issues, resolutions, and configuration changes for future reference.
Collaborate with IT teammates to share knowledge and improve support processes.
Ensure adherence to company IT policies, security standards, and best practices.

Requirements

Associate degree in Information Technology, Computer Science, or a related field with at least 2 years of IT support experience
Equivalent combination of education and experience considered
Strong customer service mindset focused on delivering high quality technical support
Excellent troubleshooting skills across desktop hardware and software
Experience with Windows operating systems
Familiarity with computer hardware and peripherals
Printers and print services experience
Solid understanding of network connectivity
Knowledge of VPN technologies
Experience with RSA authentication
Experience with Video Teleconferencing (VTC) systems
Strong verbal and written communication skills
Ability to translate user needs into effective technical solutions
Team oriented with a collaborative approach and willingness to share knowledge
Excellent communication and collaboration abilities

Technologies

Windows operating systems
Computer hardware and peripherals
Printers and print services
Network connectivity
VPN technologies
RSA authentication
Video Teleconferencing (VTC) systems

Benefits

Pay rate: $29.66 per hour
Available health, life, vision, and dental insurance
401K matching

Preferred Qualifications

Experience supporting enterprise IT environments
Familiarity with IT service management tools and ticketing systems
Experience supporting users in highly regulated or technical industries

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Support Jobs in Englewood, CO

Systems Administrator/Helpdesk Engineer

IT Support Technician II

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