Systems Administrator/Helpdesk Engineer

Join the Chinook Program supporting an Intelligence Community customer as a Mid-Level Systems Administrator / Helpdesk Engineer with onsite coverage in Englewood, CO.

Responsibilities

• Deliver Tier 1 and Tier 2 helpdesk support by resolving user issues related to hardware, software, network, and system performance
• Install, configure, maintain, and troubleshoot Windows and Linux workstations and servers
• Administer user accounts, permissions, and access controls using Active Directory and related identity management tools
• Monitor system performance, proactively identify issues, and apply corrective actions to maintain system availability
• Install software updates, security patches, and operating system upgrades per program and customer requirements
• Log incidents, service requests, troubleshooting steps, and system changes using established ticketing systems
• Coordinate with systems engineers, cybersecurity personnel, and network administrators to resolve complex technical problems
• Support system backups, disaster recovery, and configuration management processes
• Assist with workstation deployments, hardware refreshes, asset management, and inventory tracking
• Participate in on-call support and scheduled maintenance activities as required
• Maintain automation scripts and infrastructure as code using Ansible, PowerShell, Bash, and related tools
• Maintain system documentation, configuration baselines, and support CM and RM activities
• Support security audits, incident response, and operational readiness activities
• Drive continuous process improvements to enhance customer experience and operational efficiency

Requirements

• Active Top Secret/SCI clearance with the ability to successfully pass a Polygraph examination
• US citizenship required per contract
• Bachelor’s degree in Computer Science, Engineering, Information Technology, or related discipline plus 4 to 8 years of relevant experience; or Master’s degree plus 2 to 6 years of relevant experience (experience may substitute for degree requirements)
• DoD 8570 IAT Level II or III certification (e.g., Security+ CE, CASP+, CISSP)
• Experience with cloud platforms including AWS GovCloud and Azure Government, plus hybrid cloud environments
• System administration experience with Linux (Red Hat Enterprise Linux or CentOS) and Windows Server
• Experience with virtualization platforms and management tools including VMware and KVM
• Automation and scripting experience with Ansible, Bash, PowerShell, and Python
• Familiarity with STIG compliance, system hardening, ACAS scans, and RMF processes
• Strong understanding of enterprise networking, identity and access management, and storage concepts
• Proven ability to troubleshoot, document, and lead systems-related projects independently
• Experience supporting IC or DoD classified environments

Technologies

• Active Directory; Active Directory and related identity management tools
• Windows, Windows Server
• Red Hat Enterprise Linux, CentOS
• VMware, KVM
• Ansible, PowerShell, Bash, Python
• AWS GovCloud, Azure Government
• STIG, ACAS, RMF
• Security+ CE, CASP+, CISSP
• Infrastructure as code; ticketing systems; configuration management (CM); risk management (RM)

Shift / Schedule Notes

• Must cover the morning shift starting at 6 AM EST or cover the evening shift working until 10 PM EST

Location

• Englewood, CO (onsite)
• Other possible locations: Gaithersburg, MD; Alexandria, VA; Chantilly, VA; St. Louis, MO; Tucson, AZ

Benefits

• Health and Wellness programs
• Income Protection
• Paid Leave
• Retirement

Pay

• USD 73,450 - 132,775 per year