IT Support Technician II

On site contract role for an IT Support Technician II located in Englewood, Colorado, focused on Tier II end-user support in a fast paced environment.

Responsibilities

• Deliver Tier II assistance for desktops, laptops, software, and peripheral devices.
• Install, configure, maintain, and troubleshoot Windows workstations and related equipment.
• Identify and resolve hardware, software, networking, VPN, and connectivity issues.
• Assist with printers, video conferencing equipment, RSA authentication, and other end-user technologies.
• Help troubleshoot network devices and provide basic infrastructure support.
• Respond to technical support requests with a focus on customer satisfaction.
• Assess user technology needs and recommend suitable hardware and software solutions.
• Document issues, resolutions, and configuration changes for future reference.
• Collaborate with IT teammates to share knowledge and improve support processes.
• Ensure adherence to company IT policies, security standards, and best practices.

Requirements

• Associate degree in Information Technology, Computer Science, or a related field with at least 2 years of IT support experience
• Equivalent combination of education and experience considered
• Strong customer service mindset focused on delivering high quality technical support
• Excellent troubleshooting skills across desktop hardware and software
• Experience with Windows operating systems
• Familiarity with computer hardware and peripherals
• Printers and print services experience
• Solid understanding of network connectivity
• Knowledge of VPN technologies
• Experience with RSA authentication
• Experience with Video Teleconferencing (VTC) systems
• Strong verbal and written communication skills
• Ability to translate user needs into effective technical solutions
• Team oriented with a collaborative approach and willingness to share knowledge
• Excellent communication and collaboration abilities

Technologies

• Windows operating systems
• Computer hardware and peripherals
• Printers and print services
• Network connectivity
• VPN technologies
• RSA authentication
• Video Teleconferencing (VTC) systems

Benefits

• Pay rate: $29.66 per hour
• Available health, life, vision, and dental insurance
• 401K matching

Preferred Qualifications

• Experience supporting enterprise IT environments
• Familiarity with IT service management tools and ticketing systems
• Experience supporting users in highly regulated or technical industries