Support Jobs in Harmony, PA

1 job found

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6d ago

Help Desk Technician

LEFCON, LLC Harmony, PA

Harmony, PA

6d ago

$19 - $22/hr Full time Application Support End User Support Hardware Support

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Job Description

Help Desk Technician at LEFCON, LLC in Harmony, PA onsite, offering USD 19 - 22 per hour, responsible for managing day-to-day client support tickets and delivering world-class customer service and technical support across desktops, printers, and LEFCON technologies.

Responsibilities

Troubleshooting desktops and printers
Day-to-day support activities including ticket creation and resolution
Troubleshooting issues from inception to resolution, escalating tickets as needed, all while maintaining best practices throughout
Maintain in-depth knowledge and understanding of LEFCON technologies hosted applications, and services
Must be able to manage multiple tickets at one time
Assist in developing the documentation, knowledge base, and best practice guides
Communicate highly technical information to both technical and non-technical users
Must Haves - Demonstrated problem-solving and solution development skills and the ability to explain problems and propose solutions to both technical and non-technical clients
Previous Help Desk experience is required
Experience with ticketing systems and multiple vendor solutions
Certification A+ is highly preferred
Excellent time management skills are absolutely crucial to success in this role

Requirements

Previous Help Desk experience is required
Experience with ticketing systems and multiple vendor solutions
Certification A+ is highly preferred
Excellent time management skills are absolutely crucial to success in this role
Must be able to manage multiple tickets at one time
Communicate highly technical information to both technical and non-technical users

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Referral program
Vision insurance

Work Remotely

Yes, after 6 months.

Important

Please provide an email address and potential dates and times you are available for a possible interview. Failure to answer ALL pre-screening questions will eliminate you from consideration.

Application Question(s)

Please provide a valid email address that will be used for scheduling initial interviews.
Are you open to working an 11am-7pm shift Monday-Friday?

Ability to Commute

Harmony, PA 16037 (Required)

Work Location

In person

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