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LEFCON, LLC

Help Desk Technician - First Response Team M-F 11pm-7am

LEFCON, LLC
Harmony, PA $19 - $22/hr Full time Posted 6h ago
Computer Skills Customer Support End User Support Hardware Support Help Desk Support Incident Management Information Technology (IT) It Service Management IT Services Phone Support Technical Support Tier 1 Support
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Job Description

The Help Desk Technician role on the first response team supports LEFCON clients with day-to-day help desk ticket management during an M-F 11pm to 7am onsite shift in Harmony, PA. This position focuses on troubleshooting, escalation when needed, and accurate resolution while maintaining best practices.

Role Overview

As a Help Desk Technician, you will manage incoming support tickets generated by clients, work through issues from initial report to resolution, and escalate tickets as required. The role requires help desk experience and the ability to communicate technical details to both technical and non-technical users. You will also maintain in-depth knowledge of LEFCON hosted applications and services.

Responsibilities

  • Handle day-to-day support tickets generated by clients.
  • Troubleshoot desktop and printer issues.
  • Perform routine support activities, including ticket creation and resolution.
  • Investigate issues from inception through resolution, escalating tickets when needed while following best practices.
  • Maintain in-depth knowledge of LEFCON technologies, including hosted applications and services.
  • Manage multiple tickets simultaneously.
  • Assist with developing documentation, a knowledge base, and best practice guides.
  • Convey highly technical information to both technical and non-technical users.

Requirements

  • Demonstrated problem-solving and solution development skills, including the ability to explain problems and propose solutions to both technical and non-technical clients.
  • Previous help desk experience is required.
  • Experience with ticketing systems and multiple vendor solutions.
  • CompTIA A+ certification is highly preferred.
  • Excellent time management skills are essential.

Schedule and Location

  • Shift: Monday-Friday, 11pm to 7am
  • Work location: In person, Harmony, PA 16037 (required)

Compensation

Pay: $19.00 to $22.00 per hour

Job type: Full-time

Benefits

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Referral program
  • Vision insurance

Remote Work

Remote work is available after 6 months.

Application Pre-Screening

Please provide an email address and potential dates and times you are available for a possible interview. Failure to answer all pre-screening questions will eliminate you from consideration.

  • Email address: Provide a valid email address for scheduling initial interviews.
  • Shift availability: Confirm whether you are open to working an 11pm-7am Monday-Friday shift.

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