Help Desk Technician

Help Desk Technician at LEFCON, LLC in Harmony, PA onsite, offering USD 19 - 22 per hour, responsible for managing day-to-day client support tickets and delivering world-class customer service and technical support across desktops, printers, and LEFCON technologies.

Responsibilities

• Troubleshooting desktops and printers
• Day-to-day support activities including ticket creation and resolution
• Troubleshooting issues from inception to resolution, escalating tickets as needed, all while maintaining best practices throughout
• Maintain in-depth knowledge and understanding of LEFCON technologies hosted applications, and services
• Must be able to manage multiple tickets at one time
• Assist in developing the documentation, knowledge base, and best practice guides
• Communicate highly technical information to both technical and non-technical users
• Must Haves - Demonstrated problem-solving and solution development skills and the ability to explain problems and propose solutions to both technical and non-technical clients
• Previous Help Desk experience is required
• Experience with ticketing systems and multiple vendor solutions
• Certification A+ is highly preferred
• Excellent time management skills are absolutely crucial to success in this role

Requirements

• Previous Help Desk experience is required
• Experience with ticketing systems and multiple vendor solutions
• Certification A+ is highly preferred
• Excellent time management skills are absolutely crucial to success in this role
• Must be able to manage multiple tickets at one time
• Communicate highly technical information to both technical and non-technical users

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Work Remotely

Yes, after 6 months.

Important

• Please provide an email address and potential dates and times you are available for a possible interview. Failure to answer ALL pre-screening questions will eliminate you from consideration.

Application Question(s)

• Please provide a valid email address that will be used for scheduling initial interviews.
• Are you open to working an 11am-7pm shift Monday-Friday?

Ability to Commute

Harmony, PA 16037 (Required)

Work Location

In person