Help Desk Technician - First Response Team

LEFCON, LLC is seeking a Help Desk Technician to support clients through day-to-day ticket handling and first-response troubleshooting. Based in Harmony, PA with a hybrid setup, this role focuses on resolving desktop and printer issues, working through problems from start to finish, and escalating tickets when appropriate while following established best practices.

In this position, you’ll help keep client support moving by managing multiple open tickets, maintaining working knowledge of LEFCON-hosted applications and services, and translating technical details clearly for both technical and non-technical users.

Day-to-Day Responsibilities

• Manage the day-to-day support tickets generated by clients
• Troubleshoot desktops and printers
• Handle day-to-day support activities, including ticket creation and resolution
• Work issues from inception to resolution and escalate tickets as needed while maintaining best practices
• Maintain in-depth knowledge of LEFCON technologies, hosted applications, and services
• Manage multiple tickets at one time
• Assist in developing documentation, the knowledge base, and best practice guides
• Communicate highly technical information to both technical and non-technical users

Requirements

• Demonstrated problem-solving and solution development skills, with the ability to explain problems and propose solutions to both technical and non-technical clients
• Previous help desk experience is required
• Experience with ticketing systems and multiple vendor solutions
• Excellent time management skills are absolutely crucial

Technologies

• Ticketing systems

Compensation and Work Setup

• Location: Harmony, PA (hybrid)
• Pay: USD 19–22 per hour
• Remote work: Yes, after 6 months

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Application Details

Please provide an email address and 2-3 dates with time ranges you could attend a possible interview. Failure to answer all pre-screening questions will eliminate you from consideration.

• Provide a valid email address used for interview scheduling
• List 2-3 dates and time ranges for an interview