Help Desk Technician - Tier 2

LEFCON, LLC is seeking a Tier 2 Help Desk Technician to join its Harmony, PA team in a hybrid capacity. This role focuses on resolving complex network, server, DNS/DHCP, VLAN, firewall, and virtualization challenges, with an emphasis on structured problem solving, clear communication with clients and teams, and thorough documentation. The position offers a hands-on, technically rigorous environment where issues are tackled end-to-end and knowledge is documented for future reuse.

Responsibilities

• Troubleshoot and resolve advanced network, server, virtualization, DNS, DHCP, VLAN, switch, and firewall issues.
• Utilize Auvik for network discovery, mapping, monitoring, configuration awareness, troubleshooting, alerting, and reporting.
• Resolve switch connectivity, VLAN assignment, MAC address tables, trunking, tagging, and network traffic behavior concerns.
• Troubleshoot firewall rules, NAT configuration, VPN connectivity, traffic flow, and firewall logs.
• Create, configure, verify, and troubleshoot VLANs.
• Install, configure, and troubleshoot internal DNS and DHCP services.
• Manage external DNS records, including A, MX, TXT, SPF, DMARC, DKIM, SRV, CNAME, and PTR records.
• Support VMware environments, including virtual machines, snapshots, host performance, networking, storage, and SSL-related configuration.
• Support Windows Server environments, including users, groups, roles, features, group policy, network settings, backups, and performance monitoring.
• Own complex tickets through resolution or clean transfer of responsibility.
• Identify root cause and recommend corrective actions to prevent recurrence.
• Provide clear internal notes, client-facing updates, and technical documentation.
• Assist Tier 1 Technicians through coaching, ticket review, and technical guidance.
• Maintain professional communication during high-pressure service situations.

Requirements

• CompTIA Network+ certification (required).
• CCNA certification.
• VMware Technical Associate certification.
• Onsite practical exam.
• Experience in computer networking, 3 years (preferred).

Technologies

• Auvik
• VMware
• Windows Server

Compensation

Pay rate: $26.00 - $32.00 per hour.

Work Arrangement

Location: Harmony, PA (hybrid). Remote work is available after six months of service.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

About Us

Our mission at LEFCON is to improve, protect, and deliver reliable technology while providing exceptional employee support, unparalleled customer service, and significant community contributions. We measure our ability to deliver on the mission through Employee Experience, Customer Satisfaction, and our Financials. At LEFCON, our people come first. When we get it right with our people and our customers. The financial results seem to take care of themselves. This is why we have been on Inc.’s Fas

Position Summary

The Tier 2 Technician is responsible for resolving more complex technical issues across client networks, servers, virtualization platforms, DNS/DHCP systems, firewalls, switches, VLANs, and monitoring platforms. This role requires stronger diagnostic judgment, deeper technical ownership, and the ability to move issues from symptoms to root cause.

Core Purpose

To provide advanced technical support and troubleshooting that improves client reliability, reduces recurring issues, and strengthens LEFCON’s reputation for disciplined execution.

Application Instructions

• Please provide a valid email address that will be used for scheduling an interview.
• Please list 2-3 dates and time ranges that you could do an interview.
• Do you have the ability to configure a network switch?