Help Desk Technician

Responsibilities

• Install, configure, upgrade, and maintain computers, network devices, and IT infrastructure
• Provide technical assistance with setup, configuration, maintenance, and troubleshooting of hardware and software
• Respond to support requests via phone, email, in person, and remote access tools
• Support basic server operations and virtual desktop environments
• Assist with network connectivity, including installation of network cabling and troubleshooting internet issues
• Safeguard information system assets by identifying and resolving potential and active security issues
• Communicate system status and support activities to users and stakeholders as needed
• Maintain documentation and assist with performance and system reporting
• Maintain and verify Barracuda Backup systems

Requirements

• Strong working knowledge of computer systems, hardware, and software
• Experience setting up and supporting Windows desktop systems
• Solid troubleshooting, analytical, and problem-solving skills
• Strong communication and interpersonal skills
• Ability to work collaboratively in a team environment
• Willingness and openness to learning new technologies
• Windows desktop and laptop deployment and support
• Basic server support
• Network wiring installation and internet connectivity troubleshooting
• Ability to terminate, test and identify Cat 5/Cat 6 structured cabling
• Bachelor’s degree in computer science, information systems, or equivalent combination of education and work experience
• 5+ years of relevant IT support or help desk experience preferred
• Familiarity with antivirus, vulnerability management, and patch management tools
• Understanding of mobile devices and operating systems (Android and iOS)
• Exposure to VMware or virtualization technologies is a plus

Technologies

• Windows network environment (on-premises Active Directory)
• Microsoft Office 365
• Cisco routers, firewalls, switches, and VPN
• VMware Horizon and Hyper-V virtual servers and desktops
• Rapid7 InsightIDR and InsightVM
• SentinelOne Endpoint Protection and EDR
• Hosted VoIP phone systems

Benefits

• Medical, Dental, Vision, Prescription, and Life Insurance
• Supplemental insurance options
• 401(k) plan
• Paid Time Off
• Holiday Pay
• Referral program

Work Location & Travel

• Primary work location: Hoboken, NJ (Corporate Office)
• Occasional travel to other East Coast locations, primarily within New Jersey
• A valid driver’s license and access to a car are required

Job Type

• Full-time

Pay

• USD 65,000.00 - 75,000.00 per year

Application Questions

• Do you have a Bachelor's Degree in computer science, information systems or related field of study?
• Are you available to work onsite in Hoboken, NJ with occasional travel to other locations as needed?