Hollywood, FL

Support Jobs in Hollywood, FL

4 jobs found

Include remote jobs

1mo ago

SERVICE DESK TECHNICIAN

Cantey Technology Consulting, LLC Hollywood, FL 🇺🇸 Remote

Hollywood, FL

1mo ago Closed

Full time Cisco Cisco Meraki Connectwise

This position is no longer accepting applications (closed Oct 31, 2026).

Job Description

Cantey Technology Consulting, LLC supports clients and teams with a practical, service-first culture. In this Service Desk Technician role, you will deliver Tier 1/2 remote assistance, with the option to provide on-site coverage for critical emergencies when needed. You will also work within a process-driven environment that values Client First, clear documentation, and steady teamwork.

What you’ll do

Configure, maintain, troubleshoot operating systems, management tools, and networking
Research, diagnose, and resolve tier 1/2 technical issues
Write and maintain client documentation as required
Collaborate with team members and clients to resolve issues with minimal disruption, both remote and onsite when emergencies arise
Monitor, organize, and manage ticket assignments
Communicate problems, progress, and fixes to Service Desk team members
Escalate and partner with Tier 2, vCIOs, and management when needed
Maintain weekly deliverables and follow company processes and procedures, including 75% weekly Billable Utilization and more than 35 tickets closed weekly
Turn in time sheets on time for review, and keep accurate time worked on tickets
Answer the phone queue in a balanced way with the rest of the team

Core tools and technologies

Microsoft Office 365 and email services
Cisco and Cisco Meraki switching, routing, and VPN
Backup software
ConnectWise Manage (preferred for ticket management)
Antivirus, antispyware, and advanced email security tools

How success is measured

This role is critical to daily operations and includes clear weekly expectations: 75% weekly Billable Utilization and over 35 tickets closed weekly. You will also maintain weekly deliverables, follow established processes, and ensure timekeeping is accurate and reviewed.

What you bring

5+ years of experience in a Service Desk role; 3 years of MSP experience preferred
Working knowledge of Microsoft Office 365 products and email services
Knowledge of Cisco or Cisco Meraki switching, routing, and VPN
Experience managing backup software
Experience with ticket management software; ConnectWise Manage preferred
Ability to manage security products including Antivirus, Antispyware, and advanced email security tools
Strong client communication and end-user troubleshooting skills
Calm, helpful approach with attention to detail and disciplined documentation
Ability to handle a high-pressure environment with a Client First mentality
Minimum Associate’s Degree or equivalent experience
Desired certifications: A+, Network+, Security+

Schedule and remote/on-site coverage

Location: Hollywood, FL (remote)
Working hours: 8 AM to 5 PM, M-F
Typical workweek: 40-45 hours based on client demand, with occasional need to work past end time to support clients and update the ticket queue
On-site coverage: Remote role, but if located in the Hollywood area, you may go on site for emergencies if the ticket is deemed critical
On-call: Participation in an on-call rotation for emergencies and after-hours support once every 7 to 8 months (removed from rotation at year 6 of employment)

Benefits and support

PTO: Years 1-4: 120 hours annually; year 5+: 160 hours annually
PTO rollover: 40 hours allowed per year
Year 7 sabbatical: 2 weeks in addition to PTO
7 paid holidays
Competitive Health, Dental, and Vision insurance, plus expanded insurance options
401(k) Matching
Mileage reimbursement
Monthly cell phone/internet stipend
Monthly gift card drawings based on positive customer feedback
Tuition and training reimbursement
Provided equipment to equip technicians with the tools needed to complete their job

Physical demands

Ability to sit for long periods of time
May require lifting up to 60 pounds
Normal range of vision and hearing

Team values you’ll work by

Client First: Respond quickly and build trust by operating ethically
Process Oriented: Always think about the next step in the process
Eager to Learn & Grow: Pick up the ball and run with it, try new things
Positive Team Player: Work together to help clients and teammates
Problem Solver: Find the root cause and fix it

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1mo ago

VITA Technical Support Specialist

Hispanic Unity of Florida Hollywood, FL

Hollywood, FL

1mo ago Closed

Part time Information Technology (IT) IT Services It Support

This position is no longer accepting applications (closed Oct 23, 2026).

Job Description

Hispanic Unity of Florida is seeking a VITA Technical Support Specialist (VTSS) to support VITA sites through hands-on technical infrastructure development and ongoing technical assistance. In this part-time role, the VTSS helps strengthen site operations so the program can expand its impact in underserved communities.

This position is based in Hollywood, FL and is onsite.

Role summary

The VITA Technical Support Specialist (VTSS) empowers VITA sites by delivering strong technical infrastructural development and support. The goal is to improve how sites operate day to day, enabling the program to better serve the communities it supports.

Requirements

Submit a resume, and complete and return the attached applications and consent forms.
Submissions that do not include a resume, the signed job description, the completed employment application, and the other consent forms will not be considered.

How to apply

Please email your resume and necessary forms to: [email protected].

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3mo ago

Customer Service/Help Desk - MSP

Acordis International Corp Hollywood, FL

Hollywood, FL

3mo ago Closed

$15 - $17/hr Full time Customer Service Customer Support End User Support

This position is no longer accepting applications (closed Aug 4, 2026).

Job Description

This front-line MSP Help Desk role provides first-level technical support for copier and printer issues, manages ticketing, and coordinates with field technicians to ensure service quality.

Responsibilities

Provide first-level support for copier, printer, and Managed Print Services customer issues
Open, monitor, update, and close service tickets in the company ticketing system
Dispatch and coordinate service calls with field technicians
Monitor printer and copier alerts and proactively respond to low toner or service notifications
Assist customers with basic troubleshooting for printing, scanning, connectivity, paper jams, toner issues, and common copier/printer errors
Escalate unresolved technical issues to senior technicians or management
Track, route, and redirect service requests to the appropriate resources
Maintain accurate customer records, meter readings, and service documentation
Follow up with customers regarding ticket status, service completion, and satisfaction
Apply strong customer service skills and maintain solid customer relationships
Ensure proper recording, documentation, and closure of all tickets
Coordinate toner and supply requests with logistics and warehouse personnel
Assist with meter collection processes and billing-related information when necessary
Generate activity reports and communicate recurring equipment or customer issues to management
Stay current with copier/printer models, software updates, and MPS procedures
Occasionally assist with toner deliveries or support-related site visits

Requirements

High School Diploma or GED required
Minimum one (1) year of customer service, help desk, dispatch, or related experience preferred
Experience working in a copier, printer, Managed Print Services (MPS), or office technology environment is a plus
Strong communication and organizational skills
Ability to multitask and prioritize in a fast-paced environment
Strong customer service and problem-solving skills
Basic understanding of printers, copiers, scanning, and networking concepts
Working knowledge of Microsoft Office applications
Ability to learn ticketing systems, monitoring tools, and remote support applications
Professional phone etiquette and strong written communication skills
Ability to work independently and as part of a team

Technologies

Microsoft Office applications
e-automate
Printanista
Meter collection software
Printer monitoring systems
Ticketing systems
Monitoring tools
Remote support applications

Benefits

Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Preferred Qualifications

Experience with Xerox and HP printers and copiers
Experience with dispatching field technicians
Knowledge of print management or MPS environments
Familiarity with meter collection software and printer monitoring systems
Basic networking knowledge including IP addresses and printer connectivity
Experience troubleshooting printing and scanning issues
Understanding of toner and supplies management processes
Experience using help desk or ERP systems such as e-automate, Printanista, or similar platforms

Experience

Customer service: 2 years (Preferred)

Work Location

In person
Hollywood, FL (onsite)

Job Type

Full-time

Pay

$15.00 - $17.00 per hour

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3mo ago

TEACHER-CTE INSTRUCTIONAL TECH SUPPORT

Broward County Public Schools Hollywood, FL

Hollywood, FL

3mo ago Closed

Full time Education Technology Technical Support

This position is no longer accepting applications (closed Aug 3, 2026).

Job Description

Based in Hollywood, Florida, Broward County Public Schools offers a on-site role for a Teacher supporting CTE instructional technology initiatives. This position centers on delivering instruction, weaving technology into the curriculum, and advancing student achievement in alignment with district and state standards.

Responsibilities

Use assessment strategies, including traditional and alternative methods, aligned with the curriculum and standards to support ongoing learner development.
Communicate effectively with students, parents, and all other stakeholders.
Engage in planned continuous professional quality improvement for self and the school.
Apply instructional techniques that promote and strengthen critical, creative, and evaluative thinking in students.
Utilize instructional strategies and materials that reflect each student’s culture, learning style, special needs, and socio-economic background.
Fulfill contract terms and adhere to ethics and professional conduct, supporting compliance with federal, state, and district regulations.
Use an understanding of learning and human development to provide a positive learning environment that supports intellectual, personal, and social growth for all students.
Demonstrate knowledge and understanding of the subject matter.
Establish a classroom management system that maintains appropriate discipline and creates a positive learning environment where students are actively engaged in learning, social interaction, cooperative learning, and self-motivation.
Plan, align, implement, and evaluate effective instruction and assessment across diverse learning environments.
Collaborate with peers, parents, the community, and other stakeholders to continuously improve students’ educational experiences.
Integrate appropriate technology into teaching and learning processes.
Complete required training and obtain the endorsement outlined for LEP students if assigned Limited English Proficient learners.
Keep school records and submit reports as required by law or regulations.
Account for all school property in accordance with regulations and reporting procedures.
Operate in compliance with equal employment and non-discrimination policies and promote safety procedures.
Perform other duties as assigned by the principal.

Requirements

Appropriate Florida certification.
Computer skills as required for the position.

Position Goal

The role aims to create and maintain a classroom atmosphere that sets high expectations and fosters enthusiasm for learning by infusing critical thinking, application skills, interpersonal abilities, and technology into an aligned curriculum and assessment process, yielding measurable student achievement gains for all students to meet district and state standards.

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Support Jobs in Hollywood, FL

SERVICE DESK TECHNICIAN

VITA Technical Support Specialist

Customer Service/Help Desk - MSP

TEACHER-CTE INSTRUCTIONAL TECH SUPPORT

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