Hollywood, FL

Support Jobs in Hollywood, FL

2 jobs found

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8d ago

Customer Service/Help Desk - MSP

Acordis International Corp Hollywood, FL

Hollywood, FL

8d ago

$15 - $17/hr Full time Customer Service Customer Support End User Support

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Job Description

This front-line MSP Help Desk role provides first-level technical support for copier and printer issues, manages ticketing, and coordinates with field technicians to ensure service quality.

Responsibilities

Provide first-level support for copier, printer, and Managed Print Services customer issues
Open, monitor, update, and close service tickets in the company ticketing system
Dispatch and coordinate service calls with field technicians
Monitor printer and copier alerts and proactively respond to low toner or service notifications
Assist customers with basic troubleshooting for printing, scanning, connectivity, paper jams, toner issues, and common copier/printer errors
Escalate unresolved technical issues to senior technicians or management
Track, route, and redirect service requests to the appropriate resources
Maintain accurate customer records, meter readings, and service documentation
Follow up with customers regarding ticket status, service completion, and satisfaction
Apply strong customer service skills and maintain solid customer relationships
Ensure proper recording, documentation, and closure of all tickets
Coordinate toner and supply requests with logistics and warehouse personnel
Assist with meter collection processes and billing-related information when necessary
Generate activity reports and communicate recurring equipment or customer issues to management
Stay current with copier/printer models, software updates, and MPS procedures
Occasionally assist with toner deliveries or support-related site visits

Requirements

High School Diploma or GED required
Minimum one (1) year of customer service, help desk, dispatch, or related experience preferred
Experience working in a copier, printer, Managed Print Services (MPS), or office technology environment is a plus
Strong communication and organizational skills
Ability to multitask and prioritize in a fast-paced environment
Strong customer service and problem-solving skills
Basic understanding of printers, copiers, scanning, and networking concepts
Working knowledge of Microsoft Office applications
Ability to learn ticketing systems, monitoring tools, and remote support applications
Professional phone etiquette and strong written communication skills
Ability to work independently and as part of a team

Technologies

Microsoft Office applications
e-automate
Printanista
Meter collection software
Printer monitoring systems
Ticketing systems
Monitoring tools
Remote support applications

Benefits

Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Preferred Qualifications

Experience with Xerox and HP printers and copiers
Experience with dispatching field technicians
Knowledge of print management or MPS environments
Familiarity with meter collection software and printer monitoring systems
Basic networking knowledge including IP addresses and printer connectivity
Experience troubleshooting printing and scanning issues
Understanding of toner and supplies management processes
Experience using help desk or ERP systems such as e-automate, Printanista, or similar platforms

Experience

Customer service: 2 years (Preferred)

Work Location

In person
Hollywood, FL (onsite)

Job Type

Full-time

Pay

$15.00 - $17.00 per hour

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9d ago

TEACHER-CTE INSTRUCTIONAL TECH SUPPORT

Broward County Public Schools Hollywood, FL

Hollywood, FL

9d ago

Full time Education Technology Technical Support

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Job Description

Based in Hollywood, Florida, Broward County Public Schools offers a on-site role for a Teacher supporting CTE instructional technology initiatives. This position centers on delivering instruction, weaving technology into the curriculum, and advancing student achievement in alignment with district and state standards.

Responsibilities

Use assessment strategies, including traditional and alternative methods, aligned with the curriculum and standards to support ongoing learner development.
Communicate effectively with students, parents, and all other stakeholders.
Engage in planned continuous professional quality improvement for self and the school.
Apply instructional techniques that promote and strengthen critical, creative, and evaluative thinking in students.
Utilize instructional strategies and materials that reflect each student’s culture, learning style, special needs, and socio-economic background.
Fulfill contract terms and adhere to ethics and professional conduct, supporting compliance with federal, state, and district regulations.
Use an understanding of learning and human development to provide a positive learning environment that supports intellectual, personal, and social growth for all students.
Demonstrate knowledge and understanding of the subject matter.
Establish a classroom management system that maintains appropriate discipline and creates a positive learning environment where students are actively engaged in learning, social interaction, cooperative learning, and self-motivation.
Plan, align, implement, and evaluate effective instruction and assessment across diverse learning environments.
Collaborate with peers, parents, the community, and other stakeholders to continuously improve students’ educational experiences.
Integrate appropriate technology into teaching and learning processes.
Complete required training and obtain the endorsement outlined for LEP students if assigned Limited English Proficient learners.
Keep school records and submit reports as required by law or regulations.
Account for all school property in accordance with regulations and reporting procedures.
Operate in compliance with equal employment and non-discrimination policies and promote safety procedures.
Perform other duties as assigned by the principal.

Requirements

Appropriate Florida certification.
Computer skills as required for the position.

Position Goal

The role aims to create and maintain a classroom atmosphere that sets high expectations and fosters enthusiasm for learning by infusing critical thinking, application skills, interpersonal abilities, and technology into an aligned curriculum and assessment process, yielding measurable student achievement gains for all students to meet district and state standards.

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Support Jobs in Hollywood, FL

Customer Service/Help Desk - MSP

TEACHER-CTE INSTRUCTIONAL TECH SUPPORT

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