Kalamazoo, MI

Support Jobs in Kalamazoo, MI

2 jobs found

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21d ago

In House Technical Support

PRAB, Inc. Kalamazoo, MI

Kalamazoo, MI

21d ago

Full time Computer Skills CRM Customer Service

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Job Description

Onsite in Kalamazoo, MI, PRAB, Inc. is seeking an in-house technical support professional to identify and resolve field issues, communicate resolutions to customers, and coordinate with service teams.

Responsibilities

Foster a culture of excellence across the department by upholding high standards in issue resolution and service delivery.
Accurately complete verbal parts order request forms in full and ensure proper documentation.
Interact with customers and colleagues in a professional, respectful manner.
Update and maintain CRM records and all open case files related to ongoing issues.
Ensure service case data is thorough, current, and precise across all touchpoints.
Assess equipment performance to determine if it meets customer expectations and identify when performance falls short.
Work closely with the Service Scheduling Coordinator to keep the service calendar current.
Perform additional duties as required to support service operations.

Requirements

Commitment to excellence and delivering quality output.
Honest, reliable, and demonstrated integrity.
An associate degree in an engineering field, or at least 3 years of practical experience.
Proficiency with the MS Office suite, including intermediate skills in Outlook, Docs, and Excel.
Strong mechanical aptitude.
Excellent customer service orientation and troubleshooting capabilities.
Effective written and verbal communication skills.
Willingness to travel occasionally, up to 10%.

Technologies

MS Office
Outlook
Docs
Excel
CRM

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2mo ago

Help Desk Analyst

Robert Half Kalamazoo, MI

Kalamazoo, MI

2mo ago Closed

$18 - $22/hr Contract Application Support Computer Skills Customer Service

This position is no longer accepting applications (closed Jul 2, 2026).

Job Description

Robert Half is seeking an entry-level Help Desk Analyst for an onsite contract role in Kalamazoo, Michigan. This position focuses on first-line IT support, device setup and replacement, and end-user assistance for staff and students. Compensation is USD 18 - 22 per hour.

Responsibilities

Serve as the first contact for end users seeking technical help with desktop systems, software, and hardware.
Assist with device replacement by configuring, swapping, and validating equipment for daily use.
Carry out equipment refresh tasks, including decommissioning older workstations and provisioning updated devices.
Troubleshoot basic issues involving PCs, desktops, and related software to restore functionality promptly.
Support Chromebook setup, ongoing assistance, and issue resolution when assigned.
Maintain accurate records of completed work and communicate status updates to the appropriate team.
Test devices after installation or repair to confirm proper operation before handoff.
Keep an organized workspace and handle technology assets carefully during support and deployment activities.
Demonstrate a basic understanding of computer hardware, desktop systems, and common software applications.
Ability to diagnose and resolve entry-level technical issues with patience and attention to detail.
Apply general knowledge of technical support practices in a help desk or end-user environment.
Bring experience with PCs, workstations, or desktop equipment from work or academic settings.
Exposure to Chromebook devices is strongly preferred.
Communicate clearly to non-technical users and provide effective support.
Maintain dependable work habits and manage multiple equipment-related tasks efficiently.

Requirements

Basic understanding of computer hardware, desktop systems, and common software applications.
Ability to diagnose and resolve entry-level technical issues with patience and attention to detail.
Familiarity with technical support practices in a help desk or end-user support environment.
Experience working with PCs, workstations, or desktop equipment in a work or academic setting.
Exposure to Chromebook devices is strongly preferred.
Strong communication skills and the ability to provide clear support to non-technical users.
Dependable work habits and the ability to manage multiple equipment-related tasks efficiently.

Benefits

Medical insurance
Vision insurance
Dental insurance
Life insurance
Disability insurance
401(k) plan

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Support Jobs in Kalamazoo, MI

In House Technical Support

Help Desk Analyst

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