Support Jobs in Kalamazoo, MI

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18d ago

Help Desk Analyst

Robert Half Kalamazoo, MI

Kalamazoo, MI

18d ago

$18 - $22/hr Contract Application Support Computer Skills Customer Service

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Job Description

Robert Half is seeking an entry-level Help Desk Analyst for an onsite contract role in Kalamazoo, Michigan. This position focuses on first-line IT support, device setup and replacement, and end-user assistance for staff and students. Compensation is USD 18 - 22 per hour.

Responsibilities

Serve as the first contact for end users seeking technical help with desktop systems, software, and hardware.
Assist with device replacement by configuring, swapping, and validating equipment for daily use.
Carry out equipment refresh tasks, including decommissioning older workstations and provisioning updated devices.
Troubleshoot basic issues involving PCs, desktops, and related software to restore functionality promptly.
Support Chromebook setup, ongoing assistance, and issue resolution when assigned.
Maintain accurate records of completed work and communicate status updates to the appropriate team.
Test devices after installation or repair to confirm proper operation before handoff.
Keep an organized workspace and handle technology assets carefully during support and deployment activities.
Demonstrate a basic understanding of computer hardware, desktop systems, and common software applications.
Ability to diagnose and resolve entry-level technical issues with patience and attention to detail.
Apply general knowledge of technical support practices in a help desk or end-user environment.
Bring experience with PCs, workstations, or desktop equipment from work or academic settings.
Exposure to Chromebook devices is strongly preferred.
Communicate clearly to non-technical users and provide effective support.
Maintain dependable work habits and manage multiple equipment-related tasks efficiently.

Requirements

Basic understanding of computer hardware, desktop systems, and common software applications.
Ability to diagnose and resolve entry-level technical issues with patience and attention to detail.
Familiarity with technical support practices in a help desk or end-user support environment.
Experience working with PCs, workstations, or desktop equipment in a work or academic setting.
Exposure to Chromebook devices is strongly preferred.
Strong communication skills and the ability to provide clear support to non-technical users.
Dependable work habits and the ability to manage multiple equipment-related tasks efficiently.

Benefits

Medical insurance
Vision insurance
Dental insurance
Life insurance
Disability insurance
401(k) plan

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