In House Technical Support

Responsibilities

• Foster a culture of excellence across the department by upholding high standards in issue resolution and service delivery.
• Accurately complete verbal parts order request forms in full and ensure proper documentation.
• Interact with customers and colleagues in a professional, respectful manner.
• Update and maintain CRM records and all open case files related to ongoing issues.
• Ensure service case data is thorough, current, and precise across all touchpoints.
• Assess equipment performance to determine if it meets customer expectations and identify when performance falls short.
• Work closely with the Service Scheduling Coordinator to keep the service calendar current.
• Perform additional duties as required to support service operations.

Requirements

• Commitment to excellence and delivering quality output.
• Honest, reliable, and demonstrated integrity.
• An associate degree in an engineering field, or at least 3 years of practical experience.
• Proficiency with the MS Office suite, including intermediate skills in Outlook, Docs, and Excel.
• Strong mechanical aptitude.
• Excellent customer service orientation and troubleshooting capabilities.
• Effective written and verbal communication skills.
• Willingness to travel occasionally, up to 10%.

Technologies

• MS Office
• Outlook
• Docs
• Excel
• CRM