Help Desk Analyst

Robert Half is seeking a Help Desk Analyst for a long-term part time assignment in Kalamazoo, MI. This onsite role focuses on hands-on desktop and help desk support, with an emphasis on keeping workstations dependable, deploying devices, and resolving hardware and software issues as they come up.

The position involves working directly with end users in a fast-paced operational setting. Day to day, you will troubleshoot workstations and printers, perform software installs and updates, and document completed work and recurring issues to support smooth daily operations.

What you’ll do

• Respond to incoming support requests, assess technical issues, and determine the next steps toward resolution.
• Prepare and deploy desktops and laptops by imaging systems, installing required applications, and confirming device readiness for users.
• Set up, maintain, and troubleshoot workstations to support reliable performance across daily operations.
• Install and configure printers and related hardware, including resolving connectivity and device communication issues.
• Diagnose and address common hardware and software issues impacting laptops, desktops, and peripheral equipment.
• Perform software installations, updates, and upgrades while verifying compatibility and proper functionality.
• Support hardware refresh activities, including component replacements and equipment upgrades as needed.
• Provide onsite desktop support in a fast-paced operational environment while documenting work completed and recurring issues.

What you’ll need

• Experience delivering hands-on desktop or help desk support in an onsite environment.
• Working knowledge of laptop and workstation hardware, including setup, maintenance, and troubleshooting.
• Ability to image PCs or laptops and prepare devices for end-user deployment.
• Familiarity with installing, upgrading, and supporting software applications and operating systems.
• Experience supporting printers, peripheral devices, and hardware connectivity issues.
• Strong troubleshooting skills across both hardware and software problems.
• Ability to manage multiple support tasks while maintaining responsive customer service.
• Previous experience in a manufacturing, distribution, or data center-related environment is a plus.

Pay and schedule

• Pay: USD 20–24 per hour
• Type: Part time
• Location: Onsite in Kalamazoo, Michigan

Benefits

• Medical, vision, dental, and life and disability insurance
• 401(k) plan eligibility