Help Desk Analyst

Robert Half is seeking an entry-level Help Desk Analyst for an onsite contract role in Kalamazoo, Michigan. This position focuses on first-line IT support, device setup and replacement, and end-user assistance for staff and students. Compensation is USD 18 - 22 per hour.

Responsibilities

• Serve as the first contact for end users seeking technical help with desktop systems, software, and hardware.
• Assist with device replacement by configuring, swapping, and validating equipment for daily use.
• Carry out equipment refresh tasks, including decommissioning older workstations and provisioning updated devices.
• Troubleshoot basic issues involving PCs, desktops, and related software to restore functionality promptly.
• Support Chromebook setup, ongoing assistance, and issue resolution when assigned.
• Maintain accurate records of completed work and communicate status updates to the appropriate team.
• Test devices after installation or repair to confirm proper operation before handoff.
• Keep an organized workspace and handle technology assets carefully during support and deployment activities.
• Demonstrate a basic understanding of computer hardware, desktop systems, and common software applications.
• Ability to diagnose and resolve entry-level technical issues with patience and attention to detail.
• Apply general knowledge of technical support practices in a help desk or end-user environment.
• Bring experience with PCs, workstations, or desktop equipment from work or academic settings.
• Exposure to Chromebook devices is strongly preferred.
• Communicate clearly to non-technical users and provide effective support.
• Maintain dependable work habits and manage multiple equipment-related tasks efficiently.

Requirements

• Basic understanding of computer hardware, desktop systems, and common software applications.
• Ability to diagnose and resolve entry-level technical issues with patience and attention to detail.
• Familiarity with technical support practices in a help desk or end-user support environment.
• Experience working with PCs, workstations, or desktop equipment in a work or academic setting.
• Exposure to Chromebook devices is strongly preferred.
• Strong communication skills and the ability to provide clear support to non-technical users.
• Dependable work habits and the ability to manage multiple equipment-related tasks efficiently.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• 401(k) plan