Desktop Support Engineer/Field Support Engineer (FSO) – L2

Onsite Field Support Engineer at the Lamb Weston facility in Kennewick, WA, delivering end-user IT support and enterprise endpoint management on a contract basis.

Responsibilities

• Provide onsite Level 2 desktop support for laptops, desktops, printers, and mobile devices.
• Image, deploy, and manage endpoints using SCCM and Intune.
• Troubleshoot Windows, Microsoft 365, hardware, software, and network issues.
• Handle incidents and service requests via ServiceNow.
• Support users across corporate office and plant environments.
• Participate in on-call, after-hours, and weekend support as required.

Requirements

• 3–5+ years of Desktop Support, Field Support, or EUC experience.
• Hands-on experience with Windows, SCCM, Intune, and ServiceNow.
• Basic LAN and Wi-Fi troubleshooting skills.
• Strong communication and customer service abilities.

Technologies

• SCCM
• Intune
• Windows
• Microsoft 365
• ServiceNow

Job Details

• Location: Kennewick, WA (100% Onsite)
• Employment Type: Contract
• Pay: $23.00 - $24.00 per hour
• Work Location: In person

Preferred Certifications

• Microsoft, CompTIA A+, or ITIL certifications (preferred)