This position is no longer accepting applications
Closed on August 23, 2026.
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Desktop Support Engineer/Field Support Engineer (FSO) – L2
Cloud Platforms
Desktop Support
End User Support
Endpoint Management
Field Service
Hardware Support
Help Desk Support
Incident Management
Information Technology (IT)
IT Services
ITSM
Level II
Microsoft 365
Onsite
Service Desk
ServiceNow
Technical Support
Windows
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Job Description
Onsite Field Support Engineer at the Lamb Weston facility in Kennewick, WA, delivering end-user IT support and enterprise endpoint management on a contract basis.
Responsibilities
- Provide onsite Level 2 desktop support for laptops, desktops, printers, and mobile devices.
- Image, deploy, and manage endpoints using SCCM and Intune.
- Troubleshoot Windows, Microsoft 365, hardware, software, and network issues.
- Handle incidents and service requests via ServiceNow.
- Support users across corporate office and plant environments.
- Participate in on-call, after-hours, and weekend support as required.
Requirements
- 3–5+ years of Desktop Support, Field Support, or EUC experience.
- Hands-on experience with Windows, SCCM, Intune, and ServiceNow.
- Basic LAN and Wi-Fi troubleshooting skills.
- Strong communication and customer service abilities.
Technologies
- SCCM
- Intune
- Windows
- Microsoft 365
- ServiceNow
Job Details
- Location: Kennewick, WA (100% Onsite)
- Employment Type: Contract
- Pay: $23.00 - $24.00 per hour
- Work Location: In person
Preferred Certifications
- Microsoft, CompTIA A+, or ITIL certifications (preferred)