Lenexa, KS

Support Jobs in Lenexa, KS

5 jobs found

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Today

IT Help Desk Support Technician

SolvdUS, Inc Lenexa, KS

Lenexa, KS

Today

$45k - $50k/yr Full time Active Directory Asset Management Desktop Support

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Job Description

SolvdUS, Inc offers comprehensive benefits and a startup-like culture where you can build hands-on expertise and grow with a dynamic team. This onsite role in Lenexa, KS supports end users and keeps IT operations running smoothly through practical troubleshooting, device deployment, and physical asset management.

What you’ll do

Set up, tear down, and relocate workspaces, including heavy desktop towers, dual-monitor mounts, docking stations, and cable management.
Unbox incoming shipments, apply asset tags, and organize physical IT storage rooms.
Handle hands-on diagnostics and component swaps, including laptop keyboard replacements, RAM expansion, hard drive upgrades, and peripheral testing.
Run routine physical inventory audits and reconcile active, stock, and decommissioned equipment against database records.
Lift, stack, and prepare decommissioned equipment for secure recycling or vendor pickup.
Triage, log, and resolve technical requests through the IT service desk ticketing system from investigation to completion.
Image and configure laptops, desktops, and mobile devices using deployment tools such as Intune, SCCM, and JAMF.
Provision and de-provision user accounts, reset passwords, and manage group permissions in Active Directory and Microsoft 365.
Support remote users using screen-sharing tools to troubleshoot software bugs, VPN issues, and connectivity problems.

What you bring

Ability to regularly lift and carry up to 50 lbs.
Prolonged walking, standing, bending, kneeling, and reaching under desks or inside server racks to route cabling and install hardware.
Onsite operational coverage across offices, warehouses, or multiple floors.
1 to 3 years of experience in IT desktop support, a PC repair bench, or warehouse hardware management.
Comfort using hand tools to open and service PC/laptop chassis and peripheral equipment.
Familiarity with Windows/macOS, Active Directory, ticketing platforms (such as ServiceNow, Jira, Freshservice), and asset tracking software.
Expected schedule of 8:00 AM–5:00 PM CT, with occasional availability for on-call support before and after hours.
Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs, and firewalls.
Experience troubleshooting application errors, connectivity issues, authentication problems, and system integrations.
Ability to read and interpret application and system logs.
Strong written and verbal communication skills, with the ability to prioritize by business impact and urgency.
Ability to work independently and collaborate effectively with Engineering and other technical teams.

Tools you’ll use

Intune, SCCM, JAMF, Active Directory, Microsoft 365, ServiceNow, Jira, Freshservice, Windows, macOS, TCP/IP, DNS, DHCP, VPNs, firewalls

Benefits

Comprehensive benefits, including health, dental, and vision insurance, plus more.
401(k) plan options.
Paid time off, sick time, and paid holidays.
Growth opportunity with a dynamic, innovative team in a startup-like culture.

Preferred certifications

CompTIA A+
Cisco CCNA
Microsoft Certified Fundamentals

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3d ago

IT Support Technician

SolvdUS, Inc Lenexa, KS

Lenexa, KS

3d ago

$45k - $50k/yr Full time API Application Support Cloud

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Job Description

SolvdUS, Inc. is hiring an onsite IT Support Technician in Lenexa, Kansas to deliver Tier 1–3 technical support and drive issue resolution across North America.

Responsibilities

Provide Tier 1–3 technical support to customers and internal users across North America
Monitor, troubleshoot, and resolve issues across applications, systems, connectivity, and integrations
Investigate incidents by reviewing logs, error messages, system behavior, and other technical details
Reproduce problems when needed and document findings and troubleshooting steps
Manage support tickets through resolution while maintaining appropriate customer and stakeholder communication
Escalate complex or product-related issues to Engineering, Development, Infrastructure, or relevant teams
Partner with Engineering and Product to identify recurring issues and contribute toward permanent fixes
Support application deployments, configuration changes, upgrades, and issue troubleshooting
Spot trends in support incidents and recommend improvements to products, processes, and documentation
Create and maintain technical documentation, knowledge-base articles, troubleshooting guides, and SOPs
Participate in testing and validation of fixes, patches, and new functionality
Provide timely updates during service incidents, assist with resolution, and support follow-up activities
Maintain a strong understanding of supported applications, infrastructure, integrations, and customer environments

Requirements

3+ years of experience in technical support, application support, systems administration, or a similar role
Strong troubleshooting and problem-solving skills
Experience supporting business applications in production
Experience working with Windows-based systems and common enterprise technologies
Understanding of networking fundamentals: TCP/IP, DNS, DHCP, VPNs, and firewalls
Ability to troubleshoot application errors, connectivity, authentication, and system integrations
Experience reading and interpreting application and system logs
Experience using a ticketing or IT service management system
Strong written and verbal communication skills
Ability to prioritize multiple issues based on business impact and urgency
Ability to work independently and collaborate effectively with Engineering and other technical teams
Willingness to work a scheduled shift within the 7:00 AM–7:00 PM Central Time support window

Technologies

Windows
TCP/IP, DNS, DHCP, VPNs, firewalls
REST APIs, web services, JSON, XML
SQL
AWS, Microsoft Azure
SSO, SAML, OAuth, OpenID Connect
PowerShell, Python
ITIL

Benefits

Comprehensive benefits, including health, dental, vision, and more
401(k) plan options
Paid time off, sick time, and paid holidays
Opportunity to grow with a dynamic, innovative team in a startup-like culture

Preferred Qualifications

Experience supporting SaaS or enterprise applications
Experience with REST APIs, web services, JSON, XML, or other system integrations
Familiarity with SQL and performing basic database queries
Experience with cloud platforms such as AWS or Microsoft Azure
Experience with authentication technologies such as SSO, SAML, OAuth, or OpenID Connect
Familiarity with monitoring and logging platforms
Experience with scripting or automation using PowerShell, Python, or similar technologies
ITIL or other IT service management experience
Experience in a cybersecurity-conscious environment
Experience supporting geographically distributed customers or users

Location: Lenexa, KS (onsite)

Compensation: USD 45,000 - 50,000 per year

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21d ago

Technical Support Engineer

AccurIT Systems, Inc. Lenexa, KS

Lenexa, KS

21d ago

$55k - $64k/yr Full time Active Directory Cloud Backup Customer Support

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Job Description

AccurIT Systems, Inc. supports Microsoft-focused clients with a team built around responsive, world-class help. This onsite Technical Support Engineer role in Lenexa, KS combines remote and field troubleshooting for hardware, software, and cloud environments, with opportunities to build technical depth across Office365, Exchange Online, backup/DR, RMM, and network security.

Compensation includes a competitive annual salary of USD 55,000 - 64,000, plus incentives such as double time pay, overtime pay, and a yearly bonus. The benefits package starts with 31 days of full competitive benefits.

What you’ll do

Field support by reaching out to service clients remotely first, then providing onsite support when needed.
Deliver hardware and software help desk support for external users.
Administer cloud and productivity systems, including Office365 and Exchange Online, plus domain providers and domain management.
Manage cloud file systems including OneDrive and Google Drive, and support other cloud file administration needs.
Administer backup systems including Windows Backup, Synology, and managed online backup solutions.
Administer and maintain remote monitoring (RMM), including alert and policy management, configuration, and installation.
Install, configure, and troubleshoot basic network systems such as ISP modems, firewalls, and network switches using TCP/IP and DNS.
Install and administer Microsoft-based server systems including AD, Exchange, and file/network sharing and print services.
Install, configure, and troubleshoot firewalls, routers, and network switching.
Set up and troubleshoot desktop and laptop systems and associated peripherals for external customers, including coordination of installation and software readiness.
Support and train users when requested, and prepare/maintain documentation for desktop configurations.
Create technical tips documents for sharing across the technical team.
Troubleshoot and maintain computers, workstations, servers, printers, and other network devices on customer sites.
Provide backup assistance for installing, configuring, troubleshooting, and maintaining network devices such as servers, routers, switches, hubs, modems, UPS, and cable panels where applicable.
Provide technical leadership and guidance to other field technicians.
Ensure the customer receives world-class support, communicate issues to management, and raise concerns quickly.
Manage demanding deadlines by prioritizing effectively and meeting scheduled task timelines.
During onsite visits, understand the client’s business and seek additional business opportunities.

What you bring

2+ years working with cloud applications (O365 and others), servers, networks, firewalls, users, and computer support issues, including Microsoft Windows Server and desktop operating systems.
Understanding of TCP/IP functions including network printing, routing, switching, DNS, and ISP internet connectivity and configuration.
Knowledge of email systems functionality including Exchange Server and Exchange Online/Office365 administration and basic maintenance.
Experience with server migration concepts and imaging/parallel install approaches to minimize downtime (including examples such as P2V, V2P, V2V, P2P).
Understanding of firewall and router technologies, including configuring WAN/LAN interfaces and enabling traffic via port forwarding, NAT, and ACLs.
Understanding of virtualization technologies and configurations using VMware, Citrix, Hyper-V.
Understanding of cloud VM technologies including AWS and Azure.
Understanding of backup and disaster recovery technologies including file backups, image backups, and DR systems.
Understanding of cybersecurity solutions and platforms, including EDR, email phishing/spam protection, IDS/IPS, MFA, FIDO2, ethical hacking techniques, end user security awareness training, RMM, and endpoint/user SaaS security systems.
Associate degree or higher in Information Technology or related field (unrelated bachelor’s with post graduate IT training and certification is acceptable).
Microsoft, CompTIA, and/or Cisco certification(s) completed or in progress.
Knowledge of PC/server hardware and operating systems, networked printers, TCP/IP protocols, MS Office suite, and mobile devices (iPhone/Android) plus switches and routers.
Experience with firewalls and wireless AP installation and architecting.
Ability to work well with others, solve practical problems with limited standardization, and follow through on scheduled tasks with strong organization.
Proactive approach to assessing network and system setups against IT best practices and implementing recommendations.

Certifications, technologies, and tools

Microsoft, CompTIA, Cisco
Microsoft Windows Server, Microsoft Windows desktop operating systems, Office365, Exchange Online
AD, Exchange Server, file/network sharing, print services
Domain Providers, domain management, OneDrive, Google Drive
Windows Backup, Synology, managed online backup systems
RMM system, TCP/IP, DNS
VMware, Citrix, Hyper-V, AWS, Azure
EDR, email phishing, spam protection, IDS/IPS, MFA, FIDO2, ethical hacking techniques
ISP modems, firewalls, network switches, routers
Endpoint and user SaaS based security systems

Benefits and compensation

Full competitive benefits package starting at 31 days
Dental insurance
Vision insurance
Flexible spending account
Paid time off and PTO
Referral program
Double time pay
Overtime pay
Yearly bonus and Bonus Plan
Healthcare reimbursement

Compensation package highlights: double time pay, overtime pay, and a yearly bonus.

Application questions

Do you have any experience working at a Managed Services Provider (MSP) or IT services company?
What are some of the IT certifications or IT training you’ve accomplished?

Onsite location

Lenexa, KS 66215 (Required)

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1mo ago

IT Help Desk

Wachter, Inc. Lenexa, KS

Lenexa, KS

1mo ago Closed

$55k - $80k/yr Full time Application Support Azure Ad / Entra Id Desktop Support

This position is no longer accepting applications (closed Oct 25, 2026).

Job Description

Support internal users with reliable, on-site and remote troubleshooting across employee devices and Microsoft cloud services.

Responsibilities

Provide on-site and remote IT support for internal employee PCs, Macs, printers, mobile phones, and other office hardware
Troubleshoot and resolve hardware and software issues on Windows, macOS, and Linux
Assist users with cloud-based and locally installed applications, including Microsoft 365 applications
Administer identities and devices day to day using Microsoft Entra ID and Intune
Support employees using approved AI tools, including Claude and Microsoft Copilot (access provisioning, basic troubleshooting, and practical help applying tools to everyday work)
Manage the ticket queue and resolve service tickets in a timely manner
Collaborate with the broader IT team and stakeholders for escalations and issue resolution
Follow IT policies and best practices
Perform routine maintenance and updates on IT equipment
Maintain accurate records of IT assets and support activities
Complete account and group management
Perform MFA and password resets
Assign software licenses
Enroll devices
Handle compliance requirements related to support activities

Requirements

Proven experience in IT support, preferably in a corporate environment
Strong knowledge of Windows, macOS, and Linux
Proficiency installing Microsoft 365 applications and troubleshooting them
Working knowledge of Microsoft Entra ID (Azure AD) and the Microsoft cloud ecosystem; experience with Intune or Azure administration is a plus
Experience supporting printers, mobile phones, and other office technology
Familiarity with IT ticketing systems (ServiceNow experience is a plus)
Hands-on experience with AI assistants such as Claude or Microsoft Copilot is a plus; exposure to Copilot Studio, agent building, or automation is a strong plus
Strong problem-solving skills and ability to work independently
Excellent communication skills and customer service orientation
Ability to occasionally lift up to 50 pounds
Occasional after-hours/on-call work may be required
Industry standard certifications are a plus (CompTIA, Microsoft, Cisco, etc.)

Technologies

Windows
macOS
Linux
Microsoft 365
Microsoft Entra ID
Azure AD
Intune
ServiceNow
Claude
Microsoft Copilot
Copilot Studio

Benefits

Medical, Dental, Prescription & Vision Benefits
Life, AD&D, and LTD insurance
Paid Vacation and Holidays
Company-Matched 401(k) and IRA Retirement Savings

Location: Lenexa, KS (onsite)

Compensation: USD 55,000 - 80,000 per yearly

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2mo ago

In-Home Sales & Tech Support

Asurion Lenexa, KS

Lenexa, KS

2mo ago Closed

$21+/hr Full time Customer Service Customer Support In Home

This position is no longer accepting applications (closed Sep 30, 2026).

Job Description

Join a local, in-home field team providing tech support and sales support through daily visits to customer residences in the Lenexa, KS area.

Responsibilities

Meet customers in-home, in-office, or wherever they are
Deliver exceptional customer service throughout each interaction, with the customer as the top priority
Diagnose and resolve customers’ tech issues with clear, understandable solutions for any tech skill level
Ensure customers leave with a resolution that works and a product aligned to their future tech needs
Use Asurion’s product range to recommend tailored solutions
Listen to identify customer needs, then position products to match those needs
Apply strong negotiation and communication skills, including the ability to pivot smoothly and close appropriately
Work during the busiest hours

Requirements

Comfort working in a sales environment with set targets
Valid driver’s license with a satisfactory driving record and at least 1 year driving experience
Ability to provide proof of valid car insurance (excluded: Manhattan)
Personal vehicle (excluding motorcycles)
Customer appointments located in neighborhoods and cities surrounding your inventory warehouse
Maximum expected travel distance of 120 miles one-way
Varied 5-day week schedule to meet customer needs, including evenings, weekends, and holidays
Personal cellphone to stay informed while on the job
Comfort working around household pets
Efficient, adaptable, goal-oriented, persuasive communication skills
Open-minded with a passion for learning a wide range of skills for multiple career paths
Naturally outgoing and comfortable with human interaction
Hours may vary based on business needs and market demand, with flexibility potentially required

Pay Rate & Schedule

$21.00/hour + mileage reimbursement + phone stipend + sales commission
5 days/week (Hours: 12:05pm to 9:00pm)

Benefits

Base hourly rate guaranteed for all hours worked and paid bi-weekly (earned pay can be accessed early)
Uncapped commissions based on sales performance, paid bi-weekly
Mileage reimbursement based on IRS guidelines, paid weekly
$35 phone stipend paid monthly
3-4 weeks paid training (success prioritized)

About the Role

Local, in-home field position with daily travel to customer residences (not remote)
Entry-level role for someone starting a career and interested in hands-on sales experience
Paid training supports preparation to work independently in the field
Serve, Solve, Sell approach supports day-to-day customer interactions
Ongoing coaching and mentoring help with growth and staying tech-savvy

Health and Safety

Health and safety prioritized
Home visits designed to create a great customer experience
Efforts in place to help employees feel safe while working

Location

Lenexa, KS (onsite)

Experience: 1+ years

Schedule: Full-time, 5 days/week with schedule variation possible based on business needs and market demand

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Support Jobs in Lenexa, KS

IT Help Desk Support Technician

IT Support Technician

Technical Support Engineer

IT Help Desk

In-Home Sales & Tech Support

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