IT Help Desk Support Technician

SolvdUS, Inc offers comprehensive benefits and a startup-like culture where you can build hands-on expertise and grow with a dynamic team. This onsite role in Lenexa, KS supports end users and keeps IT operations running smoothly through practical troubleshooting, device deployment, and physical asset management.

What you’ll do

• Set up, tear down, and relocate workspaces, including heavy desktop towers, dual-monitor mounts, docking stations, and cable management.
• Unbox incoming shipments, apply asset tags, and organize physical IT storage rooms.
• Handle hands-on diagnostics and component swaps, including laptop keyboard replacements, RAM expansion, hard drive upgrades, and peripheral testing.
• Run routine physical inventory audits and reconcile active, stock, and decommissioned equipment against database records.
• Lift, stack, and prepare decommissioned equipment for secure recycling or vendor pickup.
• Triage, log, and resolve technical requests through the IT service desk ticketing system from investigation to completion.
• Image and configure laptops, desktops, and mobile devices using deployment tools such as Intune, SCCM, and JAMF.
• Provision and de-provision user accounts, reset passwords, and manage group permissions in Active Directory and Microsoft 365.
• Support remote users using screen-sharing tools to troubleshoot software bugs, VPN issues, and connectivity problems.

What you bring

• Ability to regularly lift and carry up to 50 lbs.
• Prolonged walking, standing, bending, kneeling, and reaching under desks or inside server racks to route cabling and install hardware.
• Onsite operational coverage across offices, warehouses, or multiple floors.
• 1 to 3 years of experience in IT desktop support, a PC repair bench, or warehouse hardware management.
• Comfort using hand tools to open and service PC/laptop chassis and peripheral equipment.
• Familiarity with Windows/macOS, Active Directory, ticketing platforms (such as ServiceNow, Jira, Freshservice), and asset tracking software.
• Expected schedule of 8:00 AM–5:00 PM CT, with occasional availability for on-call support before and after hours.
• Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs, and firewalls.
• Experience troubleshooting application errors, connectivity issues, authentication problems, and system integrations.
• Ability to read and interpret application and system logs.
• Strong written and verbal communication skills, with the ability to prioritize by business impact and urgency.
• Ability to work independently and collaborate effectively with Engineering and other technical teams.

Tools you’ll use

Intune, SCCM, JAMF, Active Directory, Microsoft 365, ServiceNow, Jira, Freshservice, Windows, macOS, TCP/IP, DNS, DHCP, VPNs, firewalls

Benefits

• Comprehensive benefits, including health, dental, and vision insurance, plus more.
• 401(k) plan options.
• Paid time off, sick time, and paid holidays.
• Growth opportunity with a dynamic, innovative team in a startup-like culture.

Preferred certifications

• CompTIA A+
• Cisco CCNA
• Microsoft Certified Fundamentals