IT Help Desk

Support internal users with reliable, on-site and remote troubleshooting across employee devices and Microsoft cloud services.

Responsibilities

• Provide on-site and remote IT support for internal employee PCs, Macs, printers, mobile phones, and other office hardware
• Troubleshoot and resolve hardware and software issues on Windows, macOS, and Linux
• Assist users with cloud-based and locally installed applications, including Microsoft 365 applications
• Administer identities and devices day to day using Microsoft Entra ID and Intune
• Support employees using approved AI tools, including Claude and Microsoft Copilot (access provisioning, basic troubleshooting, and practical help applying tools to everyday work)
• Manage the ticket queue and resolve service tickets in a timely manner
• Collaborate with the broader IT team and stakeholders for escalations and issue resolution
• Follow IT policies and best practices
• Perform routine maintenance and updates on IT equipment
• Maintain accurate records of IT assets and support activities
• Complete account and group management
• Perform MFA and password resets
• Assign software licenses
• Enroll devices
• Handle compliance requirements related to support activities

Requirements

• Proven experience in IT support, preferably in a corporate environment
• Strong knowledge of Windows, macOS, and Linux
• Proficiency installing Microsoft 365 applications and troubleshooting them
• Working knowledge of Microsoft Entra ID (Azure AD) and the Microsoft cloud ecosystem; experience with Intune or Azure administration is a plus
• Experience supporting printers, mobile phones, and other office technology
• Familiarity with IT ticketing systems (ServiceNow experience is a plus)
• Hands-on experience with AI assistants such as Claude or Microsoft Copilot is a plus; exposure to Copilot Studio, agent building, or automation is a strong plus
• Strong problem-solving skills and ability to work independently
• Excellent communication skills and customer service orientation
• Ability to occasionally lift up to 50 pounds
• Occasional after-hours/on-call work may be required
• Industry standard certifications are a plus (CompTIA, Microsoft, Cisco, etc.)

Technologies

• Windows
• macOS
• Linux
• Microsoft 365
• Microsoft Entra ID
• Azure AD
• Intune
• ServiceNow
• Claude
• Microsoft Copilot
• Copilot Studio

Benefits

• Medical, Dental, Prescription & Vision Benefits
• Life, AD&D, and LTD insurance
• Paid Vacation and Holidays
• Company-Matched 401(k) and IRA Retirement Savings

Location: Lenexa, KS (onsite)

Compensation: USD 55,000 - 80,000 per yearly