Technical Support Engineer

AccurIT Systems, Inc. supports Microsoft-focused clients with a team built around responsive, world-class help. This onsite Technical Support Engineer role in Lenexa, KS combines remote and field troubleshooting for hardware, software, and cloud environments, with opportunities to build technical depth across Office365, Exchange Online, backup/DR, RMM, and network security.

Compensation includes a competitive annual salary of USD 55,000 - 64,000, plus incentives such as double time pay, overtime pay, and a yearly bonus. The benefits package starts with 31 days of full competitive benefits.

What you’ll do

• Field support by reaching out to service clients remotely first, then providing onsite support when needed.
• Deliver hardware and software help desk support for external users.
• Administer cloud and productivity systems, including Office365 and Exchange Online, plus domain providers and domain management.
• Manage cloud file systems including OneDrive and Google Drive, and support other cloud file administration needs.
• Administer backup systems including Windows Backup, Synology, and managed online backup solutions.
• Administer and maintain remote monitoring (RMM), including alert and policy management, configuration, and installation.
• Install, configure, and troubleshoot basic network systems such as ISP modems, firewalls, and network switches using TCP/IP and DNS.
• Install and administer Microsoft-based server systems including AD, Exchange, and file/network sharing and print services.
• Install, configure, and troubleshoot firewalls, routers, and network switching.
• Set up and troubleshoot desktop and laptop systems and associated peripherals for external customers, including coordination of installation and software readiness.
• Support and train users when requested, and prepare/maintain documentation for desktop configurations.
• Create technical tips documents for sharing across the technical team.
• Troubleshoot and maintain computers, workstations, servers, printers, and other network devices on customer sites.
• Provide backup assistance for installing, configuring, troubleshooting, and maintaining network devices such as servers, routers, switches, hubs, modems, UPS, and cable panels where applicable.
• Provide technical leadership and guidance to other field technicians.
• Ensure the customer receives world-class support, communicate issues to management, and raise concerns quickly.
• Manage demanding deadlines by prioritizing effectively and meeting scheduled task timelines.
• During onsite visits, understand the client’s business and seek additional business opportunities.

What you bring

• 2+ years working with cloud applications (O365 and others), servers, networks, firewalls, users, and computer support issues, including Microsoft Windows Server and desktop operating systems.
• Understanding of TCP/IP functions including network printing, routing, switching, DNS, and ISP internet connectivity and configuration.
• Knowledge of email systems functionality including Exchange Server and Exchange Online/Office365 administration and basic maintenance.
• Experience with server migration concepts and imaging/parallel install approaches to minimize downtime (including examples such as P2V, V2P, V2V, P2P).
• Understanding of firewall and router technologies, including configuring WAN/LAN interfaces and enabling traffic via port forwarding, NAT, and ACLs.
• Understanding of virtualization technologies and configurations using VMware, Citrix, Hyper-V.
• Understanding of cloud VM technologies including AWS and Azure.
• Understanding of backup and disaster recovery technologies including file backups, image backups, and DR systems.
• Understanding of cybersecurity solutions and platforms, including EDR, email phishing/spam protection, IDS/IPS, MFA, FIDO2, ethical hacking techniques, end user security awareness training, RMM, and endpoint/user SaaS security systems.
• Associate degree or higher in Information Technology or related field (unrelated bachelor’s with post graduate IT training and certification is acceptable).
• Microsoft, CompTIA, and/or Cisco certification(s) completed or in progress.
• Knowledge of PC/server hardware and operating systems, networked printers, TCP/IP protocols, MS Office suite, and mobile devices (iPhone/Android) plus switches and routers.
• Experience with firewalls and wireless AP installation and architecting.
• Ability to work well with others, solve practical problems with limited standardization, and follow through on scheduled tasks with strong organization.
• Proactive approach to assessing network and system setups against IT best practices and implementing recommendations.

Certifications, technologies, and tools

• Microsoft, CompTIA, Cisco
• Microsoft Windows Server, Microsoft Windows desktop operating systems, Office365, Exchange Online
• AD, Exchange Server, file/network sharing, print services
• Domain Providers, domain management, OneDrive, Google Drive
• Windows Backup, Synology, managed online backup systems
• RMM system, TCP/IP, DNS
• VMware, Citrix, Hyper-V, AWS, Azure
• EDR, email phishing, spam protection, IDS/IPS, MFA, FIDO2, ethical hacking techniques
• ISP modems, firewalls, network switches, routers
• Endpoint and user SaaS based security systems

Benefits and compensation

• Full competitive benefits package starting at 31 days
• Dental insurance
• Vision insurance
• Flexible spending account
• Paid time off and PTO
• Referral program
• Double time pay
• Overtime pay
• Yearly bonus and Bonus Plan
• Healthcare reimbursement

Compensation package highlights: double time pay, overtime pay, and a yearly bonus.

Application questions

• Do you have any experience working at a Managed Services Provider (MSP) or IT services company?
• What are some of the IT certifications or IT training you’ve accomplished?

Onsite location

Lenexa, KS 66215 (Required)