Support Jobs in Lewisville, TX

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1mo ago

IT Help Desk Support Specialist

Prototype IT Lewisville, TX

Lewisville, TX

1mo ago Closed

$20 - $22/hr Full time Application Support Computer Skills Customer Service

This position is no longer accepting applications (closed Aug 17, 2026).

Job Description

Prototype IT is seeking a diligent IT Help Desk Support Specialist to join the on-site team in Lewisville, Texas. In this role, you will provide remote technical assistance, troubleshoot hardware and software issues, and coordinate IT support for clients in a fast-paced environment.

Responsibilities

Deliver remote technical assistance to clients facing software or hardware problems.
Address IT incidents and service requests promptly and efficiently.
Diagnose and troubleshoot issues across hardware, software, network connectivity, and printing.
Escalate intricate technical problems to the appropriate IT team members as needed.
Assist with installing and configuring software and hardware for staff.
Serve as a liaison with third-party vendors to resolve issues or coordinate maintenance activities.
Maintain precise records of incidents, requests, and resolutions in a help desk ticketing system.
Help develop and maintain IT documentation and procedures.
Stay informed about emerging trends and technologies in IT support.
Provide on-site support when required to meet business and client needs.
Interact with customers and colleagues in a courteous, service-oriented manner.
Adhere to prototype:IT standards, including regular attendance, grooming, and security guidelines.

Requirements

At least two years of experience in a technical support role.
A degree in Information Technology, Computer Science, or equivalent practical experience.
Proficiency with Windows and/or macOS, the Microsoft Office Suite, networking, and remote desktop support.
Excellent written and verbal communication skills.
Ability to work effectively with users at all levels of the organization.
Strong problem-solving abilities and a creative approach to finding solutions.
Ability to work independently and as part of a team.
IT industry certifications such as CompTIA A+, Network+, or MCP are a plus.

Technologies

Windows operating systems
Mac operating systems
Microsoft Office Suite
Remote desktop support
Help desk ticketing system

Location

Lewisville, TX (onsite)

Compensation

USD 20 - 22 per hour

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