Lewisville, TX

Support Jobs in Lewisville, TX

3 jobs found

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Today

Water Heating Technical Support Representative

Rheem Manufacturing Lewisville, TX

Lewisville, TX

Today

$52k - $83k/yr Full time Customer Service Customer Support Technical Support

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Job Description

Rheem Manufacturing is looking for a Technical Support Representative III to serve as a frontline resource for Rheem Water Heating products. In this hybrid role in Lewisville, TX, you will work with internal and external customers to answer technical questions, support installation and troubleshooting efforts, and help move warranty and parts needs forward. The position supports Rheem North America and requires on-site presence 2-4 days per week.

Role overview

As a technical support representative, you’ll assist customers with operation and user maintenance, application guidance, parts identification, and troubleshooting. You will also provide support related to warranty questions, participate in support processes using a call ticket system, and contribute to improving product support materials.

Responsibilities

Guide internal and external customers on proper operation, user maintenance, application use, parts identification, and other support needs tied to Rheem products.
Provide detailed technical guidance for fault finding, installation recommendations, and repair support for customers.
Support larger installations by participating in the Factory Start up program for Rheem water heating products.
Track emerging product failure trends based on feedback from external customers and notify management when appropriate.
Document support activity in the call ticket system, ensuring inquiries are logged, appropriately coded, and completed in a timely manner.
Alert your immediate manager regarding issues involving critical customers, product field failures, or other situations requiring management involvement.
Assist customers in a timely and effective manner to help ensure a positive customer experience.
Develop, modify, and update service manuals and parts lists as required for the product line.
Provide informal or formal training to colleagues as directed by management.
Perform other duties as required.

Requirements

High school diploma or GED required.
5+ years of experience supporting and troubleshooting mechanical, electrical, or electronic equipment.
Experience in a customer service focused role; call center experience preferred.
Ability to read, write, and comprehend technical instructions, correspondence, and product documentation.
Ability to follow verbal and written instructions and apply technical information to customer situations.
Basic ability to interpret wiring diagrams, schematics, and technical drawings.
Strong problem-solving and troubleshooting skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong communication and customer service skills.
Demonstrated ability to work effectively in a team environment.

Preferred qualifications

HVAC or plumbing related experience.
Field service, installation, maintenance, or repair experience.
Bilingual in English/Spanish or English/French.

Location: Lewisville, TX (hybrid, on-site 2-4 days per week). Salary: USD 51,500 - 83,268 per year.

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4d ago

Help Desk Technician - Internal

CareView Communications, Inc. Lewisville, TX

Lewisville, TX

4d ago

$45k - $55k/yr Full time Computer Skills Desktop Support End User Support

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Job Description

CareView Communications, Inc. is hiring an Internal Help Desk Technician in Lewisville, TX (onsite). This role is a key support function, helping keep internal teams productive by addressing hardware, software, and network needs at the source. If you enjoy problem-solving and clear communication, you will be the first point of contact for desktop, laptop, printer, connectivity, phone, and device management support.

What you’ll do

Serve as the primary first point of contact for internal issues involving desktops, laptops, and remote connectivity
Coordinate with administration, employees, and other departments to facilitate solutions
Install and support in-house desktops, laptops, and printers
Configure company phones and set up MDM for phone security and management
Maintain an equipment inventory using company software
Diagnose and support issues with remote personnel when problems occur in the field
Support network environments by installing network and server equipment in data centers and communication rooms, including cabling and power
Assist with analyzing and resolving network hardware and software issues, including checking systems for alarms and coordinating corrective actions with tech ops
Attend weekly meetings and perform other assigned duties

Tools and technologies you’ll use

Microsoft Word, Excel, and MS 365
Google Office Suite
MDM software: IBM Security MaaS360
Snipe-it
McAfee/Trellix Anti-Virus software

What we’re looking for

Ability to work individually or in small groups
Effective listening and communication skills in a client support environment
Strong proficiency in typing, grammar, and internal communication tools
Proficiency in Microsoft tools including Word, Excel, and MS 365
Proficiency in Google Office Suite
Ability to explain technical issues to both technical and nontechnical employees and clients

Preferred experience (not required)

Proficiency with Windows Desktop Operating Systems (Win10, Win11)
Familiarity with Snipe-it or other asset management software
Familiarity with MDM software (IBM Security MaaS360 or other)
Familiarity with McAfee/Trellix Anti-Virus software
Ability to script/program and automate tasks

Schedule, location, and work requirements

Onsite location: 405 State Hwy 121 Bypass, Suite B240, Lewisville, TX 75067
Working hours: 8:00 AM to 5:00 PM, 5 days/week in office
Occasional evening and weekend work may be required based on job duties
Travel: None
Must pass a criminal background check and drug test
Must pass a HIPAA compliance test
Must be authorized to work in the United States
Ability to commute: Lewisville, TX 75067 (Required)

Compensation and benefits

Pay: $45,000.00 to $55,000.00 per year

Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

Application question: Will you now or in the future require employment visa sponsorship to work legally in the United States?

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2mo ago

IT Help Desk Support Specialist

Prototype IT Lewisville, TX

Lewisville, TX

2mo ago Closed

$20 - $22/hr Full time Application Support Computer Skills Customer Service

This position is no longer accepting applications (closed Aug 17, 2026).

Job Description

Prototype IT is seeking a diligent IT Help Desk Support Specialist to join the on-site team in Lewisville, Texas. In this role, you will provide remote technical assistance, troubleshoot hardware and software issues, and coordinate IT support for clients in a fast-paced environment.

Responsibilities

Deliver remote technical assistance to clients facing software or hardware problems.
Address IT incidents and service requests promptly and efficiently.
Diagnose and troubleshoot issues across hardware, software, network connectivity, and printing.
Escalate intricate technical problems to the appropriate IT team members as needed.
Assist with installing and configuring software and hardware for staff.
Serve as a liaison with third-party vendors to resolve issues or coordinate maintenance activities.
Maintain precise records of incidents, requests, and resolutions in a help desk ticketing system.
Help develop and maintain IT documentation and procedures.
Stay informed about emerging trends and technologies in IT support.
Provide on-site support when required to meet business and client needs.
Interact with customers and colleagues in a courteous, service-oriented manner.
Adhere to prototype:IT standards, including regular attendance, grooming, and security guidelines.

Requirements

At least two years of experience in a technical support role.
A degree in Information Technology, Computer Science, or equivalent practical experience.
Proficiency with Windows and/or macOS, the Microsoft Office Suite, networking, and remote desktop support.
Excellent written and verbal communication skills.
Ability to work effectively with users at all levels of the organization.
Strong problem-solving abilities and a creative approach to finding solutions.
Ability to work independently and as part of a team.
IT industry certifications such as CompTIA A+, Network+, or MCP are a plus.

Technologies

Windows operating systems
Mac operating systems
Microsoft Office Suite
Remote desktop support
Help desk ticketing system

Location

Lewisville, TX (onsite)

Compensation

USD 20 - 22 per hour

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Support Jobs in Lewisville, TX

Water Heating Technical Support Representative

Help Desk Technician - Internal

IT Help Desk Support Specialist

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