Help Desk Technician - Internal

CareView Communications, Inc. is hiring an Internal Help Desk Technician in Lewisville, TX (onsite). This role is a key support function, helping keep internal teams productive by addressing hardware, software, and network needs at the source. If you enjoy problem-solving and clear communication, you will be the first point of contact for desktop, laptop, printer, connectivity, phone, and device management support.

What you’ll do

• Serve as the primary first point of contact for internal issues involving desktops, laptops, and remote connectivity
• Coordinate with administration, employees, and other departments to facilitate solutions
• Install and support in-house desktops, laptops, and printers
• Configure company phones and set up MDM for phone security and management
• Maintain an equipment inventory using company software
• Diagnose and support issues with remote personnel when problems occur in the field
• Support network environments by installing network and server equipment in data centers and communication rooms, including cabling and power
• Assist with analyzing and resolving network hardware and software issues, including checking systems for alarms and coordinating corrective actions with tech ops
• Attend weekly meetings and perform other assigned duties

Tools and technologies you’ll use

• Microsoft Word, Excel, and MS 365
• Google Office Suite
• MDM software: IBM Security MaaS360
• Snipe-it
• McAfee/Trellix Anti-Virus software

What we’re looking for

• Ability to work individually or in small groups
• Effective listening and communication skills in a client support environment
• Strong proficiency in typing, grammar, and internal communication tools
• Proficiency in Microsoft tools including Word, Excel, and MS 365
• Proficiency in Google Office Suite
• Ability to explain technical issues to both technical and nontechnical employees and clients

Preferred experience (not required)

• Proficiency with Windows Desktop Operating Systems (Win10, Win11)
• Familiarity with Snipe-it or other asset management software
• Familiarity with MDM software (IBM Security MaaS360 or other)
• Familiarity with McAfee/Trellix Anti-Virus software
• Ability to script/program and automate tasks

Schedule, location, and work requirements

• Onsite location: 405 State Hwy 121 Bypass, Suite B240, Lewisville, TX 75067
• Working hours: 8:00 AM to 5:00 PM, 5 days/week in office
• Occasional evening and weekend work may be required based on job duties
• Travel: None
• Must pass a criminal background check and drug test
• Must pass a HIPAA compliance test
• Must be authorized to work in the United States
• Ability to commute: Lewisville, TX 75067 (Required)

Compensation and benefits

Pay: $45,000.00 to $55,000.00 per year

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application question: Will you now or in the future require employment visa sponsorship to work legally in the United States?