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Closed on August 17, 2026.
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IT Help Desk Support Specialist
Application Support
Computer Skills
Customer Service
Customer Support
End User Support
Hardware Support
Help Desk Support
Incident Management
Information Technology (IT)
IT Services
ITSM
Remote Support
Remote Support Tools
Service Desk
Specialist
Technical Support
Windows
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Job Description
Prototype IT is seeking a diligent IT Help Desk Support Specialist to join the on-site team in Lewisville, Texas. In this role, you will provide remote technical assistance, troubleshoot hardware and software issues, and coordinate IT support for clients in a fast-paced environment.
Responsibilities
- Deliver remote technical assistance to clients facing software or hardware problems.
- Address IT incidents and service requests promptly and efficiently.
- Diagnose and troubleshoot issues across hardware, software, network connectivity, and printing.
- Escalate intricate technical problems to the appropriate IT team members as needed.
- Assist with installing and configuring software and hardware for staff.
- Serve as a liaison with third-party vendors to resolve issues or coordinate maintenance activities.
- Maintain precise records of incidents, requests, and resolutions in a help desk ticketing system.
- Help develop and maintain IT documentation and procedures.
- Stay informed about emerging trends and technologies in IT support.
- Provide on-site support when required to meet business and client needs.
- Interact with customers and colleagues in a courteous, service-oriented manner.
- Adhere to prototype:IT standards, including regular attendance, grooming, and security guidelines.
Requirements
- At least two years of experience in a technical support role.
- A degree in Information Technology, Computer Science, or equivalent practical experience.
- Proficiency with Windows and/or macOS, the Microsoft Office Suite, networking, and remote desktop support.
- Excellent written and verbal communication skills.
- Ability to work effectively with users at all levels of the organization.
- Strong problem-solving abilities and a creative approach to finding solutions.
- Ability to work independently and as part of a team.
- IT industry certifications such as CompTIA A+, Network+, or MCP are a plus.
Technologies
- Windows operating systems
- Mac operating systems
- Microsoft Office Suite
- Remote desktop support
- Help desk ticketing system
Location
Lewisville, TX (onsite)
Compensation
USD 20 - 22 per hour
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