Manchester, NH

Support Jobs in Manchester, NH

4 jobs found

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20d ago

IT Service Delivery & Help Desk Specialist

BELLWETHER COMMUNITY CREDIT UNION Manchester, NH

Manchester, NH

20d ago

Full time Freshservice Help Desk Support Incident Management

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Job Description

Join BELLWETHER COMMUNITY CREDIT UNION in Manchester, NH onsite to manage Help Desk service delivery, endpoint support, and ITSM ticket operations.

Responsibilities

Partner with the IT Manager to prioritize and resolve Help Desk tickets, service requests, and incidents using ITSM best practices.
Run day-to-day Help Desk operations, including triage, escalation, coverage, and ticket grooming.
Answer employee questions and resolve issues across IT systems, applications, hardware, and software.
Respond to emergencies and system failures and participate in the IT on-call rotation.
Act as the business and technical owner of the Credit Union’s IT ticketing/ITSM system.
Configure workflows, queues, categories, and other ITSM system components.
Continuously improve ticketing processes and service delivery workflows.
Produce and distribute reports on ticket volume, SLA compliance, aging, trends, and other service metrics.
Deploy, configure, troubleshoot, and upgrade desktops, endpoints, operating systems, and software.
Provide hands-on technical support to Credit Union employees with a focus on a positive employee experience.
Diagnose and resolve hardware and software issues.
Maintain accurate, audit-ready IT asset records through the full asset lifecycle.
Manage asset deployment, tracking, reporting, and disposal.
Ensure asset records stay current to support audit and compliance requirements.
Create and maintain procedures and documentation for Help Desk, ticketing, and asset management processes.
Share knowledge with other IT team members through documentation and guidance.
Identify service delivery improvement opportunities and provide recommendations to management.
Manage position-related projects and support other IT initiatives as assigned.
Support the Credit Union’s mission by delivering excellent service to both members and employees.
Understand and comply with applicable BSA/AML requirements.

Requirements

High school diploma plus post-secondary coursework in Information Technology, or at least two years of related experience in IT service delivery, Help Desk supervision, or desktop support.
Working knowledge of ITSM best practices, such as ITIL.
Hands-on experience with endpoint deployment, configuration, troubleshooting, and upgrades.
Experience administering an IT ticketing/ITSM platform, including configuration and reporting.
Proficiency with Microsoft Office applications.
Ability to manage multiple priorities and projects while working independently.
Valid driver’s license and ability to travel to off-site locations as needed.

Technologies

ITSM
ITIL
ServiceNow
Freshservice
Jira Service Management
Microsoft Office

Preferred

ITIL Foundation certification

Physical Requirements

Comfortable sitting for approximately 50% of the workday, plus standing, walking, bending, squatting, twisting, reaching, and kneeling.
Occasional lifting of up to 50 pounds is required.

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21d ago

Help Desk Technician Tier II

Mainstay Technologies, Inc. Manchester, NH

Manchester, NH

21d ago

$55k - $70k/yr Full time Active Directory Application Support Customer Service

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Job Description

The Help Desk Tier II Technician at Mainstay Technologies, Inc. is a mid-level technical role focused on resolving more complex end-user and system issues. Working onsite in Manchester, NH, you will take ownership of tickets from triage through resolution, act as a key escalation point for Tier I, and apply structured troubleshooting to deliver consistent service across client environments.

Responsibilities

Serve as a reactive technical resource for the Service Team’s client base by building familiarity with client environments, users, and business needs through shared documentation and team collaboration
Own client issues from initial triage through resolution, maintaining a high-quality and consistent support experience
Maintain strong working relationships with client stakeholders, end users, and vendors
Identify recurring issues, trends, or risks and communicate them to the appropriate internal stakeholders
Resolve intermediate to advanced technical issues across workstation, application, and basic infrastructure layers, including operating system issues and performance troubleshooting
Provide Microsoft 365 administration support, including user management, mailbox issues, and licensing
Provide Google Workspace administration support, including user management, Gmail issues, and shared drive and permissions troubleshooting
Handle Active Directory and Entra ID administration, including user accounts, group policies, and permissions
Troubleshoot network connectivity and devices, including VPN, wireless, and basic firewall concepts
Support Line of Business application troubleshooting and coordinate with vendors when needed
Perform hardware troubleshooting and coordinate repair or replacement
Support macOS and MacBook troubleshooting and end-user support
Analyze issues beyond Tier I by using structured troubleshooting methods to identify root cause and drive long-term solutions
Escalate complex or high-risk cases to Tier III or Engineering with clear documentation and context
Manage assigned ticket queues with emphasis on prioritization, ownership, and timely resolution
Handle escalations from Tier I with appropriate follow-through and communication
Maintain clear, detailed, and accurate documentation within tickets
Ensure tickets are categorized, prioritized, and updated in alignment with company standards
Support the Service Team’s full client base as a reactive technical resource, providing consistent and knowledgeable technical support
Operate within a Service Delivery Team structure, collaborating with the broader team while sharing ownership of client work
Manage workload across the team’s client base, balancing reactive requests with proactive follow-up
Collaborate with other service roles to support alignment on client priorities and environment health
Maintain and improve client documentation, including system configurations, environment details, and support procedures
Identify gaps in documentation and take ownership of updating or creating content, ensuring changes are communicated and aligned with internal documentation ownership
Contribute to process improvements by identifying inefficiencies, recurring issues, and opportunities for standardization
Work with Help Desk Tier I to support escalations and share troubleshooting guidance
Collaborate with Systems Administrators, CTMs, and Engineering on more complex issues or initiatives
Participate in team huddles, training sessions, and feedback loops to improve service delivery
Maintain accurate time entries aligned with company standards
Prioritize workload based on urgency, impact, and client expectations
Meet defined service level objectives and response expectations

Requirements

2–4+ years of experience in IT support within a managed services or similar environment
Proven ability to troubleshoot and resolve intermediate technical issues across workstation, application, and basic network layers
Experience supporting Microsoft 365, Active Directory, and Windows environments
Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
Experience working within a ticketing system (ConnectWise preferred)
CompTIA A+, Network+, or equivalent certifications
Microsoft certifications (or equivalent experience) preferred
Experience working in an MSP environment strongly preferred
Strong problem-solving skills with the ability to independently work through complex issues
High level of ownership and accountability for client outcomes
Ability to communicate technical information clearly to non-technical users
Strong attention to detail in documentation and ticket management
Ability to balance multiple priorities in a fast-paced environment
Collaborative mindset with willingness to support and mentor Tier I technicians
Continuous learning mindset with a desire to grow into more advanced technical roles

Technologies

Microsoft 365
Active Directory
Entra ID
Google Workspace
Gmail
TCP/IP
DNS
DHCP
VPN
ConnectWise
Windows
macOS
MacBook

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer
Must be able to lift 15 pounds at times

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1mo ago

IT Help Desk & Service Delivery Supervisor

BELLWETHER COMMUNITY CREDIT UNION Manchester, NH

Manchester, NH

1mo ago Closed

Full time Manager Data Integration Freshservice

This position is no longer accepting applications (closed Oct 17, 2026).

Job Description

BELLWETHER COMMUNITY CREDIT UNION provides a people-first culture and a mission-driven environment where always learning is supported and outcomes are owned. In this onsite Manchester, NH role, you will help deliver consistent, efficient IT support for both employees and members by partnering closely with the IT Manager to keep service delivery measurable and reliable.

Responsibilities

Partner with the IT Manager to prioritize and resolve Help Desk tickets, service requests, and incidents using ITSM best practices.
Oversee day-to-day Help Desk operations, including triage, escalation, coverage, and ticket grooming.
Respond to employee questions and issues involving IT systems, applications, hardware, and software.
Address emergencies and system failures and participate in the IT on-call rotation.
Act as the business and technical owner of the Credit Union’s IT ticketing/ITSM system, including configuration of workflows, queues, categories, and related components.
Continuously improve ticketing processes and service delivery workflows.
Create and distribute reports on ticket volume, SLA compliance, aging, trends, and other key service metrics.
Deploy, configure, troubleshoot, and upgrade desktops, endpoints, operating systems, and software.
Provide direct technical support to employees, diagnosing and resolving hardware and software issues while maintaining a positive employee experience.
Maintain accurate, audit-ready IT asset inventory across the entire asset lifecycle, including deployment, tracking, reporting, and disposal.
Create and maintain procedures and documentation for Help Desk, ticketing, and asset management processes.
Serve as a resource to other IT team members by sharing knowledge, documentation, and guidance.
Identify opportunities for improvement and make recommendations to management.
Manage position-related projects and contribute to other IT initiatives as assigned.
Support the Credit Union’s mission by providing excellent service to both members and employees.
Understand and comply with applicable BSA/AML requirements.

Requirements

High school diploma plus post-secondary coursework in Information Technology, or at least two years of related experience in IT service delivery, Help Desk supervision, or desktop support.
Working knowledge of ITSM best practices, such as ITIL.
Hands-on experience with endpoint deployment, configuration, troubleshooting, and upgrades.
Experience administering an IT ticketing/ITSM platform, including configuration and reporting.
Value in experience with ServiceNow, Freshservice, or Jira Service Management.
Experience with IT asset management and inventory reporting.
Proficiency with Microsoft Office applications.
Ability to manage multiple priorities and projects independently.
Valid driver’s license and ability to travel to off-site locations as needed.

Tech Stack

ITSM, ITIL
ServiceNow, Freshservice, Jira Service Management
Microsoft Office

Preferred

ITIL Foundation certification

Credit Union Values

People First
Local Focus
Always Learning
Driven with Purpose
Own Our Outcomes

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5mo ago

Technical Support Specialist II - IT Services

SolutionHealth Manchester, NH

Manchester, NH

5mo ago Closed

Full time Application Support Computer Skills Customer Service

This position is no longer accepting applications (closed Jul 1, 2026).

Job Description

SolutionHealth offers a comprehensive benefits package that includes health, dental, prescription, and vision coverage for both full-time and part-time employees, along with short-term and long-term disability, life insurance, a 403(b) retirement savings plan, and tuition reimbursement. This onsite Technical Support Specialist II role is based in Manchester, NH and focuses on delivering reliable desktop and device support as well as application assistance for core desktop software across the user community.

In this position, you will provide Tier II desktop support, deploying and maintaining desktops, laptops, printers, and mobile devices, and offering application support for essential desktop applications used across SolutionHealth.

Responsibilities

Diagnose and resolve a variety of complex technical and application issues using a range of tools and applications, in person or remotely.
Receive and respond to support requests via telephone, email, and in-person through the ticketing system.
Troubleshoot mildly complex technical problems affecting hardware and software used by the user community.
Triaged and escalate more intricate issues to Tier III or Tier IV support teams as needed.
Install new desktops, laptops, printers, and peripheral devices for end users on a daily basis.
Maintain an accurate inventory of IT assets and equipment for the organization.
Hours vary based on Health System needs and can include nights and weekends.
Occasional local travel and participation in a rotating 7X24 on-call schedule, with potential after-hours work.

Requirements

An Associate’s Degree or equivalent in Information Systems or related field.
CompTIA A+ certification or equivalent credential.
A minimum of 3-5 years’ experience supporting PCs in a networked environment.

Benefits

Health, dental, prescription, and vision coverage for both full-time and part-time employees
Short-term disability, long-term disability, and life insurance
Competitive pay
Tuition reimbursement
403(b) retirement savings plan

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Support Jobs in Manchester, NH

IT Service Delivery & Help Desk Specialist

Help Desk Technician Tier II

IT Help Desk & Service Delivery Supervisor

Technical Support Specialist II - IT Services

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