Missouri

Support Jobs in Missouri

83 jobs found

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5mo ago

Technical Support Representative I

HME Hospitality and Specialty Comm Carlsbad, CA 📍 CA Remote

Carlsbad, CA

5mo ago Closed

$19 - $21/hr Contract Contact Center Customer Support Hardware Support

This position is no longer accepting applications (closed Jun 23, 2026).

Job Description

Temporary, fully remote Technical Support Representative I position on HME Hospitality and Specialty Communications' call center team in Carlsbad, CA, offering $19-$21 per hour, a 40-hour week, and shifts that include evenings and weekends, with potential to transition to a regular role.

Responsibilities

Deliver inbound technical assistance to customers through phone, chat, or email channels
Assist with operation guidance, troubleshooting, maintenance, and installation support
Foster and maintain positive customer relationships
Adhere to defined call flows, verification steps, and escalation paths
Educate installers and customers on equipment installation, operation, and ongoing maintenance, including responsibilities
Leverage internal knowledge bases and tools to resolve issues promptly
Maintain professionalism, empathy, and composure in every interaction
Coordinate onsite installer dispatch for problems beyond telephone troubleshooting
Document all customer interactions accurately in the case management system
Identify opportunities for product improvements and make recommendations
Contribute feedback to enhance the knowledge base
Escalate unresolved or complex issues to the appropriate teams
Meet or exceed performance metrics, including quality, productivity, and attendance

Requirements

At least 1 year of customer service experience; technical support or call center background is preferred
Strong troubleshooting and problem-solving abilities
Ability to multitask across multiple systems while assisting customers in real time
Professional, empathetic customer service demeanor
Basic to intermediate computer skills, including OS navigation, web browsers, email, and basic hardware knowledge
Flexible schedule availability, including evenings, weekends, and holidays as required
Private workspace and reliable internet connection with wired capability

Technologies

D365
AX

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5mo ago

Junior Helpdesk Specialist (Overnight)

Chenega Agile Real-Time Solutions St. Louis, MO

St. Louis, MO

5mo ago Closed

Full time Application Support Computer Skills Customer Service

This position is no longer accepting applications (closed Jun 21, 2026).

Job Description

The Overnight Junior Helpdesk Specialist role at Chenega Agile Real-Time Solutions (CARS) places you on site in St. Louis, MO, delivering technical assistance and customer support for computer systems while directing requests to the Single-Point-of-Contact IT Service Desk. This position supports incident resolution and user inquiries during overnight hours, using diagnostic tools and guided troubleshooting to resolve issues and maintain system usability.

Responsibilities

Provide technical assistance and support related to computer systems, hardware, or software.
Respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.
Respond to email or chat messages from customers seeking help.
Walk customers through the problem-solving process.
Run diagnostic programs to resolve problems.
Follow up with customers to ensure issue(s) are resolved.
Gain feedback from customers about system usage.
Run reports to identify malfunctions that continue to occur.
Create a ticket in the approved incident management system for all support calls received or route user support calls to the appropriate IT Help Desk.
Utilize Attempt First Call Resolution (FCR) for all requests received.
Provide first contact account resets, unlocking, troubleshooting, and security issue/error resolution.
Other duties as assigned.

Requirements

Bachelor’s Degree
Associate’s degree
High School Diploma and 1+ years of Information Technology experience
3+ years of Military experience
1+ years of experience in a government agency work environment
Operational experience with ServiceNow
Experience within the Intelligence Community
Exhibit excellent customer service, organizational, and time management skills
Ability to obtain DoD 8140 (formerly 8570.01-M) IAT Level I: A+ CE, CCNA-Security, CND, Network+ CE, SSCP, within 6 months of hire
TS/SCI clearance required with the ability to obtain CI Poly clearance

Technologies

ServiceNow

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5mo ago

Tech Support Analyst

TriWest Healthcare Alliance Phoenix, AZ 📍 AZ Remote

Phoenix, AZ

5mo ago Closed

$60k - $64k/yr Full time Computer Skills Customer Service Customer Support

This position is no longer accepting applications (closed Jun 21, 2026).

Job Description

Based in Phoenix, AZ with remote capability, this role offers a competitive annual salary of $60,000 to $64,000. A minimum of 2 years of customer service experience and a High School Diploma or GED are required. The position focuses on desktop hardware and software troubleshooting, user support, and service desk ticket resolution within TriWest's remote-capable desktop environment.

Benefits and culture

TriWest supports its team with a comprehensive benefits package and a purpose-driven culture. The organization emphasizes taking care of our nation’s heroes and fostering an inclusive environment that values diverse perspectives and backgrounds.

Medical, Dental and Vision Coverage
Paid time off
401(k) Retirement Savings Plan with matching
Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
Tuition reimbursement
Paid volunteer time

Responsibilities

Serve as a technical resource and subject matter expert for the resolution of routine to moderate desktop problems.
Consistently follow standard troubleshooting steps to resolve issues.
Document and evaluate incidents and problems across the desktop environment.
Execute routine tasks and address escalated support issues from end users.
Answer Help Desk calls to the Service Center about 60% of the time.
Work on and resolve open Service Desk tickets about 30% of the time.
Support other technical activities about 10% of the time.
Interface with client departments on desktop issues.

Requirements

Remote work opportunities restricted to AK, AR, AZ, CO, DC, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA, WA, WI, WY
US Citizenship required
Must be able to receive a favorable interim and adjudicated final Department of Defense background investigation if assigned to TRICARE contract
Personal computer, Microsoft Server, networking and operations experience
Experience in analyzing operations, including project management through implementation and support
High School Diploma or GED
2+ years of customer service experience

Technologies

Microsoft Windows (desktop operating systems)
Microsoft Server
TCP/IP
VMware View / Virtual Desktop

Working conditions

Availability to work non-regular hours
Works within a standard office environment, with limited travel for maintenance and moves
Ability to lift objects up to 50 lbs
Participates in rotation of on-call responsibility

Equal Employment Opportunity

TriWest is an equal employment opportunity employer. We are proud to foster an inclusive work environment and believe that a diverse team strengthens our success. We encourage candidates from all backgrounds to apply. Applicants are considered on merit and without discrimination.

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Support Jobs in Missouri

Technical Support Representative I

Junior Helpdesk Specialist (Overnight)

Tech Support Analyst

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