Missouri

Support Jobs in Missouri

83 jobs found

Include remote jobs

Today

Customer Service Representative | Technical Support

SPECTRUM Bridgeton, MO

Bridgeton, MO

Today

Full time Customer Service Customer Support Phone Support

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Job Description

Customer Service Representative | Technical Support provides phone-based assistance for residential customers in Bridgeton, MO.

Responsibilities

Answer inbound calls and support customers with the goal of strengthening the connection between Spectrum and residential clients
Deliver customer support by phone for Internet and Voice issues
Troubleshoot technical problems related to Internet and phone service repair
Handle basic billing inquiries and assist with payments
Manage difficult customer feedback and communicate a strong understanding of Spectrum services

Requirements

High school diploma or equivalent
Ability to work a variety of schedules, including nights, weekends, and holidays
Ability to read, write, speak, and understand English

Technologies

MS Office
Computer skills
Typing
Computers
Software applications

On-site details

Location: Bridgeton, MO (onsite)
Work setting: 100% on-site
Shift start time: shifts start between 1pm–3pm

Preferred qualifications

6+ months of customer service or related experience
6+ months of basic technical support experience
6+ months of heavy volume phone experience
6+ months working with computers and software applications
MS Office and computer skills, including typing
Skills in communication, organization, time management, and customer service
Personal strengths: dependable, problem-solving, professional, positive, proactive, multi-tasking, resilient

What Customer Service Representatives enjoy most

Continuously learning and applying that knowledge to customer service outcomes
Identifying customer needs, creating solutions, and resolving problems
Delivering a best-in-class experience that leaves a positive impression
Representing a Fortune 100 company with professionalism and courtesy
Working in an open, friendly environment with a supportive, energetic team

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1d ago

IT Help Desk Technician

Silver Dollar City Branson, MO

Branson, MO

1d ago

Full time Application Support Computer Skills Customer Service

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Job Description

Support end users with hands-on IT troubleshooting, help desk incident handling, and computer and network support on-site in Branson, MO.

Responsibilities

Provide technical support, incident management, and problem resolution for end users related to computer operations and network issues
Troubleshoot and support software applications and business processes
Handle software support including administration, installation, setup, error message review, system status updates, and downtime procedures
Troubleshoot and repair new or existing hardware
Analyze and test new hardware/software configurations
Triaging workflow: diagnose issues through initial phone calls, document findings, and escalate to the Help Desk Manager when appropriate using proper escalation procedures
Answer Help Desk calls and record, track, and document the problem-solving process in the HALO ticketing system
Dispatch support as appropriate
Provide “Value Added” Customer Service by treating customers with respect
Maintain corporate security and confidentiality

Requirements

2+ years of experience in related support work (including PC and laptop repair and deployments)
Minimum experience with PC and laptop repair, deployments, and general OS basic networking support
Proficiency using personal computers, including M365 products
Basic knowledge of Networking is a plus
Excellent customer service skills
Ability to think clearly and react quickly and calmly in stressful situations
Ability to work well with end users, including in situations that can be stressful
Ability to work near others without distracting them or being distracted by them
Ability to maintain and adhere to basic standards of neatness and cleanliness
Proven ability to work independently and in a team environment
Ability to manage multiple tasks simultaneously
Ability to learn new processes and procedures
Education: 4-Year College degree preferred or equivalent work experience in a related field
A+ Certification preferred
Must be able to lift and carry 40 pounds
Must be able to work in confined spaces
Must be able to sit for long periods and stay logged in to Zoom phones to take incoming calls
Must be able to obtain and maintain a Missouri Class E Driver’s License (or resident state equivalent)
Must pass a pre-employment drug test and background check

Technologies

HALO ticketing system
M365
Zoom

Benefits

Free Admission to Silver Dollar City Attractions and discounted admissions to Herschend Enterprises’ attractions and resorts across the US for you and your dependents
Exclusive Admission Discounts with complimentary tickets and discounts on season passes for loved ones
Food and Merchandise Discounts across Silver Dollar City Attractions
401(k) & Profit Sharing: Profit Sharing and 401(k) available after 3 months (Monthly Plan Entry Dates)
Health Insurance with affordable options including co-pay, HSA, and FSA for eligible full-time seasonal and year-round employees
Mary’s Well House: employee health center provides basic office visits, x-rays, and lab work for a co-pay, whether insured or not
Free Tuition: 100% free tuition starting day one of employment

Work Environment & Travel

Standard office conditions with minimal noise, consistent indoor temperatures, and typical office equipment (computers, phones, printers)
Desk-based setting with frequent computer use, writing, and digital communication
Regular collaboration in person and via virtual meetings
Occasional driving required to assist users across other properties

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1d ago

IT Helpdesk - IT Help Desk Specialist

Russell Cellular- Authorized Verizon Dealer Springfield, MO

Springfield, MO

1d ago

$15+/hr Full time Computer Skills Customer Service Customer Support

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Job Description

The IT Helpdesk Specialist supports onsite and field users by resolving computer and equipment issues, tracking requests in a ticket system, and helping retail locations stay operational.

Responsibilities

Assist employees in the field with troubleshooting to resolve computer issues
Use a ticket system to record call notes and track problems
Set up and configure printers, computers, laptops, broadband modems, and basic routers
Troubleshoot computer and printer issues onsite in the Corporate Office
Return customer calls in a timely manner
Support retail locations with responsive service and direct assistance when issues arise
Develop and maintain knowledge of Russell Cellular and Verizon Wireless policies and procedures
Pack equipment for shipment to retail locations
Unpack and receive equipment shipped from retail locations
Manage daily, weekly, or monthly goals assigned by management

Requirements

High School Diploma or GED required
Experience troubleshooting computer software and hardware issues
Must be able to lift 30 lbs
Experience troubleshooting internet, wireless, and wired network connections
Basic understanding of networking is a plus
Ability to troubleshoot a problem until it is resolved
Ability to meet deadlines
Willingness to learn and take on new responsibilities
Excellent telephone customer service skills
Strong problem-solving and organizational skills
Close attention to detail and strong analytical skills
Interpersonal, verbal, and communication skills are essential
Ability to work independently and multi-task to achieve Corporate Office goals
Positive attitude and pleasant demeanor
Professional appearance
Team player
This is an IN-OFFICE position in Battlefield MO

Benefits

Medical, dental, vision, and life insurance benefits
401(k) with employer matching opportunities
Paid time off, paid sick leave, and company holidays
Employee Assistance Program (EAP)
Verizon discounts, sales contests, and performance incentives
Career development, advancement opportunities, and paid training
Same day pay options

Compensation

Compensation starts at $15.00/hr

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2d ago

Technical Helpdesk Specialist

Wipro Limited Jefferson City, MO

Jefferson City, MO

2d ago

$20 - $25/hr Full time Computer Skills Customer Support End User Support

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Job Description

The Technical Helpdesk Specialist provides effective technical support for client help requests, resolving issues directly or escalating when needed to meet process SLAs. The role also emphasizes accurate documentation, customer service quality, and ongoing capability building through product training and self-learning.

Key Responsibilities

Support the process by managing transactions according to required quality standards.
Handle all incoming help requests from clients via telephone and/or email in a courteous manner.
Document relevant end user information, including name, department, contact details, and the nature of the problem or issue.
Maintain accurate availability status in the RAVE system to support process productivity.
Record, track, and document all queries received, the problem-solving steps taken, and the outcome of resolutions (successful and unsuccessful).
Follow standard processes and procedures to resolve client queries.
Resolve client queries in accordance with the SLAs defined in the contract.
Use and maintain internal knowledge bases, resources, and frequently asked questions to support effective problem resolution.
Learn and apply appropriate product details to facilitate improved client interactions and troubleshooting.
Document and analyze call logs to identify common trends and help prevent future problems.
Maintain and update customer self-help documents to improve time-to-resolution.
Identify red flags and escalate serious issues to the Team leader in cases of untimely resolution.
Ensure product information and required disclosures are provided to clients before and after call or email interactions.
Comply with service agreements to avoid legal challenges.
Deliver excellent customer service through diagnosis and troubleshooting.
Provide step-by-step guidance during question diagnosis to help users complete solutions.
Assist clients with navigating product menus and understanding product features.
Troubleshoot queries in a user-friendly, courteous, and professional manner.
Maintain logs and records of customer queries per established procedures and guidelines.
Accurately process and record incoming calls and emails using the designated tracking software.
Where appropriate, offer alternative solutions with the objective of retaining customers and sustaining the client business.
Organize information and communicate oral messages clearly and appropriately to the audience and situation.
Conduct follow-ups and make scheduled call backs to record feedback and support compliance to contract SLAs.
Build capability to support operational excellence and maintain superior customer service levels for the existing account/client.
Complete product trainings to remain current with features, changes, and updates.
Enroll in product-specific and additional trainings based on client requirements and recommendations.
Partner with team leaders to brainstorm training themes and identify learning needs.
Update job knowledge through self-learning opportunities and maintaining personal networks.
Maintain performance measures including cases resolved per day, process and quality compliance, meeting SLA targets, Pulse score, and customer feedback.
Support operational metrics such as productivity, efficiency, absenteeism, training hours, and the number of technical trainings completed.

Technologies

RAVE system
Designated tracking software

Location and Schedule Context

Jefferson City, MO (onsite)

Compensation

USD 20 - 25 per hour

Benefits

Full range of medical and dental benefits options
Disability insurance
Paid time off (inclusive of sick leave)
Other paid and unpaid leave options

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3d ago

Enterprise Service Desk Specialist Mid

Leidos Kansas City, MO

Kansas City, MO

3d ago

$42k - $75k/yr Contract Enterprise Service Desk Help Desk Help Desk Support

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Job Description

The Enterprise Service Desk Specialist Mid role serves as a first point of contact for users seeking IT assistance, providing tier 1 support across troubleshooting, ticket handling, and operational monitoring. The position supports Navy-Marine Corps network operations and cybersecurity services in Kansas City, Missouri on an onsite basis.

Key Responsibilities

Deliver tier 1 help desk support via phone and online channels.
Conduct troubleshooting and work toward resolution of technical issues.
Use escalation protocols as necessary to address items requiring higher-level support.
Provide health and status monitoring of networks supporting the mission.
Document and communicate outage information to co-workers and customers.
Execute scripts as part of operational support activities.
Open and close tickets in accordance with service desk procedures.
Correlate events and incidents to support management of Information Technology (IT) Services.

Minimum Requirements

High school Diploma or General Equivalency Diploma (GED) and 3 years of relevant experience.
Must be a U.S. Citizen with an active DoD Secret security clearance.
Must hold DoD 8570 Information Assurance Technician (IAT) Level II certification (for example, CompTIA Security+).
Must be willing to work shifts, including evenings and weekends.

Preferred Qualifications

Experience in IT customer service, including two (2) years of IT ticketing system experience.
One (1) year of experience using remote desk takeover tools.

Contract Details

This is a contract position located in Kansas City, MO and is onsite.

Compensation and Pay Range

USD 41,600 - 75,200 per year
$29.37+
Pay Range: $41,600.00 - $75,200.00

Benefits

Competitive compensation
Health and Wellness programs
Income Protection
Paid Leave
Retirement

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4d ago

Corp/Technical Support Specialist I (IT Help Desk)

Eye Care Partners Career Opportunities St. Louis, MO

St. Louis, MO

4d ago

Full time End User Support Help Desk Support Information Technology (IT)

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Job Description

Eye Care Partners Career Opportunities is hiring an entry-level Technical Support Specialist I to support corporate, administrative, and clinical technology users through the company’s Technical Support Services organization. This hybrid role in St. Louis, Missouri blends day-to-day help desk work with structured training and technical validations to build customer-service, operational, and technical capabilities for future advancement.

What you will do

Own inbound technology issues and service requests, driving each case through resolution and ensuring a clear handoff when escalation is needed.
Diagnose and troubleshoot problems with urgency, understanding that dependable technology supports clinical operations and patient care.
Complete approved service requests accurately and within established procedures and service-level expectations.
Prioritize incoming work based on business impact, urgency, patient-care impact, and the needs of affected customers.
Deliver a responsive, respectful, service-oriented experience, including empathy that helps customers stay productive.
Communicate proactively and clearly with customers and stakeholders on status, expectations, workarounds, next steps, and resolution.
Maintain complete and accurate documentation of troubleshooting steps, communications, resolutions, asset information, and escalation activity in the ITSM platform and other approved systems.
Collaborate with infrastructure, applications, networking, security, clinical technology, vendors, and other support teams to restore service and meet customer needs.
Protect ECP, employee, and patient information by following identity verification, access control, privacy, security, and data-handling requirements.
Use and improve knowledge articles, troubleshooting guides, and standard operating procedures to support consistent and efficient service delivery.
Complete assigned training, coursework, certification activities, and technical validations to strengthen individual and team capability.

Required and preferred qualifications

Foundational understanding of computer hardware, operating systems, software, networking, and troubleshooting.
Ability to explain technical information clearly to nontechnical customers.
Demonstrated customer-service, organizational, documentation, and problem-solving skills.
Ability to complete the ECP Technical/Service Level I coursework, certifications, competency requirements, and technical validations established by ECP.
Previous technical support experience, particularly in a medical environment, technical education, or a foundational industry certification is preferred but not required.
Valid driver’s license and ability to travel will be required for Field Services assignments.

Tools you will use

Technologies: Office 365, ServiceNow
System proficiency: Proficient in Office 365 and ServiceNow (A+ certification preferred)

Location and work schedule

St. Louis, Missouri
Hybrid work schedule

Physical requirements

The physical demands described are representative of those required to perform essential functions, with reasonable accommodations available. While performing duties, the employee is frequently required to stand, walk, sit, reach with arms and hands, talk, and hear. The individual must occasionally lift and/or move up to 50+ pounds. Specific vision abilities required include close vision, distance vision, and the ability to adjust focus.

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5d ago

Help Desk Representative

AJ Manufacturing Kansas City, MO

Kansas City, MO

5d ago

$24 - $29/hr Full time Active Directory Customer Service Customer Support

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Job Description

AJ Manufacturing is hiring a Help Desk Representative in Kansas City, MO for an onsite role focused on dependable IT support. This position serves as the first point of contact for employees who need help with technology issues, from everyday desktop problems to connectivity and account access.

Role Overview

As the Help Desk Representative, you will troubleshoot Windows, software, hardware, and mobile device concerns, while also working through network access problems and ensuring each request is properly handled. You will document activity, prioritize incoming support needs, and track cases accurately in help desk systems.

Responsibilities

Handle support requests with attentive, professional customer service by documenting, prioritizing, and tracking cases in help desk systems.
Diagnose and resolve common desktop, equipment, hardware, software, and Windows support issues; escalate complex problems with clear notes.
Troubleshoot network access, including LAN, VPN, TCP/IP, and DNS connectivity.
Support user accounts and access using Active Directory management and Group Policy Objects (GPOs), including assistance with Microsoft Windows Server and Linux operating systems.
Maintain computer management records and support IT infrastructure needs, Microsoft Office support, and mobile device support.

Requirements

Strong customer service and communication skills, with demonstrated analysis and technical troubleshooting ability.
Experience or familiarity with IT support, technical support, desktop support, and customer support ticket management.
Ability to troubleshoot computer hardware, software, Windows, and network issues while explaining steps clearly to users.

Technology Focus

Day-to-day support includes Windows, Active Directory, Group Policy Objects (GPOs), Microsoft Windows Server, Linux, VPN, TCP/IP, DNS, LAN, and Microsoft Office.