Hands-on, fully onsite IT Support Specialist role in Mountain View supporting engineering, operations, and business teams.

Act as the first point of contact for employee IT support, triaging, troubleshooting, and resolving hardware, software, and access issues across Mac, Windows, and Linux
Own day-to-day ticket queue management including intake, prioritization, documentation, and follow-through to resolution
Administer user accounts and access in Google Workspace, JumpCloud, Slack (provisioning, permissions, group management, and MFA enrollment)
Run new-hire onboarding end to end: workstation provisioning, account creation, peripheral setup, and first-day walkthroughs; handle offboarding and device recovery
Set up and configure new equipment, support desk moves, workspace changes, and conference room AV
Maintain hardware and software inventory, including tracking license assignments and renewal dates
Assist the Head of IT with network support tasks: cabling, switch and access point configuration, VPN client setup, and basic connectivity troubleshooting
Support security practices related to device compliance, patching, and access reviews
Write and maintain internal documentation and how-to guides to enable self-service
Escalate complex issues with clear, well-documented context
Occasional after-hours or weekend availability may be needed for planned work such as office moves, equipment refreshes, or system maintenance

Bachelor's degree in a relevant field (computer science or information technology)
2-3 years of hands-on IT support, help desk, or desktop support experience
Comfort supporting end users across Windows, macOS, and Linux
Familiarity with core networking concepts: DNS, DHCP, VPN, and Wi-Fi troubleshooting, with willingness to learn more
Experience administering users and groups in an identity/directory platform such as JumpCloud or Google Workspace
Experience working in a ticketing system and keeping documentation current
Strong communication skills and patience for explaining technical topics to non-technical users
Self-directed, organized, and able to adapt when priorities shift
Comfort working in a fast-paced, cross-functional environment with shifting priorities

Health benefits (Medical, Dental, Vision) through Aetna, Kaiser Permanente, and Guardian, with multiple plan tiers
Ancillary benefits including accident, critical illness, and hospital indemnity plans (Voya)
Company-paid basic life insurance, plus voluntary (supplemental) life for you and your dependents
Short-term and long-term disability insurance, fully paid by Cyngn
HSA and FSA (Health & Dependent Daycare)
Employee Assistance Program
1:1 Health Concierge
Company 401(k)
Commuter Benefits
Flexible PTO policy
Paid Parental Leave
Daily lunches for in-office employees and a fully-stocked kitchen with snacks and beverages

A real person reviews your application
A one-sided video interview (share details about yourself and answer basic questions)
A recruiter touch point to go over the process and answer questions
A 45-minute interview with the hiring manager
A full-loop interview process consisting of 3-4 additional conversations to gauge technical and soft skills and culture fit
A final onsite interview with the team

Location: Mountain View, CA (onsite)

IT Support Specialist

Job Description