Neenah, WI

Support Jobs in Neenah, WI

2 jobs found

Include remote jobs

Today

IT Support Specialist

BERGSTROM HEADQUARTHAERS Neenah, WI

Neenah, WI

Today

Full time Customer Service Desktop Support End User Support

Apply Now

Job Description

On-site IT support in Neenah, WI with the flexibility to assist users remotely as needed. Bergstrom Headquarters offers full-time benefits built around health, time off, and long-term stability, plus ongoing training to support your technical growth. You will help keep hardware, software, and networks running smoothly while delivering friendly, customer-first support across the tools people rely on every day.

What you’ll do

Diagnose and resolve hardware, software, and network issues quickly through phone, email, and in-person interactions.
Support installation, setup, and routine maintenance for desktop and mobile technology used across the business.
Build, configure, and deploy hardware and user accounts to support new-hire onboarding from Day 1.
Perform proactive updates, health checks, and preventive maintenance to help keep systems secure and fast.
Maintain accurate ticket and documentation, including resolution steps and internal IT knowledge base articles.
Monitor hardware inventory, software licenses, and equipment assignments.
Share tech best practices, answer questions, and guide users on how to get the most out of company systems and tools.
Coordinate with hardware vendors and service partners to expedite repairs and resolve complex technical inquiries.
Support scheduled on-site duties and special IT projects.

What you bring

2+ years of experience in an IT support role.
A degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
Strong knowledge of Windows operating systems and the Microsoft Office suite.
Experience troubleshooting hardware and software issues.
Basic understanding of networking concepts and protocols.
Familiarity with IT support ticketing systems.
Mac experience is a plus.
Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly and concisely.
Patient, customer-service oriented approach, strong problem-solving and analytical skills, and the ability to work independently and as part of a team.

Tools you’ll use

Windows operating systems
Microsoft Office suite
IT support ticketing systems
Mac

Benefits and growth

Comprehensive Benefits: Medical, Dental, Vision, Short and Long Term Disability, and Life Insurance (for full-time team members)
Two weeks of PTO starting on your first day (for full-time team members)
Save on vehicles, service, and parts
401(k) plan with company match (for full-time team members)
Paid holidays (for full-time team members)
Wellness Program
Free Team Member Clinic
Access to a Free Health Coach
Employee Assistance Program
Employee Referral Program
Ongoing training and opportunities for growth and advancement

Schedule and work environment

Regular Monday–Friday hours
On-site role in Neenah, WI, with support also available remotely as needed
Environment filled with distractions and interruptions
Travel between store locations within the Madison, Appleton, Green Bay, and Manitowoc markets
Company provided mobile phone and reimbursement for miles traveled

Physical demands

Regularly required to see, talk, and hear
Frequently required to sit and use hands/fingers to handle or feel
Occasionally required to stand, walk, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl
Must frequently lift and/or move up to 25 pounds, including computers and peripherals
Specific vision abilities required by this job include close vision

View full job page →

3mo ago

HVAC Technical Support Specialist

Auer Steel & Heating Supply Neenah, WI

Neenah, WI

3mo ago Closed

Full time Field Service HVAC Hvac Technician

This position is no longer accepting applications (closed Aug 7, 2026).

Job Description

This onsite role provides post-sale support for HVAC and refrigeration equipment, delivering basic troubleshooting, installation assistance, and training from Neenah, WI, with coverage from Madison, WI as needed.

Responsibilities

Provide basic troubleshooting and installation support for HVAC/R equipment.
Diagnose issues within refrigeration circuits, components, and controls to guide callers toward the appropriate resolution.
Prepare and share technical documentation with contractors, engineers, and other personnel.
Document call information to support any required follow-up actions.
Lead training classes on basic installation and troubleshooting techniques.
Other duties as assigned.

Requirements

A positive attitude with a genuine desire to help others and the ability to remain calm under pressure.
Exceptional communication and presentation skills.
Basic computer skills, including Microsoft Windows.
A strong desire to learn everything related to the assigned products.
Resourcefulness and a forward-looking mindset.
3+ years of experience in the installation and service of HVAC/R equipment.
Strong written communication and customer service skills.

Technologies

Microsoft Windows

Benefits

Competitive pay based on experience.
Comprehensive benefits package for full-time employees.
Flexible work schedules including Summer Flex Hours, First Shift, and no weekends.
Paid time off covering sick leave, vacation, personal days, jury duty, holidays, and volunteer time.
Wellness challenges, incentives, and coaching.
Retirement plan options with a company match.
And so much more.

Why join Auer Steel?

Competitive pay based on experience.
Comprehensive benefits package for full-time employees.
Flexible work schedules with Summer Flex Hours, First Shift, and no weekends.
Paid time off including sick, vacation, personal days, jury duty, holidays, and volunteer time.
Wellness challenges, incentives, and coaching.
Retirement plan options with a company match.
And so much more.

What does this position do?

Provide basic troubleshooting and installation assistance for HVAC/R equipment.
Diagnose issues with refrigeration circuits, components, and controls to guide callers to the appropriate resolution.
Provide technical documentation to contractors, engineers, and other personnel.
Document call information for potential follow-up requirements.
Conduct training classes on basic installation and troubleshooting techniques.
Other duties as assigned.

What is required?

A positive attitude, a desire to help others, and a demeanor that remains steady under pressure.
Exceptional communication and presentation skills.
Basic computer skills, Microsoft Windows.
A desire to learn everything there is to know about assigned products.
Resourcefulness and vision.
3+ years of experience in the installation and service of HVAC/R equipment.
Strong written communication and customer service skills.

View full job page →

Support Jobs in Neenah, WI

IT Support Specialist

HVAC Technical Support Specialist

Get Support Jobs in Neenah, WI alerts