IT Support Specialist

On-site IT support in Neenah, WI with the flexibility to assist users remotely as needed. Bergstrom Headquarters offers full-time benefits built around health, time off, and long-term stability, plus ongoing training to support your technical growth. You will help keep hardware, software, and networks running smoothly while delivering friendly, customer-first support across the tools people rely on every day.

What you’ll do

• Diagnose and resolve hardware, software, and network issues quickly through phone, email, and in-person interactions.
• Support installation, setup, and routine maintenance for desktop and mobile technology used across the business.
• Build, configure, and deploy hardware and user accounts to support new-hire onboarding from Day 1.
• Perform proactive updates, health checks, and preventive maintenance to help keep systems secure and fast.
• Maintain accurate ticket and documentation, including resolution steps and internal IT knowledge base articles.
• Monitor hardware inventory, software licenses, and equipment assignments.
• Share tech best practices, answer questions, and guide users on how to get the most out of company systems and tools.
• Coordinate with hardware vendors and service partners to expedite repairs and resolve complex technical inquiries.
• Support scheduled on-site duties and special IT projects.

What you bring

• 2+ years of experience in an IT support role.
• A degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• Strong knowledge of Windows operating systems and the Microsoft Office suite.
• Experience troubleshooting hardware and software issues.
• Basic understanding of networking concepts and protocols.
• Familiarity with IT support ticketing systems.
• Mac experience is a plus.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly and concisely.
• Patient, customer-service oriented approach, strong problem-solving and analytical skills, and the ability to work independently and as part of a team.

Tools you’ll use

• Windows operating systems
• Microsoft Office suite
• IT support ticketing systems
• Mac

Benefits and growth

• Comprehensive Benefits: Medical, Dental, Vision, Short and Long Term Disability, and Life Insurance (for full-time team members)
• Two weeks of PTO starting on your first day (for full-time team members)
• Save on vehicles, service, and parts
• 401(k) plan with company match (for full-time team members)
• Paid holidays (for full-time team members)
• Wellness Program
• Free Team Member Clinic
• Access to a Free Health Coach
• Employee Assistance Program
• Employee Referral Program
• Ongoing training and opportunities for growth and advancement

Schedule and work environment

• Regular Monday–Friday hours
• On-site role in Neenah, WI, with support also available remotely as needed
• Environment filled with distractions and interruptions
• Travel between store locations within the Madison, Appleton, Green Bay, and Manitowoc markets
• Company provided mobile phone and reimbursement for miles traveled

Physical demands

• Regularly required to see, talk, and hear
• Frequently required to sit and use hands/fingers to handle or feel
• Occasionally required to stand, walk, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl
• Must frequently lift and/or move up to 25 pounds, including computers and peripherals
• Specific vision abilities required by this job include close vision